Microsoft says it’s already investigating the outage

Apr 27, 2021 13:40 GMT  ·  By

Microsoft Teams is experiencing what appears to be a pretty big outage, with the Redmond-based software giant confirming in a message on Twitter that it’s already looking into the problem.

Worth knowing, however, is that not everybody is affected, and while Microsoft does confirm the outage is happening globally, users in some regions, including those in Europe, are still able to connect to the service properly, with no downtime whatsoever.

While at this point it’s not yet clear what’s causing the outage, Microsoft says on Twitter that both Europe and Asia are impacted.

“We’re investigating an issue with Microsoft Teams impacting Europe and Asia. For more details please follow TM252802 in the admin center,” Microsoft said in a tweet.

Similar issues in the U.S. as well

A few minutes later, the company confirmed that it found the issue and recommended admins to restart clients to restore Microsoft Teams and get it up and running again.

“We’ve identified the root cause and performed mitigation actions. We’re seeing signs of recovery and will continue to monitor the service. Users still experiencing impact should restart their clients to expedite recovery. Further details can be found under TM252802,” the company tweeted.

“We've monitored the environment and confirmed that the service is performing as expected. If a user is still experiencing impact, they need to restart their clients to recover. Further details can be found under TM252802 in the admin center.”

On the other hand, DownDetector indicates that Microsoft Teams problems are also encountered in the United States, with some users explaining that both the desktop and the mobile clients are unable to connect even if they restarted the apps. In addition, several users claimed that mobile apps were down earlier this morning but are being restored as we speak for devices in their fleets.

IT admins are recommended to restart Microsoft Teams clients, as Microsoft says it has already applied a series of fixes on its end.