14 DAY TRIAL // Microsoft has recently confirmed that some users who upgrade their devices to Windows 10 May 2020 Update, or version 2004, might experience a OneDrive bug preventing them from using the Files On-Demand feature.
More specifically, the software giant says the issue happens mostly on old devices but also on computers with old apps installed. All the impacted apps use the legacy file system filter drivers, which according to Microsoft, can no longer connect to OneDrive via the OneDrive app.
What this means is that after installing the May 2020 Update, these users can no longer download new files from the cloud service using Files On-Demand or access previously synced and downloaded files.
When trying to access the files, the following error could be encountered, Microsoft says:
“OneDrive cannot connect to Windows. Files On-Demand require a connection to Windows in order to show your files without taking up space on this device. OneDrive can keep trying to connect to Windows or you can choose to download all your files. You won't be able to use online only files until this is fixed.”
Fix already on its way
There are two ways to fix the issue, and Microsoft says the easiest one is to just rely on the built-in Windows Troubleshooter that takes care of everything.
In some cases, the troubleshooter itself could launch on its way to resolve the OneDrive bug in Windows 10 version 2004.
“A recommended troubleshooter has been released to affected Windows 10, version 2004 devices to restore access to Files On-Demand. Depending on user settings, the Troubleshooter might run automatically. If you are prompted to run the troubleshooter, it is recommended that you allow it to run,” Microsoft explains.
A full fix is already in development, and it could go live in an upcoming update, according to the company.