14 DAY TRIAL // Apple is officially kicking off sales of the iPhone XS and iPhone XS Max, and also today, the company begins shipping the two devices to customers who pre-ordered it since last Friday.
However, it looks like some pre-orders are getting delayed for an unclear reason, with some of the customers who expected to get the new iPhones today receiving notifications that the package won’t arrive earlier than Monday.
In the United States, the problem has been reported with UPS packages, and according to reports, a growing number of customers is being affected, though the exact count isn’t known at this point.
Too many packages being sent
While both UPS and Apple have remained tight-lipped on what exactly is happening, a UPS statement released on Twitter indicates that the shipping delay is caused by the high volume of packages that are being sent in such as short time, and which apparently exceeds Apple’s contract.
“We have a contractual agreement with some shippers, which limits the amount of packages that can be handed over to UPS on any given day. When this amount is exceed, as in this case, the packages may experience delays. We first need to complete those packages that were given to us in previous days before we can export those that were recently shipped,” a company official said, though the information doesn’t come from a top executive.
It remains to be seen if this issue is being resolved soon, but it goes without saying that many Apple customers are disappointing that they may have to wait another weekend to get their hands on the new iPhone.
On the other hand, buyers who have selected a pick-up location for the new iPhone aren’t affected, and they can still go to the indicated Apple Store to get the pre-ordered devices.
However, it’s worth noting that people are already lining up in front of Apple Stores worldwide, so it’s expected that most locations would be rather crowded in the next few hours or so.