Thousands of Sony Ericsson W580i Phones with Faulty Keypad

with the first sony ericsson w580i that i had, my 1 key cracked within the first month.
the second se w580i i got, the keypad was fine until maybe 2 1/2 to 3 months later....the 1 key cracked again!
i was so disappointed...
my phone is currently sent in for repair...
hopefully this doesn't happen again...

I want tosay .. I Love my w58i.. unfortunately, my keys on the keypad are also cracking. I have contacted my provider and have found out that sony ericsson has acknowledged the problem and we will have no problem replacing our phones. My problem is... I LIKE this PHONE... Please get the kinks worked out

I HATE SONY W580I I HATE IT SO MUC I WISH I DIDN'T BUY THAT STUPID PHONE. MY ONE BROKE AFER 1MONTH AND AI LOST THE RECIEVE SO I CAN'T BRING IT BCK TOOMAKE T THIS IS MY FIRST PHONE EVER GOT AND IT WILL BE MY LAST FOR A LONGG TIME

XOXO Gossip Girl

it is my birthday tomorrow :) and i was going to get the w580i bt i read on the internet that the keys break VERY easily and the screen breaks for no reason when the people do nothing to it so i am glad i caught up on the latest with the w580i bad luck to all of the people that bought it and i hope you pick better next time :(

this phone is rubbish i had it under a year and the keypad cracked, and all the other buttons broke, i sent it off 2 sony ericsson 2 be repaired under the 1 year manufactures garente free of charge and free post, a few days later i recieved a letter through the post saying they wil not repair my phone and want 12 pounds to send it back un-repaired! so today i went and bought the new walkman w595 whilst hoping the same wont happen to me.

the phone is so rubbish. the keypad is broke and 1 day it just decided to turn itself off and now when i try turning it on it just vibrates. i haven't had this phone for long and its been kept in good condition... don't bother buying this phone there are much better phones out there.

hey even I'm having the same problem with my sony ericsson w580i....when i'm turning it on it vibrates...
did u're turn on later??

I was about to love and like my W580i! I even encouraged my wife and friends to buy it as it is different from NOKIA and all other cellphone brands all over the world. Unfortunately just today (20-Oct-2008), the left side of the keypad (the back button where we click to return to the previous page) is not working now! I am trying to press it hard but to no avail!

Will the service center here in Riyadh fix it for free as I bought it last year? I hope SE will able to help me in able for me to return my affection to their product!

i love w580i because it design is very exlusive.but after 1 month i used this phone,The screen have lines.how we an solve this problem.i was very disappointed of this phone.

My Keypad too got spoiled within the very 1st month. Sometimes it suddenly shuts down without my knowledge. I thought it was good but now I've realized its not good enough.

Don't anyone ever recommend this phone. It is an absolute piece of garbage. My phone has been in for repair 3 times for the keypad in less than a year. I called Sony Ericsson to complain and see what they could do for me, and they won't do a thing. They don't care about the problem once the 90 day warranty is up. They just say to keep sending it in.

I recommend anyone to avoid Sony Ericsson for any of their products like the plague. Terrible customer service.

I wanted 2 get this phone, but a few days ago i found out about the keypad.
i was wondering, if this is still a problem or have they fixed it already?

They have not fixed it yet! they never will! im done with them! im getting a touch screen phone hopefully soon! i hate my phone don't ever buy one ive had 5 already!!!!!!!!!!!!

my number 6 key is broken as well after 3 days!! do they sell like a separate keypad for this?

Had the W580i for about 5 months on contract, button 7 does not click and the battery is dying real quick, disappointed as my Dad,s K900 has no probs and 18months old and gets kicked around, but I wanted the Bluetooth streaming function . We'll wait and see what orange say as the phone has another year to go on the contract.

My first Sony phone broke after 3 months. I turned it off for class, and when I tried to turn it back on, I got nothing but a red light. A replacement battery didn't work and I voided the warranty by trying to fix it myself (Damn Youtube videos!) I bought a replacement because I liked the phone but the same thing happened again yesterday after only 5 months. I am finished with Sony and I bought a Nokia.

mine is a year but it did'nt broke but my problem is my picture,videos and music disappeared in my memory card in my phone and in card reading can anyone tell me how can my files be restored

I like the features of the phone. But the phone is JUNK!! I've had mine replaced 3 times in about 8 months. The keypad stops working or cracks. My space button always messed up first. And sometimes it freezes or shuts down for no reason. I wouldn't recomend this phone to anyone! They are finally sending me a different kind of phone!!! The LG Xenon (Yay!) I hope this one's better!!

