Microsoft says a fix for Windows 10 is already on its way

Oct 14, 2019 06:18 GMT  ·  By

The most recent cumulative update for Windows 10 version 1903, or May 2019 Update, could break down the Start menu.

Microsoft has already acknowledged the bug and promised a fix in the coming weeks, most likely in the late October rollout when new cumulative updates are shipped to Windows 10 devices.

Windows 10 cumulative update KB4517389 was published on October 8 as part of this month’s Patch Tuesday cycle. The update increases the OS build number to 18362.418 and resolves an issue breaking down printers.

However, the same cumulative update causes other problems with the Start menu, as several users have previously reported that after installing KB4517389, clicking the Start button no longer launches the menu or generates an error.

Fix coming later this month

Microsoft employee Paul Sey says in a post on the Microsoft Community forums that this is a known issue, promising a fix later this month.

“We are aware of this issue and estimate a resolution to be released in late October,” he explains.

The user who complained about the bug notes that similar Start menu issues have also been experienced after installing the previous cumulative update for Windows 10 version 1903.

“KB4524147 originally caused a critical error when using Start Menu AND it prevented my printer from printing. The latter was because of some mess up with the print spooler. I uninstalled KB4524147 and BOTH problems disappeared. This morning, I updated with KB4517389. The printer seems to work, BUT I receive a critical error when using the Start Menu,” the post reads.

For the time being, there’s no workaround that could help you fix the Start menu bug, other than removing this latest cumulative update altogether. However, keep in mind that uninstalling KB4517389 means your device would be left without the latest patches and security fixes published by Microsoft on Patch Tuesday.