14 DAY TRIAL // Despite pulled and then re-released after nearly one month, Windows 10 version 1809 still doesn’t offer the smooth experience that users expected.
And the living proof is a new bug acknowledged by Microsoft and which forced the company to block the update to Windows 10 version 1809 on systems with certain AMD Radeon graphics cards.
Specifically, Microsoft says that due to the fact that AMD no longer supports Radeon HD2000 and HD4000 series graphic processor units (GPUs), users whose computers are equipped with these cards may experience various issues after installing Windows 10 version 1809.
One of them hits Microsoft Edge, whose tabs could freeze all of a sudden if the said graphics cards are detected, with the browser becoming unresponsive.
Furthermore, Microsoft says, there are users who see error “INVALID_POINTER_READ_c0000005_atidxx64.dll,” and the same compatibility issue is to blame for it.
And last but not least, performance issues on the lock screen may also be caused by the two graphics cards. The ShellExperienceHost could also be hit, the software giant says.
Update blocked
Due to these issues, Microsoft has decided to completely block systems featuring the two AMD Radeon cards from installing Windows 10 version 1809, and the company says that it’s now investigating to see how it can resolve the problem.
As always, an ETA hasn’t been provided, and it’s not known how many devices are impacted by the issue.
Windows 10 version 1809 was re-released this week, but Microsoft is using a more cautious approach this time, and not all computers are allowed to download it. While the company has previously offered feature updates with a manual check in Windows Update, this method continues to be available only for systems that are considered to be fully compatible with version 1809.
Devices that aren’t being offered the update via Windows Update can still install version 1809 with the Media Creation Tool, though it goes without saying this isn’t recommended.