A study performed by a customer experience research firm revealed that many call center operators from Australian banks can be tricked into helping callers obtain information about other people's accounts.For their benchmark, the company, called Global Reviews, made twenty calls to the customer service hotlines ... |
11 January 2011
13:52 GMT |
 |
|
Apple has dropped to the third spot in Rescuecom’s first quarter Computer Reliability Report for 2010. IBM/Lenovo ranks first, with Asus following in on its footsteps taking spot #2. Rescuecom makes its measurements based on two fundamentals, the company said - the quality of the components and software used in... |
4 June 2010
08:26 GMT |
|
|
Even though India, Singapore, Mexico or the Philippines are generally more appealing as locations for technological support call centers, HP seems to want to distinguish itself from the fold by building such centers in northern African countries. The company has not revealed how many facilities it plans to open but h... |
21 December 2009
04:22 GMT |
|
|
The German government plans to launch a major botnet-cleaning operation in the country in 2010. ISPs will identify and contact the owners of infected computers and a specialized call center will be created to offer assistance with cleaning the malware. The project is a joint initiative of the German Federal Office f... |
10 December 2009
11:06 GMT |
|
|
BBC reporters have bought valid stolen credit card details from a man in New Delhi, India. The cards are thought to have been leaked from Indian call centers, including one handling Symantec software license renewals. Acting on a tip, a team of undercover BBC reporters flew to India to meet Saurabh Sachar, a man wil... |
23 March 2009
07:20 GMT |
|
|
Cyber-crooks don't need to worry about the language barrier anymore while scheming to defraud individuals or financial institutions. A new underground service offers social engineering services to scammers in multiple languages, Dancho Danchev, an independent security consultant, warns. As the security reasearch... |
16 December 2008
09:55 GMT |
|
|
The second maintenance release of 4PSA VoipNow 1.6, the leading PBX software, was announced last evening in a press release coming from Rack-Soft. Version 1.6.2 brings some important features, such as PBX Call API, CallNow Center, Backup & Restore functions, and virtualized computing. These new features promise to im... |
10 June 2008
03:14 GMT |
|
|
Companies worldwide are changing their technological base, including their computer platform, every few years in order to make the most of the new innovations and reduce costs, as better hardware is used for increased efficiency. One of the companies that decided that it was time to replace its aging computer hardwar... |
17 August 2007
10:35 GMT |
|
|
Find us on Google+
