Company announces refund campaign for battery servicing

May 24, 2018 07:04 GMT  ·  By

Apple acknowledged in late 2017 that it deliberately slowed down older iPhone models with degraded batteries to prevent unexpected shutdowns, and the company then launched a battery replacement program for the impacted models, reducing the price from $79 to just $29.

At that point, many were wondering what would happen in the case of customers who paid for a battery replacement on their own before Apple launched this promo, and today the company is finally coming up with an answer.

Cupertino will offer $50 credit to customers who had their iPhone batteries replaced at an Apple authorized service location, be it an Apple Store, Apple Repair Center, or Apple Authorized Service Provider, between January 1, 2017 and December 28, 2017.

iPhone 6 and newer qualify for the offer

Only iPhone 6 and newer models qualify for the promo, so technically anyone who replaced their iPhone battery the year before Apple launched the campaign can receive the $50 credit.

Apple says all customers who are eligible for the refund will be contacted by email between May 32 and July 27 this year, and those who don’t get the message but think they should receive the credit are recommended to get in touch with the company.

“If you have not received an email from Apple by August 1, 2018, but believe you are eligible for a credit based on the terms above, please contact Apple by December 31, 2018. Note that proof of service at an Apple authorized service location may be required,” Apple says.

With this new offer, basically the iPhone battery replacement cost, even if performed out of warranty, is brought down to $29. The worst thing is that those who conducted the replacement at a third-party service center won’t receive any credit, and although no figures are available, there’s a good chance there are lots of customers in this position.