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Stories about: tech support

Fried Notebook? Whatever You Do, Don't Call Tech Support! Computers are common devices in our day-to-day life, and, as any device that is being constantly used, they sometimes fail. We all rely on tech support, but there are cases when even the geekiest of the computer doctors fall foul and set the wrong diagnosis.A study conducted by Call7 unveiled that four out of seven c... 29 April 2008 04:12 GMT Dell to Rethink Its Customer Support Strategy Dell is reported to rethink its customer support service offering, as the current services can not keep up with the increased number of sold personal computers and server systems. Dell will introduce two new support services, called Dell ProSupport for IT and ProSupport for End-Users.The PC vendor has been criticized... 19 February 2008 10:22 GMT