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Microsoft Swears It’s Thoroughly Testing Windows 10 Updates Internally

The firm still has its own internal testers despite layoffs

Sep 14, 2016 10:14 GMT  ·  By
Microsoft says it still pays a good amount of attention to internal updates
   Microsoft says it still pays a good amount of attention to internal updates

If you’ve been in the Microsoft ecosystem long enough, you probably know that the firm had and still has, but at a substantially reduced scale, a problem with updates, as many of these releases end up causing more harm than good on a number of PCs.

Living proof is the Windows 10 Anniversary Update (and obviously, Windows 10 cumulative updates) which is still causing issues for some users, including bugs that hide partitions and data stored on them.

Updates tested both internally and externally

There have been complaints that Microsoft no longer has its own internal testers because of the reorganization started after the takeover of Nokia’s Devices and Services unit, which saw thousands of people being laid off. But according to a statement released to ZDNet, Microsoft denies all of these and says it still has internal testers whose role is to determine issues with updates before they are released.

“Ensuring our customers have a positive experience with our products and services is incredibly important to us and we take the quality and reliability of our software seriously. When we deliver updates to more than 350 million devices, those builds have gone through extensive internal and external testing,” the statement reads.

“The vast majority of our customers have a high-quality, positive experience with our updates and our goal is an issue-free experience for everyone. For those who don't, we want to hear from them so we can fix any issues as quickly as possible. We encourage our customers to contact Customer Support.”

While this is certainly a good thing for feature updates, Microsoft is trying to improve Windows 10 cumulative update testing too and is looking at Windows insiders in this regard.

In the last couple of months, Microsoft shipped some cumulative updates to Windows insiders before the public launch, but this still hasn’t stopped these updates from causing issues on a number of PCs. The same is happening this month with KB3189866, but hopefully, things will improve even more substantially in the coming updates.