- Apple
- By Bogdan Popa
- June 20th, 2019
Apple Makes Repairing an iPhone More Convenient with Expanded Service Network
Best Buy stores now providing authorized servicing
- Apple
- By Filip Truta
- July 2nd, 2014
Apple Discontinues Standard AppleCare Service, Pushes AppleCare+ as Only Option
Plan offers support for two years, two incidents of accidental damage
- Apple & Mac Blog
- By Filip Truta
- March 17th, 2014
Apple Customers Can Pay to Chat with Support for Out-of-Warranty Products
“Here to Help” program also introduced for AppleCare Staff
- Apple & Mac Blog
- By Filip Truta
- September 25th, 2013
Leaked AppleCare+ Document Reveals Improvement in iPhone Servicing Policy
Receive replacement devices from Apple retail stores and repair centers
- iWorld
- By Filip Truta
- September 2nd, 2013
iOS 7 Training Underway at AppleCare in Anticipation of September Release
Support staff instructed to ensure users that the software works the same as before
- Apple & Mac Blog
- By Filip Truta
- August 8th, 2013
Apple to Debut 24/7 Chat Support with iOS-Friendly Site
AppleCare program users to get a new service starting August 12
- Apple & Mac Blog
- By Filip Truta
- July 6th, 2013
Apple: You Don’t Need to Register Your Mac/iPhone for Support
Cupertino issues reminder to customers regarding service
- Apple & Mac Blog
- By Filip Truta
- June 4th, 2013
Apple Now Repairing iPhone Screens In-Store
Company charges $149 / €114 for service independent of AppleCare+
- Apple & Mac Blog
- By Filip Truta
- June 1st, 2013
Apple Reveals Changes to Service Training and Certification Programs
Updates to go into effect June 23, 2013, “based on feedback from the field”
- Apple & Mac Blog
- By Filip Truta
- May 13th, 2013
Apple No Longer Replacing iPhones If Fixes Can Be Made In-Store
AppleCare to be updated with a subscription service and in-store repairs
- Apple & Mac Blog
- By Filip Truta
- April 19th, 2013
Apple Seeks to Enhance AppleCare Applications and Tools
The Support Programs User Experience team is hiring new staff
- Apple & Mac Blog
- By Filip Truta
- April 16th, 2013
Apple TVs with Wi-Fi Issues Prompt Apple to Launch Replacement Program
Technicians are instructed to replace devices less than 2 years old
- Apple & Mac Blog
- By Filip Truta
- January 15th, 2013
Apple Sued in Belgium over AppleCare Advertising
Cupertino doesn’t make it clear that customers are entitled to two years of warranty
- Apple & Mac Blog
- By Filip Truta
- October 2nd, 2012
iPhone 5 Purple Lens Flare Is a Non-Issue, Says Apple Support
Apple rep assures customer that this is normal behavior for the iPhone 5
- iPad
- By Filip Truta
- April 5th, 2012
Apple Replacing WiFi iPads with Connectivity Issues
Internal document instructs AppleCare staff to “capture” affected devices
- Apple & Mac Blog
- By Filip Truta
- March 8th, 2012
Apple Intros AppleCare+ for iPad
Extends your coverage to two years, covers incidents from accidental damage
- Apple & Mac Blog
- By Filip Truta
- December 27th, 2011
Italy Fines Apple 1.2 Million for Misleading AppleCare Wording
Apple is to change its policy and publish the new literature on its web site