14 DAY TRIAL // Microsoft’s Outlook may be experiencing an outage in certain parts of the world, with some users no longer capable of signing in to their accounts as of this morning.
While the software giant hasn’t confirmed any problem with Outlook mail, there are reports out there indicating at least certain regions may be impacted by such an issue.
I’ve also received messages from some of our readers telling me that Outlook works intermittently, but I haven’t been able to reproduce these. The service runs flawlessly for me and I could log in from the first attempt with no issue whatsoever.
The error that most users are getting is the following (regardless of the browser user to log in):
“We couldn't sign you in to Outlook. This might have happened because you have a bookmark that's out of date. Please try signing in at https://outlook.live.com/owa/ and updating your bookmark, if necessary. InnerException: System.Runtime.InteropServices.COMException.”
Just isolated reports
For now, there are no extra details as to what’s happening, but by the looks of things, both the web-based version of the service and the apps connected to it fail to access the inbox. Neither the Windows 10 Mail app works.
It remains to be seen how widespread this problem is right now, but since reports of connectivity issues are very limited, there’s a chance only a few users are impacted. Also, Microsoft is most likely investigating these reports, so if your account is hit by the Outlook outage, the service should be back up in the coming hours.
Needless to say, the error appears to happen on Microsoft’s side, so there’s no further action you should take at the moment. Resetting the password isn’t necessary, as there’s no sign of a potential breach of anything like that.
We’ve reached out to Microsoft for more details on this and we’ll update the article when an answer is offered.