14 DAY TRIAL // Samsung announced the permanent discontinuation of the Galaxy Note 7 production and sales approximately two days ago. Representatives from the Consumer Product Safety Commission (CPSC) have also made some statements during the past few days, and today, the commission has announced that the second recall is official.
The CPSC posted a statement on its website saying that the recall involves all Samsung Galaxy Note 7 smartphones and all color variants. The recall procedure applies to Note 7 units received as replacements during the previous recall that started on September 15. It also expands to all Note 7 smartphones with a green battery icon, regardless of date of purchase or IMEI.
“Samsung has received 96 reports of batteries in Note7 phones overheating in the U.S., including 23 new reports since the September 15 recall announcement. Samsung has received 13 reports of burns and 47 reports of property damage associated with Note7 phones.”
The recall applies to all Note 7 phones sold since August 2016
The CPSC advises consumers to immediately power down their original or replaced Note 7 smartphones and return them to the place of purchase. Consumers can receive a refund or free exchange for a new replacement phone, plus incentives. The statement mentions that all Note 7 phones sold through US carriers or retailers after August 2016 are included in the recall.
The callback procedure seems almost identical to the last, except for the fact that Samsung won’t be replacing the smartphones with other Note 7 units. Instead, Note 7 owners can exchange their units for other smartphones made by Samsung or other manufacturers, depending on the retailer.
For customers in the US, Samsung will be offering up to $100 in bill credit as the Refund and Exchange Program starts today. Those who exchanged their Note 7 for another Samsung smartphone during the first recall can receive up to $75 bill credit. Customers who opt for a full refund can get $25 bill credit.