14 DAY TRIAL // Microsoft has recently discovered a bug in Windows 10 May 2019 Update affecting the Surface Book 2 equipped with Nvidia’s discrete graphics processing unit, also known as dGPU.
The software giant says that after installing this latest Windows 10 feature update, the graphics compatibility bug could cause some games or apps to crash on the Surface Book 2.
“Microsoft has identified a compatibility issue on some Surface Book 2 devices configured with Nvidia discrete graphics processing unit (dGPU). After updating to Window 10, version 1903 (May 2019 Feature Update), some apps or games that needs to perform graphics intensive operations may close or fail to open,” the company explains.
Surface Book 2 blocked from install version 1903
As a result, Microsoft has decided to set a new upgrade block on the Surface Book 2 with the said hardware, so these devices would no longer be offered the upgrade to Windows 10 May 2019 Update.
“To safeguard your update experience, we have applied a compatibility hold on Surface Book 2 devices with Nvidia dGPUs from being offered Windows 10, version 1903, until this issue is resolved,” Microsoft says.
Surface Book 2 units that have already been upgraded to Windows 10 version 1903 and are hitting this issue can turn to a rather simple temporary workaround. Microsoft recommends users to reboot their devices or to head over to Device Manager and scan for hardware changes.
However, this only fixes the problem for a limited time. Microsoft does not recommend Surface Book 2 owners to manually update their devices to Windows 10 May 2019 Update using the Media Creation Tool or any other method.
In the meantime, a fix is already in the works, and it should be published in an upcoming release. An ETA hasn’t been provided just yet by the software giant.