14 DAY TRIAL // Microsoft has officially confirmed it’s giving up on UserVoice as a feedback platform, only a few days after the first pages have started showing errors on load.
In a support page published this week, Microsoft explains it’s moving to its very own feedback channels throughout 2021, a change that makes perfect sense given UserVoice is hosted by a third party.
“Microsoft has partnered with UserVoice, a third-party service, to communicate with customers and collect feedback. We will be moving away from UserVoice feedback sites throughout the 2021 calendar year on a product-by-product basis. We will leverage 1st party solutions. Customers can continue to communicate with Microsoft and provide feedback through a number of different channels,” Microsoft explains.
Microsoft moving to first-party solutions
The software giant adds that users can continue sending feedback on UserVoice as long as the pages remain active, which kind of makes sense given some would go dark later than others as part of this gradual transition to first-party feedback channels.
“We continuously evaluate our tools and that includes how we collect feedback. We are evaluating enhancements and standardizations to improve and streamline how we communicate with customers and collect their feedback. We will leverage 1st party solutions for customer feedback. Microsoft values your opinion. Your feedback goes directly to our engineers and helps us shape the future of Microsoft products and services for all our users,” the company explains when it comes to the reasons for giving up on UserVoice.
So what can you use to send feedback to Microsoft? In addition to the main Feedback Hub, which Microsoft offers on Windows 10 as a pre-loaded app, the company recommends the following methods to reach out to its teams:
- In-product experiences
- Windows Feedback Hub
- Microsoft Community
- Microsoft Tech Community
- Microsoft Store
- Microsoft Q&A