iOS 7 Training Underway at AppleCare in Anticipation of September Release

Support staff instructed to ensure users that the software works the same as before
by Filip Truta, September 2nd, 2013
Apple Replacing WiFi iPads with Connectivity Issues
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Apple Replacing WiFi iPads with Connectivity Issues

Internal document instructs AppleCare staff to “capture” affected devices
by Filip Truta, April 5th, 2012
 

Apple Trains Tech Staff on Handling Customers with iPhone 4 Antenna Issues

The company’s Support desk is urged not to appease customers with the promise of free bumpers
by Filip Truta, June 30th, 2010
 

Apple Kicks Off Online Support Survey

Visitors of Apple’s Support website encouraged to take online survey
by Filip Truta, March 12th, 2010
Smoking Damages Your Mac, Voids Warranty
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Smoking Damages Your Mac, Voids Warranty

Macs being used in a smoking environment is a no-no, according to Apple
by Filip Truta, November 23rd, 2009
Apple Surveying iPhone OS 3.1 Users on Battery Life

Apple Surveying iPhone OS 3.1 Users on Battery Life

by Filip Truta, September 21st, 2009
AppleCare reps send emails to users complaining about battery life under 3.1
 

Apple to Replace Faulty First-Gen Nanos Free of Charge

Less than 0.001 percent of first-generation iPod nanos have battery issues, Apple says
by Filip Truta, August 20th, 2008