14 DAY TRIAL // Microsoft has recently announced a bunch of changes to its OneDrive cloud service, as it decided not only to discontinue the unlimited space option but also to decrease free storage to just 5 GB.
The company says that it discovered that many of the Office 365 users who benefited from unlimited storage actually uploaded movies and DVR recordings, whereas the service was supposed to be used for backups and documents.
It's no surprise that this decision angered users, especially because the amount of free storage is expected to drop from 15 GB to just 5 GB. The changes, however, were planned to come into effect in early 2016.
Unlimited storage no longer available
And yet, there are users out there who claim that Microsoft has already discontinued the unlimited storage option for Office 365 customers. It has all been made silently and without any notification, they claim.
BI links to some complaints posted on Microsoft's very own Community forums, where a number of users claim that although they qualified for the unlimited storage, the option has never been offered.
"I'm subscribed to Office 365 Personal (annual subscription with auto-renewal) and I have now used 950GB out of my 1TB OneDrive storage - and still, my OneDrive storage doesn't increase to 10TB. The one and only reason why I subscribed to Office 365 was the 'unlimited storage' feature. This was so important to me that I have double-checked several times with Microsoft's Answer Desk colleagues who all confirmed and promised that my OneDrive would automatically extend to 10TB as soon as I'd reach 90% of my storage. Now that I have a few GBs left, I'm stuck with 1TB," one impacted user writes.
Many explain that after contacting Microsoft by phone to discuss the issue, they were redirected to the online forums, where no answer has been provided.
We've also reached out to Microsoft to ask for more information on why the unlimited storage option is not available for some Office 365 customers, and we'll update the post should we receive an answer.