iPhone Rejects 100%-Compatible Accessory - Mophie Juice Pack Air

Same here. I am having the same problem. I did not go the ebay bcos I wanted something compatible and certified by Apple. It does not work. The error message pops up every 3 secs making the iphone unusable. Really bad.Mine is going back to Apple store today

I had the same problem.
I plugged in the charger into the Juice Pack.
Pushed and held the button at the top of the iPhone.
Slide power off slider.
Waited.
Pushed on...Problem appears to be resolved.

I'd love to try this, but the button on the top of my iPhone is broken :-(

I have experienced not only this, but have also found that the Mophie is really only good for 1 50% recharge (if I put the iphone into airplane mode) or about 40% recharge if I keep using the iphone. It works great, other than these two issues. I just see this as a protective case that give a little extra umph to get through the day. Also, if you are going to use the cases power to add some life to the phone, use it all at once, because using it for small charges between plugging the iphone in gives even less overfall charging power to the iphone

I returned my Juice Pack Air for my iPhone 3GS 2 times!!! I have had 5 Apple salemen, and 1 Genius look into this. The first time I called Mophie on July 30th, 2009, Customer Service said that I, "had a defective unit", to return it to the store and get another one. So I did. Exactly the same thing happened. I returned the 2nd one. Exactly the same thing happened again. I called Mophie back and got their technical expert on the phone. He said that the Mophie Juice Pack Air was designed witht eh specs for a 2G unit. That the voltage of the 3G is "NOT" the same as the 3G. That Apple was not willing to release the specs in advance of Mophie's production run, so Mophie assumed it would be the same. I asked why doesn't Mophie have an App with Apple? Answer: "We are a hardware company, not a software company". We have no plans on having an App. Obviously, 100% of the buyers of the Juice Pack Air for 3G iPhone should return their units fast. I am unimpressed with Mophie. It has been 10 days and Mophie STILL has not issued a fix for this. I'll bet it's because they cannot fix it.

I just got the Mophie, juice pack air for the 3gs, so far mine has been working just fine.
Although I am Having a problem with the Iphone itself now... It will not charge to 100%, it charges to 96 or 97 and then the PLUG icon comes up!

I have to unplug it and plug it in again to get to 100%, the thing is brand new..

I can agree with this user. I too am having problems with the mophie device. Was great the first and second time I used it but noticed last night that my iPhone was running low. So, while it was in the fully charged and unused state, I switched the little button and.....nothing. Not a thing happened. Removed the iPhone and pressed the little battery check button and no lights lit up. I thought this strange as it had been on charge overnight. Plugged it inti the charger and 3 lights lit up with the fourth blinking. Unplugged it again and 4 lights were steady. I have just tried it again now, both mophie pack and iPhone fully charged and nothing is happening again. Not even charge status lights. Another unhappy customer given the price of the thing.

I ordered a mophie juice pack 3G, and it was defective, it would shut down in about an hour of charging the iphone. To get it started again, I had to plug it to a charger for a few seconds to reset the juice pack.

I got the replacement pretty fast, but the replacement had the same issue.

The serial number was almost the same, and it was brand new so I guess they have run into a bad batch....waiting for technical support to call me back...

My juice pack was awesome with the 3G! Got the new 3GS and I dropped it two weeks later out of my pocket! It landed on the top power button and shattered my screen! THE JUICE PACK IS NOT A PROTECTIVE CASE!!! It makes your phone twice as heavy! Got the screen replaced and started having "imcompatabile" charging issues!!! 1 month later I notice the glue that holds the digitizer to th glass melted out into the screen about a 1/4 inch! The juice pack made my iPhone hot to the touch everyday that whole month and then my phone shut down! The juice pack fried my phone! I sent it off $200 to fix!!! MOPHIE SUCKS BUYER BE WARNED!

I have been having problems with the mophie but usually when plugged into a usb charger...This is recent as it seemed to work well before with 3gs.

I am returning my third Juice-Pk air in less than a month. This time for a refund. The first one would not charge the iphone and the unit. The second one had the charging port break in two days, and the one I am returning now is the worst of all.

