iOS 7 Training Underway at AppleCare in Anticipation of September Release

Support staff instructed to ensure users that the software works the same as before
by Filip Truta, September 2nd, 2013
 

Apple to Debut 24/7 Chat Support with iOS-Friendly Site

AppleCare program users to get a new service starting August 12
by Filip Truta, August 8th, 2013
Apple: You Don’t Need to Register Your Mac/iPhone for Support

Apple: You Don’t Need to Register Your Mac/iPhone for Support

by Filip Truta, July 6th, 2013
Cupertino issues reminder to customers regarding service
 

Apple Now Repairing iPhone Screens In-Store

Company charges $149 / €114 for service independent of AppleCare+
by Filip Truta, June 4th, 2013
 

Apple Reveals Changes to Service Training and Certification Programs

Updates to go into effect June 23, 2013, “based on feedback from the field”
by Filip Truta, June 1st, 2013
 

Apple TVs with Wi-Fi Issues Prompt Apple to Launch Replacement Program

Technicians are instructed to replace devices less than 2 years old
by Filip Truta, April 16th, 2013
Apple Sued in Belgium over AppleCare Advertising

Apple Sued in Belgium over AppleCare Advertising

by Filip Truta, January 15th, 2013
Cupertino doesn’t make it clear that customers are entitled to two years of warranty
 

iPhone 5 Purple Lens Flare Is a Non-Issue, Says Apple Support

Apple rep assures customer that this is normal behavior for the iPhone 5
by Filip Truta, October 2nd, 2012
Apple Replacing WiFi iPads with Connectivity Issues
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Apple Replacing WiFi iPads with Connectivity Issues

Internal document instructs AppleCare staff to “capture” affected devices
by Filip Truta, April 5th, 2012
 

Apple Intros AppleCare+ for iPad

Extends your coverage to two years, covers incidents from accidental damage
by Filip Truta, March 8th, 2012
 

Italy Fines Apple 1.2 Million for Misleading AppleCare Wording

Apple is to change its policy and publish the new literature on its web site
by Filip Truta, December 27th, 2011
 

Apple Launches iPhone-Exclusive AppleCare+ (Plus)

Covers up to two incidents but requires subsequent $49 service fee
by Filip Truta, October 5th, 2011
 
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