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Home > News > Tags > Apple Support
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Stories about: Apple Support |
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Apple has published a knowledge base article to list the Fibre Channel storage hardware compatible with Xsan, the company’s long-discontinued server computers, and OS X software. In a KB document posted on May 21, Apple points out that Mac OS X version 10.6 Snow Leopard, as well as earlier versions, supports A... |
22 May 2013
15:31 GMT |
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An Apple fan who is eager to know what the community thinks about the upcoming iOS 7 (which Apple is yet to confirm), has kicked off a thread titled “iOS 7.” User “arunaatk” asks “will ios 7 be a revolutionary design?” Nothing wrong with that, except curiosity like this is frowned... |
17 May 2013
10:43 GMT |
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In an effort to cut down costs as well as provide a better experience for customers, Apple next month will update its AppleCare service with a number of changes. The biggest change, according to a person with knowledge on the matter, will be in the iPhone repairs department, where Apple will no longer replace units ... |
13 May 2013
05:15 GMT |
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Nonprofit Consumer Reports has released its reader survey of computer technical support, chalking up Apple as king.
In fact, the Cupertino giant actually “bested its own scores from last year's survey and walloped other brand-name computer manufacturers,” the magazine reveals.
It adds that Apple ac... |
30 April 2013
07:36 GMT |
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Apple this week updated a handy support document which outlines the proper method for Apple TV users to control their set-top boxes with third-party infrared remotes.Apple allows customers to use a remote that came with their TV, cable box, or DVD player to control the Apple TV.The hardware shipped by Apple is a comp... |
6 April 2013
13:51 GMT |
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On the Support section of its website, Apple this week has posted a new troubleshooting guide targeting Apple TV customers who are having problems with Wi-Fi networks and connections.
Released as a typical KB article with “symptoms” and “resolution” sections, the document acknowledges that th... |
3 April 2013
16:41 GMT |
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While there is a clear indication that a lot of users are having battery drainage problems with their iPhones and iPads, it may just as well be that certain applications are contributing to the issue, if not causing it altogether.Some customers on Apple Support Communities are reporting improved mileage after updatin... |
30 March 2013
08:24 GMT |
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An increasing number of iPhone and iPad customers are posting battery drainage complaints on Apple’s forums following the release of iOS 6.1.3, an incremental software update for the company’s mobile operating system. Earlier this week we reported that a handful of customers were posting complaints regar... |
28 March 2013
03:41 GMT |
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A considerable amount of complaints has been hitting Apple’s forums as of late. A lot of customers are reporting various problems with their iDevices after installing iOS 6.1.3, the latest software update for Apple’s mobile operating system. A newly emerged issue seems to involve Gmail accounts. A number... |
27 March 2013
04:48 GMT |
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iOS 6.1.3 seems to be plagued by numerous issues, including battery drainage and, most recently, Wi-Fi problems. A considerable number of customers on Apple Support Communities say their wireless connection is poor, or doesn’t work at all after installing the new update. There are multiple threads discussing w... |
26 March 2013
05:21 GMT |
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Aperture customers having trouble opening iTunes from the professional photography application can breathe a sigh of relief as Apple has released documentation on its Support site which includes a quick workaround, until the company cooks up a patch.
Users may see that the “Open iTunes” button doesn&rsqu... |
13 March 2013
05:18 GMT |
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Manufacturing defects are nothing out of the ordinary in the tech world, and the iPhone 5 is certainly no exception to the rule. Customers are reporting all kinds of issues with certain units, and one widespread complaint seems to be in regards to a rattling sound coming from the chassis.
A lengthy thread on Apple S... |
12 March 2013
06:53 GMT |
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If you’re having problems with the Sleep/Wake button on your iPhone 5, you might as well take it to Apple for a replacement. According to numerous customers writing on Apple’s forums, the company will swap your flawed handset for a new one, no questions asked.We are able to confirm what dozens of Apple cu... |
9 March 2013
07:43 GMT |
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Several forum threads have been actively discussing an issue with the cooling system in the latest breed of Retina MacBook Pros, with some users claiming to have received replacement laptops from Apple as the issue couldn’t be properly diagnosed.“Even when browsing the internet doing nothing intensive the... |
8 March 2013
14:13 GMT |
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Apple has released a Support document with instructions for customers looking to identify content with closed captioning on the iTunes Store. The company also shows customers how to switch the feature on. To find iTunes Store content that supports closed captioning on your computer, iDevice or Apple TV, Apple offers... |
20 February 2013
21:01 GMT |
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AirPort / Time Capsule owners experiencing an IPv6 Tunnel Error after installing firmware 7.6.3 in router/NAT mode should be glad to learn that Apple has finally posted an official fix / workaround.
