14 DAY TRIAL // The March 14 Patch Tuesday has proved to be quite a fiasco for some users whose PCs were broken down due to a botched update, so in most of the cases, these users turned to the reset option to restore systems.
Many of them, however, have discovered that the resetting option no longer works as it should when the “Remove everything” setting is enabled, leaving them with very few alternatives to repair their computers.
In a post today, Microsoft confirms that there’s indeed a bug affecting PCs running Windows 10 Anniversary Update, explaining that it’s all caused by the Get Office app.
This means that in case the “Reset this PC” feature fails when the “Remove everything” option is enabled, the Get Office app is the one to blame, as Microsoft says that version 17.7909.7600 or later introduces a bug that for some reason breaks down the whole thing.
Why not removing Get Office app completely?
Even though the Get Office app is pretty useless and most Windows 10 adopters would remove it anyway, Microsoft says that it’s aware that during resets, the operating system displays a warning that some files couldn’t be removed, even though the process completes successfully.
Some factory settings configured by the PC manufacturers are not restored correctly, though, and performing another reset makes absolutely no difference, with the process eventually failing.
The company is yet to provide a workaround, and this suggests that removing the Get Office app completely does not bring things back to normal. “We are currently working on this issue and will update this thread when a fix is released,” is the only thing that Microsoft said after confirming the issue.
What’s important to know is that the resetting feature should work correctly when the remove everything option is not enabled, so you can skip this step if you really need to restore your Windows system. Additionally, the bug only impacts Windows 10 Anniversary Update and all the other Windows versions should be safe.