A new study conducted by Vocal Laboratories Inc. (Vocalabs) reveals that Apple’s support satisfaction has dropped significantly in the past 18 months.
Vocal Laboratories’ National Customer Service Survey (NCSS) tracks customer service quality in different industries. The NCSS is underwritten and conducte... |
3 February 2012
13:01 GMT |
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Video game publisher Ubisoft has said that the Digital Rights Management system that it uses will not hurt gamers because it has a solid customer support system that can deal with any problems linked to the game protection.In a statement issued to Rock, Paper, Shotgun Ubisoft says, “While it’s correct tha... |
20 January 2012
07:34 GMT |
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ECS North America has just announced that the company has designed and built a website for product registration and enhanced technical & customer support which offers its Black Series motherboard and graphics card customers various advantages, including access to a unique 99-hour replacement service.
The service i... |
16 March 2011
10:17 GMT |
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Nexus One by HTC is already a popular device all around the world, given the fact that it is the first handset that landed with the Android 2.1 operating system on board, and also the first mobile phone to be sold via Google's own web store. However, its popularity does not stop it from having various issues th... |
4 February 2010
05:26 GMT |
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Wireless carrier T-Mobile USA has recently started to receive a great deal of complaints regarding 3G connectivity issues from its Nexus One users. It seems that the handset was sometimes unable to connect to the carrier's 3G network, or was switching between EDGE and 3G, and T-Mobile's customer support wa... |
13 January 2010
03:34 GMT |
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Search engine-based company Google and wireless carrier T-Mobile USA admitted to issues the newly launched Nexus One by HTC Android phone comes around with. There have been a lot of early adopters of the device who complained about connectivity problems with Nexus One, and it seems that the two companies are current... |
12 January 2010
06:24 GMT |
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Twitter's new initiative at strengthening its platform's security went awfully wrong on Tuesday, when the account of a renowned security researcher was suspended for posting an alleged malicious link two months ago. As it turns out, the offending message was actually a warning regarding a MySpace phishing s... |
10 October 2009
05:20 GMT |
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Apple has posted / updated a Support document online aimed at “troubleshooting MacBook Air hinges.” The company acknowledges that users may experience issues with the hinges on the MacBook Air, and offers advice on how to get them fixed, by making a reservation to have it checked by the company’s te... |
31 August 2009
09:35 GMT |
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A forum poster going by the screen name of kjack05 reveals that Apple still wants to charge his credit card after sending him his iPhone back, without repairing it. Allegedly, Apple technicians found additional damage to the device that was not covered under the company's warranty. “I sent my iphone[sic] ... |
22 January 2009
10:07 GMT |
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Literally, Psystar is "bad news". I don't recall reading anything positive about the Miami-based company (if they're even based there) and its Mac clones. MacsimumNews is reporting that George Giftos got a very unsatisfying answer from the company (via email) regarding the installation of Leopard, the lack ... |
5 May 2008
09:48 GMT |
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Sometimes, calling customer support to report a faulty machine, controller, game etc. will result in you, the gamer, getting treated like garbage, being promised a full refund, or a new item in the shortest time possible. That "shortest time possible" can either mean a week or three months, depending on the company w... |
3 December 2007
04:11 GMT |
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