Resolving the IPv6 Tunnel error after upgrading to firmware 7.6.3 in router/NAT mode seems to require a bit of patienc... |
20 February 2013
20:41 GMT |
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Apple has released an official statement regarding the issues with iOS 6.1 affecting recurring calendar events with Microsoft Exchange accounts resulting in abnormal network activity and battery drain. In a Support document posted online, Apple acknowledges a serious issue on devices running iOS 6.1: “Excess E... |
14 February 2013
05:53 GMT |
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Apple has updated a not-so-friendly Support document on its site which says that “Unauthorized modification of iOS can cause instability, security vulnerabilities, shortened battery life, and other issues.” In other words, don’t jailbreak!
“This article is about adverse issues experienced by ... |
6 February 2013
04:54 GMT |
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Apple has released an advisory for owners of Mac Pro, Mac mini, MacBook Air, and MacBook Pro computers experiencing connectivity issues with their Bluetooth-enabled peripherals.
The notice on Apple’s Support site reveals that Bluetooth-enabled keyboards and mice may fail to pair or connect consistently in the ... |
1 February 2013
18:41 GMT |
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After Softpedia reported that Apple had a temporary fix for the battery drain issues caused by iOS 6.0.2, some users tested the method on their respective devices and confirmed that it worked.
Not all of them, though. Admittedly, one of the first comments we received was negative. However, some users who followed th... |
21 January 2013
15:11 GMT |
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Apple informs in a Support document on its web site that Apple TV (2nd and 3rd generation) devices can access content from many third-party content providers. If you’re having issues, talk to them, says the Cupertino giant.KB article HT4799 explains that the content from these services is only routed through th... |
12 January 2013
16:11 GMT |
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Owners of the puck-sized Apple TV set-top box (mostly in the UK) are reporting missing video sections. One customer writing on Apple Support Communities says Apple is aware of the issue.
As customers continue to discuss the problem – which seems to have expanded to many parts of the world – one user who claims to ha... |
28 December 2012
07:31 GMT |
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Apple is confirming a bug on Macs shipped Late 2012 which involves the OS X menu bar not displaying upon boot. The Cupertino giant has a simple resolution for the problem, though a patch will still be necessary in the future.
On MacBook Pro (Retina, 13-inch, Late 2012), iMac (21.5-inch, Late 2012), and iMac (27-inch... |
8 December 2012
04:42 GMT |
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A Support document on Apple’s web site reveals that some Bluetooth-enabled car stereos and accessories may require a firmware update for control and playback with iDevices.Customers who are unable to control playback through Bluetooth, or don’t see song names, artist, and other information displayed on th... |
30 November 2012
15:59 GMT |
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Apple Support is listening carefully to what you have to say, even when you’re talking to the automated service. Apparently if you drop an F-bomb they’ll immediately transfer you to a real person at the end of the line.
“I was having some trouble with my (older) laptop and wanted to order a new key... |
21 November 2012
07:27 GMT |
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Security-wary Apple customers might require a password change one day, and there’s a quick way to do it following Apple’s own iForgot tutorial. Here it is.Users who can remember their Apple ID password, or simply want to change it, can employ the password retrieval web tool at My Apple ID (iforgot.apple.c... |
17 November 2012
16:41 GMT |
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In a knowledge-base article posted online this weekend, Apple informs photography fans that “Aperture may quit on launch after update to Aperture 3.4.2.” The company proposes a clean re-install as a fix, providing the necessary instructions to get the job done properly.Under Symptoms, Apple notes that &ld... |
10 November 2012
10:51 GMT |
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Those who are new to the Mac, or just getting acquainted to the latest additions in OS X, might want to check out Apple’s “Mac 101: Launchpad” Support document, as it describes the functionality of OS X’s application launcher in great detail.Apple says “Launchpad lets you see, organize, ... |
10 November 2012
09:33 GMT |
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Wi-Fi issues continue to plague iOS 6 customers upgrading to the latest incremental update from the Cupertino, California-based Apple Inc. whose iOS 6.0.1 update has seemingly failed to address said connectivity woes.
An Apple forum thread racking up roughly 40K views and 235 replies (at the time of writing) has bee... |
5 November 2012
03:48 GMT |
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Apple’s cloud services have lately been acting up pretty badly, and the same goes for the company’s software updater in the Mac App Store, which churns up error after error for customers attempting to update their Safari installations to the more secure Safari 6.0.2.
A rapidly-growing thread over at Appl... |
2 November 2012
10:12 GMT |
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Despite its diminutive form factor, Apple’s late-2012 Mac mini is packed to the rafters with ports. A knowledge base article on the company’s Support website details each one in part for those who plan to get the most out of their sleek new Mac.
Apple begins with a short note, stating that all ports and ... |
25 October 2012
18:31 GMT |
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In a support document released last year, Apple had determined that certain 1TB Seagate hard drives used in 21.5-inch and 27-inch iMacs could fail. Apple now says “these systems were sold between October 2009 and July 2011.”
Customers can now ask Apple or an Apple Authorized Service Provider (AASP) to re... |
16 October 2012
02:57 GMT |
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Apple has released an advisory concerning photos saved from Mail into iPhoto on OS X Mountain Lion acknowledging that some users may have experienced errors. As usual, the Mac maker describes the symptoms and offers a resolution.
