Users reporting issues with patch released to block WannaCry

May 15, 2017 08:52 GMT  ·  By
This is the first update released by Microsoft for Windows XP after 3 years
2 photos
   This is the first update released by Microsoft for Windows XP after 3 years

Microsoft rolled out a surprising patch for Windows XP a couple of days ago in order to block the WannaCry ransomware on this unsupported version of the operating system, but it turns out that not everyone can install it.

Some of our readers have reported issues when installing Windows XP update KB4012598, with a dialog displaying an error reading “The version of Windows you have installed does not match the update you are trying to install.”

The patch was downloaded from Microsoft’s servers, and as you can see in the screenshot attached to the article, it’s the Windows XP version running on a Windows XP system.

Downloading the wrong patch?

Several users are complaining of the same problem in a discussion on Microsoft’s Community forums, with some claiming that it might all be caused by the embedded versus non-embedded versions of Windows XP. This means that you should pay close attention to the patch you are downloading, though some users say that the problem occurs with the correct version of the update for their systems.

“I have been trying to install recommended update KB4012598 on my Windows XP SP3 Pro but when I click run after download the message pops up indicating ‘Version of Windows does not match update you're trying to install’ or words to that effect. I checked the version by clicking ‘Run,’ ‘winver.exe’ or whatever, and it confirms that I have Windows XP SP3 installed,” one user explains.

On the other hand, we’ve also received reports from other readers who said that this patch installed fine for them, so it’s very clear that if there’s indeed a problem, it’s not a widespread one.

Once again, you can try downloading the patches using these links, but you should double-check that you’re downloading the correct one for your system: Windows Server 2003 SP2 x64Windows Server 2003 SP2 x86, Windows XP SP2 x64Windows XP SP3 x86Windows XP Embedded SP3 x86Windows 8 x86, and Windows 8 x64.

Photo Gallery (2 Images)

This is the first update released by Microsoft for Windows XP after 3 years
Error displayed when trying to install the patch on Windows XP
Open gallery