The update fails to install for some users

Aug 6, 2015 08:19 GMT  ·  By

Microsoft rolled out the first Windows 10 cumulative update a few hours ago, fixing a number of undisclosed bugs and issues in the operating system, but it turns out that this update fails to install on a number of PCs that get it via Windows Update.

A number of online reports coming from users who attempted to deploy KB3081424 reveal that it fails to install all of a sudden and then gets stuck in a continuous reboot loop.

Basically, when trying to install KB3081424, it fails at a certain percentage and triggers a computer reboot. Once the user logs back in the operating system, the update attempts to install once again with the same result, so the exact same behavior is experienced over and over again.

Microsoft is yet to acknowledge the issue, so it’s hard to tell right now if this is a widespread issue or not, but we’ve heard from some users that manually installing the update could help bypass the installation errors.

Here are the download links if you want to install the update manually:

KB3081424 x64 KB3081424 x32

Possible workaround

If installation of KB3081424 fails with an error reading “We couldn’t complete the updates, undoing the changes,” and then it prompts you to install it once again, here’s a possible workaround that has already done the job for a number of users.

Launch the registry editor by typing “regedit” in the Start menu and navigate to the following path:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

It turns out that some invalid registry entries residing at this location might be related to user accounts that no longer exist on your computer, so removing them should do the trick. If you’re unsure what to remove, create a registry backup and remove the items one by one to see if it makes any difference.

We’ve also contacted Microsoft for a word on this and will update the article, should we receive an answer.