Arc Touch mice not working properly after the update

Apr 14, 2017 08:45 GMT  ·  By

Microsoft has confirmed that the Windows 10 Creators Update is breaking down the Arc mouse on a number of computers, with users recommended to try out the built-in troubleshooter or wait for a fix.

Specifically, it appears that the Arc Touch Mouse Surface Edition and the Arc Touch Bluetooth Mouse are both suffering from dropping Bluetooth connections after installing the Windows 10 Creators Update, though the peripherals appear to be connected in the Settings screen.

Microsoft has confirmed in a statement that it’s aware of these problems and promised a fix, recommending users to switch to a different mouse if nothing works.

“We are aware that some Microsoft Arc Touch Mouse Surface Edition and Arc Touch Bluetooth Mouse users may experience Bluetooth connection and disconnection issues after upgrading to Windows 10 Creators Update. We are working to resolve these issues as quickly as possible,” Microsoft says.

“If these steps didn’t help, you can continue using the Creators Update with another mouse until the fix is released. If you must use an impacted mouse, we suggest going back to the Windows 10 Anniversary Update.”

No ETA for the patch

It goes without saying that downgrading or using a different mouse isn’t quite the most convenient solution, especially because Microsoft hasn’t provided an ETA for the fix, so it’s up to every user to decide what to do next.

New cumulative updates for Windows 10, which could also include fixes for these mouse problems, are expected next month on May 9, though the company could always ship a fix that can be manually deployed by affected users. We’ve reached out to the software giant to find out if there’s a target date for shipping the patch and we’ll update the article when more information is available.

In the meantime, if you have an Arc mouse, you'd better think twice before upgrading to the Windows 10 Creators Update because there’s a chance that it won’t work correctly.