Apple says this “definitely isn’t expected behavior”

Nov 14, 2018 10:47 GMT  ·  By

It’s been a while since we last heard of a phone that caught fire, but just when it looked like this is a concern that we can all leave behind, here’s an iPhone X that allegedly exploded just like a grenade.

Twitter user Rocky Mohamadali revealed on Twitter that his iPhone X got hot all of a sudden and then exploded during the update to iOS 12.1. He also posted photos, also embedded below, to show what the iPhone X looks like after the incident.

As you can see for yourselves, if there was indeed an explosion, it was probably quite a blast, as there’s a huge hole in the back cover, along with major damage to the screen.

Indeed, it looks like the battery was the culprit of the overheating, though a further inspection is necessary to determine what exactly happened and what caused the blast.

Apple looking into the incident

Speaking to Gadgets 360, Mohamad explains he was using the genuine accessories that were shipped with the iPhone X, including the official Apple Lightning cable and charger.

In most of the cases, third-party cables and chargers are the ones to blame for the overheating, and this is one of the reasons manufacturers typically recommend using and buying only genuine accessories.

“This year early January I bought the iPhone and have been using it normally. Dark grey smoke started coming from the phone. The update was completed and as soon as the phone turned on it started to smoke and caught fire,” the former iPhone X owner explained.

While Apple hasn’t released an official statement on this incident, the company’s @AppleSupport Twitter account did reply to the original tweet, explaining that this is “definitely not expected behavior.” Apple then instructed the owner to reach out via direct message to look into the matter.

No further details have been provided, but given this is pretty much the first such incident involving the iPhone X, there’s probably no reason to believe it may be a widespread problem.

Photo Gallery (4 Images)

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