BioWare has confirmed that it’s working on a solution for the face import glitch that’s currently affecting Mass Effect 3 players who decide to load their character from the previous game.
Mass Effect 3 was released yesterday in the U.S. and lots of fans eagerly awaited the moment when they could import their character from Mass Effect 1 and 2 into the new game, and pick up right where they left off.
Sadly, after loading their save game from the second title, many users encountered an error, which said that their character’s face couldn’t be reproduced.
BioWare has confirmed that it’s aware of the issue and that its team is working on a fix as soon as possible.
According to the game’s Community Manager, Chris Priestly, the error is due to the import mechanic used by Mass Effect 2 when it loaded Mass Effect 1 save games.
“We are aware that some players are having issues importing the faces of characters from Mass Effect 1 or Mass Effect 2 into Mass Effect 3,” Priestly told members of the BioWare Social Network. “The issue is likely in how faces were detected when imported from Mass Effect 1 into Mass Effect 2, and we’re working on the best way to correct it for affected players.”
What’s weird is that the error is affecting players across all three platforms, including the PC, PlayStation 3 or Xbox 360, so BioWare is going to have to release a patch for all of them as soon as possible.
Besides this glitch regarding the face of the character, however, the import feature still works great, allowing players to continue the adventures they already had with Commander Shepard in the first two games.
Mass Effect 3 is already available in North America and will be out in Europe on Friday, March 9.