Apple is acknowledging a problem with Wi-Fi connectivity on third-generation iPads, though not publicly, but internally. The Cupertino, Calif. computer giant will replace units for those customers who seem to be affected by a hardware flaw.
A leaked AppleCare document reveals that “In the United States, contac... |
5 April 2012
04:19 GMT |
 |
|
Although every iPad comes with one year of hardware repair coverage and up to 90 days of complimentary support through its included warranty, Apple encourages buyers of the new Retina display tablet device to opt for the AppleCare+ package.
The new AppleCare+ for iPad extends the customer’s coverage to two yea... |
8 March 2012
18:11 GMT |
|
|
Anti-trust authorities in Italy have fined Apple 900,000 Euros, or $1.2 million, for “bad commercial practices that harmed consumers,” reports say. Autorità Garante della Concorrenza e del Mercato, Italy's anti-trust authority, said today that "Sanctions of a total of 900,000 euros have been ... |
27 December 2011
12:41 GMT |
|
|
In tandem with the iPhone 4S announcement yesterday, Apple quietly introduced a new service for customers looking to have a long, steady relationship with their handset - AppleCare+ (plus).The new service covers the iPhone for up to two accidents and costs $99 (around 74 Euros) to buy. However, each accident will hav... |
5 October 2011
08:32 GMT |
|
|
A former Apple Genius and currently the author of a personal, Mac-centric blog, Thomas Brand asks “Should You Buy Applecare?”
Both noobs and savvy users will agree that it’s very important to consider a highly informed opinion before getting this ‘insurance policy’ for your Mac.
As... |
1 August 2011
05:18 GMT |
|
|
Following the introduction of a redesigned Apple user forum - Apple Support Communities - Apple has now changed the look and feel of the Support home page altogether.
Clearly better structured than before, Apple’s new Support site features all the main products sold by the company - Mac, iPod, iPhone, ... |
14 June 2011
09:08 GMT |
|
|
Discovered and detailed by a Mac security firm earlier this month, a trojan targeting Macs is now officially on Apple’s to-do list.
A leaked internal document from Apple shows that issues caused by fake antivirus software “MAC Defender” are now a priority on the company’s agenda.
The mem... |
20 May 2011
03:30 GMT |
|
|
Speculative reports claiming Apple has 'admitted' to increased malware threats on its Mac OS are doing the rounds, spreading unnecessary panic concerning the company’s stance on dealing with malware threats.ZDNet’s Ed Bott has had a chat with an AppleCare call center representative who reportedl... |
19 May 2011
08:29 GMT |
|
|
RadioShack has confirmed availability of Apple’s iPad 2 at multiple stores across the US, though getting the elusive tablet from the giant electronics retailer comes with a mandatory purchase of Apple’s protection plan (AppleCare), according to reports.
For iPads, AppleCare extends your service and sup... |
30 March 2011
04:59 GMT |
|
|
It’s not only Microsoft that can’t keep internal documents safe, but Apple too, with the BGR reporting that it was able to obtain the exact procedures AppleCare staff must follow when dealing with iPhone 4 reception complaints.In accordance with the wording in Apple’s new rule-book for help-desk tec... |
30 June 2010
06:28 GMT |
|
|
The company developing the Mac operating system has launched a survey aiming to determine customer habits in relation to the Support section of its website. Apple wants customers to feel at home on the Support site, encouraging them to freely write what it is they’d like to see changed, or added to this particu... |
12 March 2010
05:43 GMT |
|
|
A mother trying to have her son's iMac repaired at a local authorized repair center was shocked to find that AppleCare warranties were voided due to secondhand smoke, the Consumerist reveals in a report. Teader Ruth wrote a letter to the website after trying to have her son's computer repaired. The letter c... |
23 November 2009
10:48 GMT |
|
|
Apple is reportedly taking matters into its hands with numerous reports of poor battery life hitting its Discussions forums soon after the release of iPhone OS 3.1 earlier this month. The company is sending out forms to select forum commenters with as many as eleven questions and software that, once installed, logs b... |
21 September 2009
09:46 GMT |
|
|
Earlier this week, The Consumerist reader Dale was revealing to the world how his fist-gen nano went up in flames while being connected to his computer. In a rather unusual manner, the company that manufactured Dale's device immediately responded to the complaint, promising to replace not just this iPod, but all... |
20 August 2008
06:48 GMT |
|
|
Find us on Google+