Affecting Mail, OS X Mountain Lion, and iPhoto 11, an issue may arise where “Phot... |
10 October 2012
10:36 GMT |
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Visitors of Apple’s Support site are being greeted by a quick pop-up survey aimed at determining the level of satisfaction among customers, which product or service they’re inquiring about, and their purpose for visiting this area of Apple’s website.
“We are always trying to improve our Onlin... |
4 October 2012
14:21 GMT |
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Apple is warning owners of Retina display MacBook Pros that leaving covers or other material on the palm rest surface of the computer could damage the display when the lid gets closed.
Published yesterday to the Support section of Apple.com, knowledge base article TS4384 says that “Leaving palm rest covers or ... |
2 October 2012
07:41 GMT |
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An AppleCare Support representative is denying a potential issue with the iPhone 5’s camera telling a customer that the reported purple flare problem is actually normal behavior for the Apple handset. Responding via email to a customer named Matt, a certain Deborah Thompson with AppleCareSupport said, “O... |
2 October 2012
05:44 GMT |
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An updated FAQ document targeting users of the Final Cut Pro X video production suite is now available on Apple’s Support section with answers to all kinds of potential questions, including “How is Final Cut Pro X pronounced?” Apple also delves deep into creating optimized media for the software.App... |
3 June 2012
15:31 GMT |
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After acknowledging a security problem in OS X Lion 10.7.3, Apple has issued an advisory to document the implications of this recently-discovered flaw, as well as to offer instructions on how to patch the bug. FileVault encrypts files on a Macintosh computer. It ships with every Mac since the release of Mac OS X v10... |
10 May 2012
08:40 GMT |
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Aperture 3: Support resources is a new technical note on Apple’s Support site that’s about to get quite some attention from photography enthusiasts looking to get support, as well as to find answers to all their Aperture 3 questions. Apple begins by outlining for every buyer of the Aperture photography s... |
9 May 2012
16:21 GMT |
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An analysis of 2,379 customer complaints collected during 7,194 National Customer Service Survey interviews between January 2011 and March 2012 has revealed interesting facts about some companies’ support departments, including Apple’s. Vocalabs reveals that customers of Dell and Wells Fargo, for example... |
9 May 2012
14:01 GMT |
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Apple has updated a KB article relating to “iPod for Windows,” reiterating that iTunes for Windows won’t allow syncing of multiple iPods simultaneously. Apple explains that “while iTunes for Windows allows you to connect multiple iPod devices simultaneously to the same computer for charging, ... |
8 May 2012
16:31 GMT |
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Apple is revamping its well-known “One to One” customer service program, extending and / or decreasing the time allotted for some sessions, improving certain aspects about Personal Projects, and updating the web site dedicated to One to One training.Training sessions can currently be scheduled for one hou... |
7 May 2012
07:06 GMT |
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In a Support document published this week, Apple acknowledged the Flashback malware threat and promised to offer software that will keep users out of harm’s way. Customers running older versions of Mac OS X were advised to disable their Java plug-in as a temporary resolution. A KB article on Apple Support expl... |
11 April 2012
16:11 GMT |
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Customers looking to learn what they can do if they have an issue connecting their Apple TV to a wireless network now have a lengthy knowledge base article to review and see if they can fix the problem themselves, instead of taking the device back to Apple. The Cupertino giant indirectly acknowledges that Apple TV o... |
2 April 2012
14:11 GMT |
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A new batch of technical documents is available to Apple TV customers via the Support area of Apple’s website. The Mac maker has basically updated some old documents to reflect the particularities of the three different generations of Apple TVs. One of the basic Apple TV knowledge-based articles, HT4366 explai... |
27 March 2012
19:11 GMT |
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Apple is using the Support section of its website to acknowledge the existence of a bug in Aperture 3. The company fails to specify when it is going to patch the issue, but there’s a workaround for now.
Tech-note TS4237 had been viewed just 13 times at the time of this writing, but Apple feels there’s an... |
23 March 2012
06:59 GMT |
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Apple today announced that the certificate used to sign numerous updates for OS X Lion and Snow Leopard is set to expire tomorrow. The company plans to release modified versions of OS X Lion and Snow Leopard Server.
A support document posted online by the Mac makers today informs Server administrators that... |
22 March 2012
17:21 GMT |
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Apple has posted a slew of support materials online dedicated to the new, third-generation Apple TV. Customer are offered these knowledge base articles to learn how to make the best use of their new black box.
Two documents in particular focus on purchasing and viewing movies and TV shows. Customers are provided a s... |
19 March 2012
08:47 GMT |
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A significant chunk of Apple’s Support site is down today as the company’s technicians are upgrading some of the web-based tools offered through support.apple.com.Trying to access a knowledge base article through Apple’s Support site currently yields the following message from the Mac makers: &ldquo... |
12 February 2012
07:15 GMT |
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Apple has issued a redesigned Support site today, and while the changes may not seem major at first glance, many customers will be delighted with some of the new functions set in place by the backend developers in Cupertino, California. After leaving the Support / Downloads section unattended for over a month, this ... |
18 January 2012
17:01 GMT |
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