A type of cold calling scam where criminals pose as computer security experts and trick victims into infecting themselves with malware or relinquishing control over their computer is increasingly common in English-speaking countries.Microsoft commissioned a survey of 7,000 computer users in the United States, Ireland... |
16 June 2011
13:21 GMT |
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Following the introduction of a redesigned Apple user forum - Apple Support Communities - Apple has now changed the look and feel of the Support home page altogether.
Clearly better structured than before, Apple’s new Support site features all the main products sold by the company - Mac, iPod, iPhone, ... |
14 June 2011
09:08 GMT |
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Apple reportedly dominates in customer satisfaction with technical support, topping hardware vendors Dell and HP in the latest Vocalabs study on phone-based customer service quality.Vocalabs is an analytics company which aims to help leading brands improve customer service by collecting feedback about the quality of ... |
12 August 2010
11:04 GMT |
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Security researchers are concerned about the increasing number of scams that involve people receiving phone calls from scammers, who impersonate tech support specialists. The rogue callers claim that virus infections were detected on the computers of their targets and try to get them to install scareware.The practice... |
2 August 2010
05:42 GMT |
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Facebook is expanding once again, but, this time, it's not by adding more users or features, it's by adding more offices, outside of the US, that is. The company is now announcing it will open offices in Hyderabad, India, which will focus on providing tech support for the site's 400 million users and c... |
15 March 2010
11:28 GMT |
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Computers are common devices in our day-to-day life, and, as any device that is being constantly used, they sometimes fail. We all rely on tech support, but there are cases when even the geekiest of the computer doctors fall foul and set the wrong diagnosis.A study conducted by Call7 unveiled that four out of seven c... |
29 April 2008
04:12 GMT |
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Dell is reported to rethink its customer support service offering, as the current services can not keep up with the increased number of sold personal computers and server systems. Dell will introduce two new support services, called Dell ProSupport for IT and ProSupport for End-Users.The PC vendor has been criticized... |
19 February 2008
10:22 GMT |
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