14 DAY TRIAL // SupportSquad, a technical support company, has announced its commitment to troubleshoot problems for the iPhone 4 installbase, via a team of highly-trained specialists available 24/7 to assist both consumers and small businesses.
The technical support company claims it is able to provide technical support, as well as to troubleshoot numerous issues that may arise from setting up wireless smartphones.
“Following the launch of the highly promoted iPhone 4 from Apple, which debut in stores June 24, consumers who purchase the iPhone 4 can contact SupportSquad’s highly-trained specialists to troubleshoot their initial problems,” the company said in a report.
“With each new phone launch comes a new process to start, upload and share within a highly complex menu of new options.”
SupportSquad’s President, Benzion Aboud, said the company is “committed to providing consumers with a one-stop shop to assist with a host of electronics, smartphone and PC-related troubleshooting issues and repair needs.”
“With exponential growth forecasts of the smartphone market, we see an opportunity to provide additional assistance and to equally improve the customer experience when dealing with the challenge of providing a speedy solution to a host of technical problems,” Aboud added.
The company believes many iPhone customers will need assistance with troubleshooting their new handsets, having witnessed sales of the smartphone outperforming prior models.
SupportSquad includes a list of smartphone setup information that may require customer assistance (reproduced below).
- Transferring data to the new model - Set-up of personal e-mail accounts - Mobil app downloads - Syncing calendar - Syncing your phone to your computer - Removal of unused applications - Slow loading of web pages - Troubleshooting your Bluetooth communication - Backing up data stored on your phone
SupportSquad also offers live technical support and covers a wide variety of electronic devices from PCs and PC-related products to MP3 players, cameras and DVRs, in addition to providing assistance with troubleshooting smartphones.
Customers that subscribe to benefit from SupportSquad’s services gain direct access to a professional technical support team, regardless of their problem, the company said.