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Home > News > Tags > customer satisfaction
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Stories about: customer satisfaction |
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For the seventh consecutive time, J.D. Power and Associates is ranking Apple the top dog among smartphone manufacturers in customer satisfaction. Apple has achieved a score of 839 on a 1,000-point scale performing well in all factors, particularly in ease of use and features, said J.D. Power and Associates. HTC is j... |
19 March 2012
06:22 GMT |
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Temkin Group today released its 2012 Temkin Experience Ratings, a research report that rates the customer experience of 206 large companies across 18 industries. Apple was the top dog, despite getting only an “okay” rating from Temkin.
The Temkin group based their survey on 10,000 U.S. consumers in Janua... |
22 February 2012
15:51 GMT |
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Google’s Android operating system has taken over the smartphone market. The platform is being loaded on the largest number of devices currently sold each day, and is expected to remain so for the next few years still.
However, when it comes to user satisfaction, things are not looking so great for the platfo... |
27 December 2011
07:45 GMT |
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A study by the Software Usability Research Laboratory (SURL) has concluded the obvious (taint) that owners of an Apple iPad are totally satisfied with their tablet computer.Specifically, some 83.65 percent of respondents said they were satisfied with the iPad. Their majority cited its user-friendliness and rated the ... |
23 December 2011
04:47 GMT |
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ChangeWave Research has issued the results of a new survey of iPhone 4S owners to show just how satisfied people are with the new handset. In a nutshell: very.ChangeWave says that customer satisfaction ratings for the iPhone 4S are much higher than those for its predecessor, with 77% of owners saying they're ver... |
1 December 2011
09:49 GMT |
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Apple may not be a perfect company, but as far as consumer satisfaction is concerned, it’s very close. The Mac maker has nabbed the first spot in the American Customer Satisfaction Index for the eighth year in a row, ACSI announced today.ACSI says that the situation in the electronics market has evolved a lot o... |
20 September 2011
09:43 GMT |
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The iPhone has come in first in J.D. Power and Associates' smartphone customer satisfaction survey for the fourth time in a row, with a score of 800 out of 1,000.J.D. Power and Associates measure customer satisfaction with both traditional phones and smartphones across several key factors that determine whether ... |
24 September 2010
05:32 GMT |
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A report by American Customer Satisfaction Index (ACSI) notes that customer satisfaction has improved for major household appliances, while recording all-time highs for personal computers and big- ticket consumer electronics.According to the report (PDF) released today by the American Customer Satisfaction Index, rec... |
21 September 2010
09:52 GMT |
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Apple reportedly dominates in customer satisfaction with technical support, topping hardware vendors Dell and HP in the latest Vocalabs study on phone-based customer service quality.Vocalabs is an analytics company which aims to help leading brands improve customer service by collecting feedback about the quality of ... |
12 August 2010
11:04 GMT |
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Research firm ChangeWave has compiled the results of two surveys to measure future consumer demand and the reactions of new iPad owners. Not surprisingly, the report reveals that customer satisfaction is high. In fact, it’s very high, according to ChangeWave. Surveying a large pool of potential customers, the f... |
21 May 2010
06:22 GMT |
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Who is doing a great job at maximizing the shopper experience? According to a survey of retail industry experts, customer service and the total shopper experience are considered the most important elements for creating customer satisfaction. Apple ranked #1 in creating a superior experience, ifoAppleStore, the primar... |
11 May 2010
06:47 GMT |
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The satisfaction that smartphones boasting touchscreen displays can deliver to mobile phone users in the United States is 40 index points higher that that offered by other smartphones, a recently published report from J.D. Power and Associates unveiled. According to the report, the owners of smartphones with touchsc... |
2 April 2010
09:06 GMT |
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The company developing the Mac operating system has launched a survey aiming to determine customer habits in relation to the Support section of its website. Apple wants customers to feel at home on the Support site, encouraging them to freely write what it is they’d like to see changed, or added to this particu... |
12 March 2010
05:43 GMT |
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Wireless carrier T-Mobile has received the highest ranking in J.D. Power and Associates' report regarding the consumer satisfaction among major carriers in the United States. The new “2010 Wireless Retail Sales Satisfaction Study – Volume 1” report shows that T-Mobile was placed on the first p... |
4 March 2010
10:57 GMT |
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Apple has been chosen as one of the world’s most reliable companies, as far as customer support is concerned, in BusinessWeek’s annual customer service awards. Apple received an A+ in both the quality of the staff at its retail stores, and the efficiency of the stores’ service, with a total score of... |
23 February 2010
04:59 GMT |
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Apple has the highest score ever recorded in the American Customer Satisfaction Index. The company now ranks first in customer satisfaction among PC manufacturers for the fifth year in a row, being followed by runner-up Dell, the only computer company (besides Apple) to record an increase in ranking over their 2007 s... |
19 August 2008
17:16 GMT |
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