14 DAY TRIAL // Samsung announced a voluntary recall of all Galaxy Note 7 smartphones, but many people had issues with how the company managed the whole operation, since the Consumer Product Safety Commission wasn’t involved. Now, Samsung has made an announcement that it is indeed working with the Commission.
Samsung has informed us that it’s collaborating with the United States Consumer Product Safety Commission (CPSC), after the South Korean company announced a recall of all Galaxy Note 7 units, following reports of batteries catching fire.
What's more, Samsung has also stated that the engagement includes working with the CPSC on a voluntary plan to expedite the US recall of the Galaxy Note 7. Samsung also advises all Galaxy Note 7 owners to power down their devices and return them to the point of purchase. Customers will get a replacement when the engagement with the CPSC completes. In the meantime, they can return the Note 7 for another device.
Samsung and the CPSC will make an official statement soon
The CPSC has also issued a statement regarding the ongoing process, saying that the Commission and Samsung are working to announce an official recall of the devices. The CPSC also wishes to determine whether a replacement Galaxy Note 7 is an acceptable solution for the matter.
The issue has gotten quite serious, with the Federal Aviation Administration issuing a warning yesterday, urging all passengers who own Galaxy Note 7 devices to power down their phones and not charge them while on an airplane. The FAA couldn’t officially ban the Galaxy Note 7 from planes, as an official recall wasn’t made through the CPSC. The fact that the CPSC is now engaged would give the FAA grounds to ban the phone from being taken aboard airplanes.
Samsung has issued a response to the statement made the FAA, announcing that it will expedite new shipments of the Galaxy Note 7 starting this week in the US. In the meantime, passengers from Canada, India, and Japan have been officially advised against the in-flight use of their Galaxy Note 7 handsets.