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Home > News > Tags > Apple Support
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Stories about: Apple Support |
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A significant chunk of Apple’s Support site is down today as the company’s technicians are upgrading some of the web-based tools offered through support.apple.com.Trying to access a knowledge base article through Apple’s Support site currently yields the following message from the Mac makers: &ldquo... |
12 February 2012
07:15 GMT |
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Apple has issued a redesigned Support site today, and while the changes may not seem major at first glance, many customers will be delighted with some of the new functions set in place by the backend developers in Cupertino, California. After leaving the Support / Downloads section unattended for over a month, this ... |
18 January 2012
17:01 GMT |
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Apple is reportedly refunding App Store customers who managed to snag GameStore, a 1 dollar app that wasn’t supposed to go live.In an email sent to App Store users, Apple’s iTunes Store Customer Support staff acknowledges: “You recently purchased the GameStore app. The app was made available for sal... |
5 January 2012
03:02 GMT |
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Apple has posted a Support document that allows customers to find out which content types are supported for iTunes in the Cloud by country, as well as the territories where iTunes Match can be accessed and used.
With iCloud, the music people purchase in iTunes appears automatically on all their devices. The service ... |
23 December 2011
13:11 GMT |
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In a new Support entry over at its web site, Apple is detailing a bit of a flaw with the iPad version of its awesome music making app, GarageBand. Apparently, there’s no promised fix, but there's a workaround.According to the technote, GarageBand fans using an Apogee Jam may have problems switching audio: ... |
15 November 2011
13:41 GMT |
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In a Support document talking about the "Automatically Illuminate Keyboard in Low Light" setting, Apple seems to admit there’s a problem with this function in Lion. The company doesn’t mention plans to address the problem, though.Knowledge-base article HT5031 is there primarily to help you learn “ho... |
10 November 2011
08:11 GMT |
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One of the many iPhone 4S owners out there claiming to experience severe battery drainage has made an entry on Apple’s official forums with the purpose of sharing his conversation with an Apple Care rep who allegedly concluded he had a hardware issue.Knowing he was one of the hundreds, if not thousands of users... |
2 November 2011
15:21 GMT |
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Apple has revised an old support document that looks at the array of display adapters for its computers outlining which ones go with what computers.The company headquartered in Cupertino, California acknowledges that there are several different display adapters for Apple computers that use a variety of co... |
26 October 2011
13:01 GMT |
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A software update update addressing an issue where MacBook Pro (15-inch Mid 2010) computers may intermittently freeze or stop displaying video is now available for download. Customers who are unable to fix their video issues via software update can take their Mac to Apple.Targeting OS X 10.7.2 users with 15-inch MacB... |
25 October 2011
02:32 GMT |
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Apple has some material about how you’re supposed to use AirPlay Mirroring with your iDevice and Apple TV outlining the system requirements, instructions to enable the function, and troubleshooting.Knowledge-base article TS4085 touches on the topic of AirPlay Mirroring and how you’re supposed to use it: &... |
21 October 2011
15:01 GMT |
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Users of Apple’s OS X Lion Server may want to check out a new Support document posted online by the Cupertino giant with the purpose of explaining push notification support in Lion Server.Apple informs that the Push Notification service in Lion Server supports sending Push Notifications not only to Mac OS X app... |
18 October 2011
13:01 GMT |
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The fruity company headquartered at 1 Infinite Loop, Cupertino, California is providing iPhone 4S customers with every bit of documentation they need to get started with their new phone, and even more so for customers roaming on Sprint’s airwaves.Early iPhone 4S adopters using Sprint’s services in the U.S... |
17 October 2011
05:58 GMT |
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Siri, the iPhone 4S personal assistant has been detailed in a large knowledge base article on Apple Support where Cupertino answers such questions as “What is Siri?”, and what Siri can do for you and how.According to the company formerly run by Steve Jobs, “Siri on iPhone 4S lets you use your voice ... |
17 October 2011
05:42 GMT |
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Apple has published a document that explains one of several potential reasons why you MacBook computer’s battery is draining faster than anticipated.The document addresses owners of either one of these systems: MacBook Pro (17-inch, Early 2011), MacBook Pro (15-inch, Early 2011), MacBook Pro (17-inch, Mid 2010)... |
11 October 2011
04:33 GMT |
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Customers who are still confused regarding the Macintosh models that can handle a Thunderbolt Display now have a handy support document from Apple that outlines the specific models made to work with the new hardware, plus some additional info on what software is required.Titled “Macs that can be used with the T... |
28 September 2011
06:11 GMT |
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Recently shipped to the masses as the first-ever Thunderbolt standalone computer display, Apple’s new 27-inch LED beauty has imposed quite a few requirements on early adopters, both on the software front, and hardware wise.The latest such example is a Support document describing the requirements for employing t... |
27 September 2011
07:11 GMT |
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There is now a resourceful place on Apple’s website where customers have all available options presented for transferring files from one Mac to another, complete with written instructions and imagery.