Do NOT buy a Sony Ericsson phone!!! I had mine (W580i) replaced four times in three months - it is total JUNK!!!

I purchased Sony Ericsson Handset Model W3501 from Mobile Store, Ahmadabad.Within two weeks the handset started getting heated,the software started crashing.I handed over the handset to The Mobile store,which in turn sent it to Sony Ericsson service Center,Drive -in Road, Ahmadabad.

I am yet to receive my handset back and they claim to have changed Mother Board thrice as it is crashing every time.Every time I call for the status,the answers I keep getting from executives are like"how do we know","nothing can be done","you can only wait" and such vague replies.When we call to ask for relevant official numbers,the service center refuses to give it saying those are private numbers and they will get back,which they never do.Twice I went to collect the handset when they told so,yet I was made to wait for over two hours. I still dont have my handset back.They are themselves accepting that the handset is "faulty".

My Call NO is AHM-180669/0809

I want the relevant authorities to look into the matter as I do not want to approach the Consumer Court yet.

As an educated Customer I am well aware of my rights and I dont understand how a Company of such an International Strature can employ such rude,tactless,underqualified people who are ill equipped to deal with customers and not even provide service on time.I am fed up of having to wait for more than a month and not even having a replacement yet.I am willing to upgrade to another new handset and pay the difference

my phone has the same problem like the above mentioned. plus,my menu keypad and the one below it (back button) are both not functioning. i need to send it to the repair shop. i just hope i can use it again coz i really think that my phone helps me a lot.

I had an wish to buy sony erricsson w580i mobile after seen one of my friend has it, but seeing all negative postings now i am totally confused of buying this. can any one tell me which sony erricson model is good whether i can go for W910i (or) W595 model

hi guys. sony erricson w580i its actually my fav model and i m using it from 1 year but it didnt get any probs becoz i used it very slightly. but now a days i m using it regularly and all my 5 keys have cracked and now the screen has lines. i m so dissappointed of this phone.plz any one say is there any replacement for this key pad.

Mine vibrates when i try to turn it on as well. i tried charging it but it doesn't turn back on. Please let me know if yours turned back on.

I bought the w580i when it first come out and they keys kept cracking. I was reading SE terms and conditions and realized if you send a phone back for repair under warranty 3 times for the same problem and it happens a forth time, you can request a full refund from Sony Ericsson. They sure as hell wont tell you about it but the bloke at optus dug around for a while and told me about it. Also if you send the phone away in the last month or so of warranty when the phone comes back you'll get another 3 months warranty. Knowledge is power

Welll i got the sony ericsson w580i and its brilliaant i love it. ive had it for about 2 yeaars but the screeen broke, (tip, dont put ur phone under your pillow it can break the phone)

well i liked this phone a lot until i kinda left it out in the snow (stupid I know) im not very good with "taking care of my things" but when it melted i thought it was water damage but this has happend before except something diffrent cant remember but it doesnt say it has water damage??? now it wont come on when i push the on/off button all it does is one of buttons on it keeps turning red (right selection button under the clear button)what should i do HELP please

my phone's upper keypad broke down after 2 years. so i can't use it well. :|

phone is not able to send messages once u switch it off or after emergency for next 2 to 3 hours
y is it so?
i tried evrything but its not working at all
so can anyone help me out?

Please don't purchase this handset.This handset having lot of issues.

Within two weeks of purchase my handset started giving problem.
1. It started hanging and powercycling.
2.After 3-4months ,it was having battery problem.Even if you charge it for more than 12hrs,immmidiately after 5mins call it used to display as battery low and handset used to switch off.We replaced battery also crosscehecked with another charger which was in good condition but still facing same problem.
3.Keypad started cracking.
4.Camera application is not working.
5.When you are in the middle of call or as soon you recieve message handset power cycles.

My dad was working overseas and He sent me this Sony Ericsson w580i phone as a Christmas present. I loved it before but now it sucks. It's really hard to press the # button and I really hate it.