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Stories about: technical support


Apple Falls in 2011 Computer Reliability Report

Rescuecom has released its latest Computer Reliability Report which strangely puts Apple at #2 behind HP with half the latter’s score.As usual, the chart notes the top five manufacturers with the best overall computer reliability.The list is provided as follows...1. HP/Compaq (346)2. Apple (179)3. IBM/Lenovo (1...

18 January 2011
09:43 GMT

SupportSquad Committed to Assisting iPhone 4 Customers

SupportSquad, a technical support company, has announced its commitment to troubleshoot problems for the iPhone 4 installbase, via a team of highly-trained specialists available 24/7 to assist both consumers and small businesses.The technical support company claims it is able to provide technical support, as well as ...

10 August 2010
10:21 GMT

Scareware Authors Now Offer Live Tech Support

Scareware pushers have upped their cheating techniques are and now offering live chat and localization for their deceptive products. Security researchers reveal that technical support is provided by real people.Scareware, also known as rogueware, refers to malicious applications that pose as legit antivirus products ...

10 July 2010
05:10 GMT

Apple Trains Tech Staff on Handling Customers with iPhone 4 Antenna Issues

It’s not only Microsoft that can’t keep internal documents safe, but Apple too, with the BGR reporting that it was able to obtain the exact procedures AppleCare staff must follow when dealing with iPhone 4 reception complaints.In accordance with the wording in Apple’s new rule-book for help-desk tec...

30 June 2010
06:28 GMT

Apple Scores High on Tech Support, Again

When shopping for a new laptop or display, certain matters need to be taken into consideration, as the looks, the feel and the performance of the device. Almost never does a common, inexperienced user think about the support available for the newly purchased item. The American magazine Consumers Report conducted th...

11 March 2010
07:01 GMT

Apple Hiring 'At-Home' Tech Support Personnel

A document seen by the people at Cult of Mac reveals that Apple is planning to hire about 450 “At Home” technical support staff in various cities across the U.S. Apple's new-gen staff will do the work of technical support right from the comfort of their own “ergonomically fitted chair” &n...

18 May 2009
04:21 GMT

The Xbox Is Dead, Long Live the Xbox 360

Microsoft has announced that it has ended all support for the original Xbox, the first gaming console created by the company. Production of the platform was discontinued soon after the Xbox 360 was launched but Microsoft offered support to those who had bought the original machine. Now, the out of warranty services h...

3 March 2009
15:11 GMT


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