14 DAY TRIAL // Many users have reported that their Galaxy Note 7 units caught fire or even exploded while charging, and Samsung decided to conduct a global recall of these smartphones after acknowledging that the battery was indeed faulty. Now another similar report has surfaced, but it seems that another Samsung flagship is at fault here.
According to Homs.Android (via Phone Arena), a Samsung Galaxy S7 edge owner reported that his smartphone simply caught fire while charging overnight. The handset owner wasn’t harmed, and he was sleeping when the incident occurred. It seems that the S7 edge unit was charging with its Samsung original charging equipment, so no third-party cords were involved.
The phone owner got in touch with Samsung, and the company offered him the option to receive a new device or a refund. Interestingly, this report comes up just days after Samsung acknowledged that the battery in some Galaxy Note 7 units is faulty.
35 reports of exploding Galaxy Note 7 units have been made
The Galaxy S7 edge has been on the market for quite some time now, and the number of such reports clearly hasn’t had such an impact as on the Note 7. Apparently, Samsung announced that there were 35 reports of exploding batteries on the Note 7 in just the first 18 days since the smartphone was released. In addition, the Galaxy S7 edge has a different battery than the Note 7, more exactly a 3,600mAh one.
Still, this incident will add to the fears of Galaxy S7 edge owners, who might think twice before plugging in their phones to charge and leaving them overnight. Such incidents are bound to happen, since out of millions of manufactured products, it’s nearly impossible not to have some faulty units.
But consumer perception of the manufacturer is affected by such reports that surface at a daily rate, as is the case with the Note 7. Samsung is handling the matter responsively and will replace Note 7 units and properly compensate customers, but it remains to be seen if these damage control measures are enough to make customers feel safe with their phones.
