Three known issues in the update confirmed

May 1, 2019 07:13 GMT  ·  By

Microsoft is projected to begin the rollout of the new Windows 10 May 2019 Update, or version 1903, later this month, and the company promises to embrace a more cautious approach to ensure a smoother release to devices worldwide.

One way to guarantee a flawless upgrade is to announce each block that could prevent devices from installing the May update. And according to Microsoft, there are three of them right now.

First of all, Microsoft says that computers with an external USB device or SD memory card plugged in would be blocked from getting the new OS version. The easiest way to deal with this is to simply remove these devices, with the update then supposed to proceed normally. A fix is already in the works for Windows 10 devices, while insiders can try it out beginning with build 18877.

Then, there’s the old problem with anti-cheat software which could cause a BSOD. Microsoft says that only “older versions of anti-cheat software” could experience such issues, therefore devices running it wouldn’t be allowed to download the May update. The company, however, doesn’t provide any specifics as to what anti-cheat apps are causing these errors.

“This block is specific to older versions of anti-cheat software. We are working with partners on getting their software updated with a fix, and most games have released patches to prevent PCs from experiencing this issue. To minimize the chance of hitting this block, please make sure you are running the latest version of your games before attempting to update the operating system,” it says.

Known folders bug

And last but not least, there’s a known glitch affecting devices with redirected known folders. Microsoft says that empty folders are created during the update the process, but no data is lost.

“Your Known Folders are redirected if you chose to back up your content to OneDrive using the OneDrive wizard, or if you chose to keep your content backed up during the Windows Out-of-box-Experience (OOBE). You may have also redirected your Known Folders manually through the Properties Dialog in File Explorer. ​This issue does not cause any user files to be deleted and a fix is in progress,” it says.

No ETA is available on the fixes announced by Microsoft here, but with the May update currently in the Release Preview ring, more information on their progress should be shared soon.