14 DAY TRIAL // Cumulative updates are very helpful for Windows 10 users because they bring their computers fully up to date, but every once in a while, there are some causing more harm than good. And KB3163018, the most recent cumulative update for Windows 10, seems to be doing just that.
As we reported yesterday, there were already isolated reports about KB3163018 failing to install and causing various problems on a number of Windows 10 PCs, and now more users seem to confirm that this update is indeed leading to different issues.
Most often, the update fails to install, and the computer starts “undoing changes,” and this is the most frequent error message that users are getting not only when trying to deploy this update but any of the previous cumulative update that caused similar problems.
“Undoing changes”
“Windows latest cumulative update KB3163018 keeps failing to install. The other 2 updates for June installed fine. However, the last cumulative updates for Windows that successfully installed was in March; so, now it makes April, May and June failing to install,” one user explains on Microsoft’s Community forums.
“Then I get the restart message (which I then restart) and the install always says 7% and then it says something to the effect of ‘Windows could not complete the update and undoing the changes.’”
There are users, however, complaining about bigger issues experienced after installing this update. It appears that KB3163018 breaks down Cisco CCX/finesse web pages in Internet Explorer and Edge, while everything works correctly in Google Chrome. Uninstalling the update seems to restore full functionality in the two browsers.
For the moment, Microsoft is yet to acknowledge these issues, and the chances are that the update will continue to be available for download via Windows Update, as it’s not very clear how widespread all these problems actually are. On the other hand, Microsoft’s engineers are out there providing workarounds, so it remains to be seen if all issues can be successfully repaired.