Customers believe they should get more information

Apr 2, 2016 11:35 GMT  ·  By

The Oculus Rift is the first high-end virtual reality headset that's officially available to customers, and some of those who have placed a pre-order have been getting access to their device this week, with more set to receive their VR package soon.

Some fans have been complaining that they are not given enough information on when their own package will ship, and they have called out Palmer Luckey, the creator of the new platform, for his lack of response to their complaints.

On Reddit the executive states, "I am not going to wax poetic about this since I have done so in the past, but bottom-line: I won't give in-depth updates on any situation without knowing it is solid, true, and finalized. Until I can do so, the best I can do is remind people that I will get them information as quickly as I can."

He went on to say that more information about the shipping schedule for the Oculus Rift will be coming soon and that he wants to make sure that he has all the details before he talks to the fan base.

Luckey also defended his interactions with the community that emerged around the VR platform, explaining that he will continue to interact with the Reddit users and that it wants to make sure that all those who own a device can express their opinion on it.

Vive and PlayStation VR are both also coming this year

The Oculus Rift, which was initially funded via a big Kickstarter effort and has since then been purchased by Facebook, is the first of the high-end virtual reality devices that has reached the market, but gamers will soon have more alternatives.

The Vive, created by HTC and Valve, is coming during April for those who have placed a pre-order, and both the PC-centric devices will become available to more potential customers over time.

The big weakness of the two devices is that they do not have any major hits in their launch line-ups, which might mean that their sales will dip once the enthusiasts pick one up.

Sony is planning to launch the PlayStation VR headset in October, sold for 399 dollars or Euro for those who already own a PlayStation Camera and do not want to use a Move controller.

The company claims that more than 100 developers are working on video games or other experiences associated with the virtual reality solution.