Apple addresses those who recently bought a new Mac (or those who simply want to get two Macs paired on sett... |
1 September 2011
09:11 GMT |
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A remote iOS device diagnostics tool is being readied for deployment to Apple’s help desk personnel with the purpose of assisting customers in troubleshooting various potential issues with their iOS devices.
According to France-based Hardmac, Apple has told staff that the tools that will facilitate a diagnosti... |
31 August 2011
11:41 GMT |
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The automated portion of Apple’s tech support calls has seen a slight loss in stamina recently, with more customers signaling low quality service, according to the latest survey from Vocal Laboratories Inc.
Vocalabs’ most recent report reveals that Apple continues to lead Dell and HP in customer servic... |
3 August 2011
05:21 GMT |
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A former Apple Genius and currently the author of a personal, Mac-centric blog, Thomas Brand asks “Should You Buy Applecare?”
Both noobs and savvy users will agree that it’s very important to consider a highly informed opinion before getting this ‘insurance policy’ for your Mac.
As... |
1 August 2011
05:18 GMT |
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Using the Support area of its website, Apple is informing customers that one OS X Lion feature - AirDrop - will be supported only on relatively new hardware.
“AirDrop is one of the great new features of Lion that provides a really easy way to share files between supported, Wi-Fi enabled Macs, without having... |
1 August 2011
04:28 GMT |
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In a knowledge base article posted on the Support section of its website, Apple reveals that OS X Lion includes a new feature called Recovery that includes all of the tools users need to reinstall Lion, repair their disk, and even restore from a Time Machine backup without requiring physical media. The latest Mac OS... |
21 July 2011
08:32 GMT |
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Apple appears to have leaked the OS X Lion release date to a customer inquiring about his eligibility of a free upgrade to the new OS.The person in question is the buyer of a refurbished Macintosh which, most likely runs Snow Leopard, Apple’s current OS.Wondering whether or not his purchase also falls under the... |
5 July 2011
07:51 GMT |
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With a new Thunderbolt cable now out the door and several existing Macs already supporting the I/O standard, Apple is outlining the methods through which customers can get the best performance.
First things first, Apple says in a Support document posted online this week.
According to the Cupertino tech giant, &... |
1 July 2011
11:31 GMT |
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According to Apple, Thunderbolt-enabled Macs can use the Intel-developed I/O technology while running Boot Camp with Windows 7. However, there are some particularities to be taken into account.
According to the Mac maker, there is a certain behavior of Thunderbolt when users employ such devices using Boot Camp and... |
29 June 2011
12:51 GMT |
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A handful of customers updating to Mac OS X 10.6.8 last week have reported issues with their Snow Leopard installation following the update process, with one user claiming to have received word from Apple Support that they’ve acknowledged an issue.
Apple launched Mac OS X 10.6.8 last week. The Snow Leopard s... |
27 June 2011
05:47 GMT |
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Following the introduction of a redesigned Apple user forum - Apple Support Communities - Apple has now changed the look and feel of the Support home page altogether.
Clearly better structured than before, Apple’s new Support site features all the main products sold by the company - Mac, iPod, iPhone, ... |
14 June 2011
09:08 GMT |
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Apple has posted a new technical document online informing early adopters of its iWork iOS apps that it is important to back up files created with Pages, Keynote and Numbers.The Cupertino tech giant tells iWork iOS users that files created in Pages, Keynote and Numbers are saved within the iWork app itself, on the de... |
3 June 2011
05:01 GMT |
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A bunch of troublesome White MacBooks shipped between October 2009 and April 2011 have prompted Cupertino, California-based Apple to grant owners a free replacement of their computer’s bottom case, which also includes a do-it-yourself kit.
The company states on its Support site that “Apple has determin... |
31 May 2011
02:48 GMT |
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In responding officially to the Mac Defender threat targeting users of its OS X operating system, Apple has posted the standard procedure for either avoiding the trap, or uninstalling the malware.
While not recommending any antivirus software, Apple promises to address the danger posed by Mac Defender via software u... |
25 May 2011
04:09 GMT |
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A May 24 Support document mentioning ‘Mac Defender’ is Apple’s confirmation that the company is taking the first steps towards ensuring Mac users do not get infected with the latest malware targeting OS X.
The Cupertino, California-based company acknowledges the existence of Mac Defender labeling i... |
25 May 2011
02:53 GMT |
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iOS device owners experiencing problems when attempting to sync with a Windows PC may find a resolution to their woes in a new Support document from Apple.
Apple acknowledges that some users syncing an iPhone, iPad, or iPod touch with a Windows computer may see one or more of the following alerts:
· "The... |
18 May 2011
12:21 GMT |
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Following the revamping of Apple’s Discussions board, a number of users reported difficulties in trying to make the service stop sending email notifications as a result of their activity on the forum.
