14 DAY TRIAL // Microsoft is making the refunding policy a lot less troublesome with a new option that will allow users of Windows 10 and Xbox to get their money back without involving any company employee.
In other words, you will soon be able to log into your account and request a refund for an application or game all by yourself and the money should be then transferred to your account in about 24 hours with no other steps required.
“You’ve spoken, we’ve listened! In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly refund digital products like games and apps through account.microsoft.com. When a game or app leaves you wanting more, we’re here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product,” Microsoft explains in an announcement for insiders.
Few steps to get a refund
Microsoft is trying to make this process as smooth as possible, so starting with a future update, users will only be required to log into their Microsoft accounts, launch the Payment & Billing section, open the Order History and simply click the Request a refund option for a specific app or game.
There are some conditions before you can request a self-service digital refund, and one of them is to ask to get your money back within two weeks of purchase and only if you have less than 2 hours of usage.
Furthermore, you must know that DLC and season passes are not included in this new system, and only certain apps and games qualify for self-service refunds, with Microsoft most likely planning to allow developers to decide should they want to offer this option.
Self-service digital refunds are not available just yet on Windows 10 and Xbox One and Microsoft says that it’s currently testing it before rolling it out to users, so it shouldn’t take too long before it gets the green light for everyone.