Today, Microsoft and 24/7 Inc. announced a partnership aimed at the delivery of customer service for businesses, by putting together natural user interfaces (NUIs) and data analytics at cloud scale (Big Data). As part of this agreement, Microsoft is merging its interactive self-service assets (clients, people and ... |
7 February 2012
11:59 GMT |
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Aggressive pricing, scale and speed may have helped Amazon become the largest online retailer in the world, but great customer service probably helped as well.In a great example of the fact that people like 'good news' stories just as much as the bad news one, a story on Reddit about Amazon refunding an ord... |
24 October 2011
09:20 GMT |
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Apple has been chosen as one of the world’s most reliable companies, as far as customer support is concerned, in BusinessWeek’s annual customer service awards. Apple received an A+ in both the quality of the staff at its retail stores, and the efficiency of the stores’ service, with a total score of... |
23 February 2010
04:59 GMT |
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A user's reply on Apple Discussions has revealed that Apple might have people hired to do some monitoring over the forums. According to Nicole Gorski, Apple personally called her home on an out-of-the-box issue with the MacBook Pro (late 2008).'Apple Discussions' forums are filled with thousands of Mac... |
17 October 2008
10:43 GMT |
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A Tippmann Forum member tells a pretty interesting story about a certain broken MacBook Pro that he handed over to Apple care. The laptop Apple care returned to him, however, was not quite the same - as in, "lower-specced" not the same. Read on for the details."So I am on the phone with apple support right now for po... |
15 May 2008
05:06 GMT |
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According to several Sprint clients, the US carrier is dropping subscribers who, from the company's point of view, are calling too often the free customer service. You know, the service created with the purpose of... yes, you guessed, the purpose of serving customers. Customers who might have complaints or quest... |
6 July 2007
09:19 GMT |
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