Indeed, it can be a real pain finding the exact setting to cancel all your notifications, as there are two p... |
13 May 2011
05:17 GMT |
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Apple has finally made good on its promise to revamp the Discussions forums into a new Apple Support Communities site with ab overhauled interface and more user-centric features.In August last year, we reported that Cupertino had announced an upcoming upgrade of the Apple Discussions board.Set to be called "Apple Sup... |
18 April 2011
02:52 GMT |
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A document listing the requirements for having Microsoft’s Windows 7 installed on a portable Mac has been updated over at Apple’s Support section, with the Mac maker listing the necessary software and hardware elements to have the OS up and running on new generation MacBook Air and MacBook Pro computers.T... |
26 February 2011
11:41 GMT |
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Apple reportedly won’t look into reports of swollen MacBook batteries, if said battery hasn’t caused any damage to the computer or injured its user, according to a recently published report.
The owner of a rather old MacBook laptop claims his 1.5-year-old replacement battery was swelling.
He reporte... |
17 January 2011
05:15 GMT |
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Apple has quietly introduced a new service called “My Support Profile,” described by the Mac maker as a one-stop platform to access and manage the products a customer owns. Options include registering a product to see all details available on that model, tracking the repair and support activities, checkin... |
6 January 2011
06:38 GMT |
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Apple today released new updates for users of AirPort base stations and Time Capsules, addressing not only minor bugs, but also more serious security issues, all of which are detailed neatly in a support document over at Apple.com.Titled “About the security content of Time Capsule and AirPort Base Station (802.... |
17 December 2010
11:00 GMT |
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As revealed by Apple earlier this year, AirPrint-enabled applications can talk to a wireless printer that supports AirPrint, without the need to install a driver or configure the printer queue. Users simply tap print on their iOS device, select their printer, and print. However, in order for things to be this simple,... |
2 December 2010
10:11 GMT |
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Apple has posted a support document on its web site outlining the particularities posed by apps that were designed for its iPhone and iPod touch devices, but are still compatible with the company’s tablet computer.Apple explains for those who are new to the iOS platform that “iPad runs nearly all applicat... |
1 December 2010
11:00 GMT |
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Apple has indirectly confirmed plans to roll out the next iOS update for iPhone, iPod touch, and iPad users this week, via a Support document which acknowledges the repeating-alarms bug affecting iPhone owners worldwide.A technical note TS3542 on Apple’s web site entitled “iOS 4.1: Repeating alarms may tr... |
4 November 2010
12:01 GMT |
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Various reports point out to a newly-added web site called Express Lane, where Apple customers can troubleshoot almost any kind of issue they’re experiencing, by using a simple tool that narrows down their search for a fix.Express Lane is a ingeniously-crafted support site from Apple which aids customers in pin... |
14 September 2010
10:52 GMT |
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As always, Apple is imposing some rather rigid rules for adopters of its new products, with a new Apple TV, new rental plans, and a new version of iTunes out the door.Announced at the company’s September 1 event in San Francisco, California, the new Apple TV is presented quite attractively, with its makers noti... |
3 September 2010
05:24 GMT |
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By means of a recently published Support document, Apple quietly announced that Macs shipping with Mac OS X Server pre-installed no longer carry Boot Camp, a utility created by Apple to aid the installation of Microsoft’s Windows operating system on a Mac.Boot Camp is included with Apple’s Mac OS X v10.5 ... |
26 August 2010
10:14 GMT |
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Apple Discussions, the official Apple forum, is becoming Apple Support Communities, the company headquartered at 1 Infinite Loop, Cupertino, California announced. “Very soon a major change will be taking place here at Apple Discussions,” Apple states on the forum in question (screenshot left).“To he... |
16 August 2010
09:10 GMT |
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Apple has published / updated a knowledge base article on the Support area of its web site with useful information on how to properly clean Macintosh peripherals.“In addition to regular cleaning of your computer and input devices (keyboards, trackpads, and mice), you may find it necessary to disinfect them,&rdq... |
13 August 2010
10:27 GMT |
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Sensing that customers will need to fully understand how its new charger operates in order to make good use of the device, Apple has posted a knowledge base article on the Support area of its web site where it explains which types of batteries are supported, what the indicator lights mean, and offers tips for optimal... |
29 July 2010
10:39 GMT |
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Apple explains in a newly-updated Support document that an expired MobileMe account continues to be a valid Apple ID (AppleConnect login) for use with other Apple services, including iTunes Store purchases, iTunes Store authorization or deauthorization, Apple Store purchases iPhoto purchases, and Apple support pages.... |
26 July 2010
07:00 GMT |
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Apple has updated MobileMe services to add improvements for iOS 4 devices, new versions of iDisk, Gallery, Mail and Calendar apps, as well as improvements for Mac OS X 10.6.4, and the Find My iPhone function. MobileMe is a cloud-based service developed by Apple, allowing customers to stay in sync across all their dev... |
9 July 2010
03:21 GMT |
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It’s not only Microsoft that can’t keep internal documents safe, but Apple too, with the BGR reporting that it was able to obtain the exact procedures AppleCare staff must follow when dealing with iPhone 4 reception complaints.In accordance with the wording in Apple’s new rule-book for help-desk tec... |
30 June 2010
06:28 GMT |
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