14 DAY TRIAL // Samsung’s brand new Galaxy S6 and Galaxy S6 Edge models haven’t widely started to ship out to users yet, although carriers like T-Mobile and AT&T have apparently begun the rollout ahead of the official April 10 date.
A few days ago, we told you that a growing number of customers who received their new Samsung flagships from T-Mobile noticed that the phones arrived with chipped displays and even dead pixels out the box.
One particular customer remarked the problem and was quick to get a replacement, only to notice to his dismay that the same problems were plaguing the new unit.
At that moment, we hypothesized that the way the phones were packaged might have something to do with the issues reported by users.
Nevertheless, we’re now getting even more unsettling reports regarding the phones’ packaging setups. A supposed AT&T employee sent Phone Arena a screenshot of an internal memo addressed to the carrier’s staff.
Galaxy S6 and Galaxy S6 Edge packaging issue makes the phones turn on
The document warns that the boxes some Galaxy S6 and Galaxy S6 Edge units are being shipped in have some sort of problem that inexplicably causes the phones to power on while in transit.
That means that when a phone reaches its destination, it could be completely out of battery. So AT&T is warning employees that a slew of unhappy customers might soon start complaining they can’t turn on their phones out of the box.
The solution is an easy one, apparently. Just take out the charger from the box and connect it to the device for a few minutes to pump some juice in it. But in case the device’s battery is completely drained, it might take a few minutes for the device to respond and show the appropriate charging indicator on the display.
The memo doesn’t say if this is a widespread problem or not, but given that we’re not hearing similar reports from T-Mobile users, we have to guess we’re dealing with a “contaminated” batch. Samsung itself is said to have noticed the issue.
So if you too have ordered a Galaxy S6 or Galaxy S6 Edge from AT&T and your phone doesn’t turn on right off the bat, you’d better recharge it for a few minutes first. However, Samsung should really do something about packaging.