14 DAY TRIAL // In an effort to cut down costs as well as provide a better experience for customers, Apple next month will update its AppleCare service with a number of changes.
The biggest change, according to a person with knowledge on the matter, will be in the iPhone repairs department, where Apple will no longer replace units for diddly-squat, but will insist on repairing them.
“The way it is now, if almost anything is wrong with an iPhone, iPod, or iPad, the entire device is exchanged for a like-new re manufactured [sic] device, whether brought into an apple store or sent in for mail in repair.”
“Now we are starting to actually repair the products and return the same device to the customer,” this person says.
AppleInsider further reports that Apple retail stores currently have the tools to make minor fixes, such as replace a speaker or repair a home button but, in June, more servicing will be available.
According to the report, “capabilities will be expanded to display replacement, and by July cameras, sleep/wake buttons and logic boards will be dealt with in-store.”