14 DAY TRIAL // Microsoft and Apple refreshed their 2-in-1 device lineup this spring with new Surface and iPad Pro models, respectively, but it turns out neither company managed to offer buyers flawless performance.
Posts online, either on reddit or the support forums belonging to the two companies, reveal that display issues are hitting a substantial number of their devices, with all signs pointing to hardware problems, rather than to bugs that can be fixed with a software update.
Surface Pro backlight bleeding issue
Microsoft’s own Surface Pro appears to come with faulty displays that suffer from what’s being described as a backlight bleeding, which is more visible at the bottom edge of the screen. The issue can be easily noticeable when using the device in portrait mode with a document running in full screen because otherwise it’s covered by the taskbar.
Users have already posted on reddit and Microsoft’s Community forums to complain about the issue, and some said they replaced several units already, but all of them suffered from the same bug.
“I stopped in both the Columbus, OH and Buffalo, NY stores on a road trip a couple days following the launch of the surface pros. Every display unit had problem. It's really pretty sad,” one user says, suggesting that this might be an issue affecting many more devices that initially believed.
What’s more concerning is that Surface Pro buyers first reported the problem on July 8 and since then, the Community forums discussion reached 5 pages, but with no official comment from Microsoft.
iPad Pro display issue
At the same time, there are Apple customers who complain that the display of new iPad Pros has a blue tint on the right side in portrait mode, while others claim the tint is becoming yellowish.
At first glance, this is again a hardware issue, and discussions in this reddit thread reveal that exchanging an iPad Pro suffering from this problem is indeed possible at an Apple Store, though new units also seem to be affected too.
In this case, the bug was reported nearly 30 days ago, but Apple has remained completely tight-lipped on anything related to a possible display defect on its device.
The good thing is that exchanging units suffering from this bug with a new one seems to be going smoothly, and we recommend readers to do the same, especially because no information from the parent companies is available.