I can change the juic-pak, thats it! It will not sync with my computer-It is a macintosh. IT charges the Juice-Pak, but the juice pak does not charge the phone. What I have now is a powered case that can not power anything. Technical support has blamed the cords, me, and everything else. I like the idea, but the case and pak are going back..

I give up!

I have had the same problem. I think this co put out a product that they were not ready for. Dont sell products as iPhone compatible when they are not. It appears too many people are having this problems. Any inside infor from a Mophie employee? They need to recall these and give ones which do work!

I also have had major issues and found mophie customer service is terrible. It seems the whole company is run via voice mail

I bought my Juice pack air in July 2009 and have not had any issues with and IPhone 3Gs. I use it daily and mostly with the switch to on. I just started keeping the switch to off(red) as I now have an IPhone dock I can use at work hence saving my Juice Pack Air for back up charging. Seems to work fine and have not had any above mentioned issues yet. Have not experienced any heat or reboot issues, but I just had my case crack at a join point above the "silent switch" on the top piece. Just started the warranty process with Mophie and will see how it goes.

I am working on my second Mophie Juice Pack. The first one I received worked for about 2 weeks and then promptly quit working. In order to get the pack to charge my 3G, I had to plug in the Mophie and then it would immediately register that it indeed had a charge. I tried to charge my iPhone and it would work for about 10 minutes and then quit working again. I purchased the same product for my friend on the same invoice and hers started giving her the exact same trouble about the same time. After contacting Mophie Support, I was told to return both items for an exchange. I received the new Juice Packs and was excited to try them and today is the first day they were placed in service. Mine failed within the first 5 hours - same problem as the first one I had. My friend's is still holding on. This is very disheartening as we both need the extra juice to make it through the day with our iPhone charge because we rely on our iPhones heavily due to our line of business. I am waiting a few more days to see how her Juice Pack fares before I contact Customer Support once more. This time I'm going to ask for a refund instead of a replacement.

I just received the Mophie Juice Pack Air for Christmas. I have an iPhone 3GS. The iPhone won't even recognize the MJP. It doesn't charge the iphone via USB and it won't charge the iPhone from the MJP battery.

I am very disappointed.

I'm having a similar problem. I had a Mophie Juice Pack for the 3g iPhone which worked great. Unfortunately I dropped and it and it broke. After I got my 3GS iPhone, I bought another juice pack. Even the pack was fully charged, after about 10 minutes it would stop charging my iPhone and even the indicator lights on the back were dead. I'd plug it back into its USB power cable, and it would come back again and start charging, but once disconnected, it would still last about 10 minutes and then go dead again. I took it back and had it replaced. Same problem occured again immediately with the replacement.

I also have the Mophie Air, which does not experience the same problem and works well, it just doesn't extend the batterly life as much as the juice pack.

I'm thinking of returning my mophie juice pack air...my signal has been degraded since I bought this. I soon as I remove the juice pak, my signal returns to full stregnth. The electronics in the battery interfere with the internal antenna. Thank god for 30 refund policies!

BEST ACCESSORY FOR IPHONE PERIOD! I got mine in new York city Best buy mobile about a month ago. When I got home I read the manual and it stated that it is fully charged right out the box. I was curious and checked the indicator lights and it had a half charge. Makes sense batteries lose their charge over time, so I charged it to max before using. Next I charged my phone to full capacity 100% and what I have been doing and LISTEN UP PPL . Use the morphie battery first, then it will automatically use the iPhone battery after. Why?either way ur gonna use it all up. Trust me this works perfect. You will know you are using the morphie battery if you look at your battery indicator at 100% and it has he wall plug symbol showing. After the morphie has used up all it's battery, again the plug symbol will disappear. I've only had to use both batteries twice and strategiCally I've decided using the morphie battery first is what is going to save my iPhone battery from using up it's 400plus cycles so quickly. I've been doing this religiously and reccomendedthe same to 7 of my friends and to date no problems from us. Bittomline charge the morphie first and don't ever allow it to charge your battery use it first and let your battery take over automatically once it dies. That simple now let's see who's gonna be next on here whining because they messed up and try to justify ithe morphie not working because we live in a perfect world .to address the 97% charge issue reboot your damn phone. Use common sense people. Think outside the box and stop following the crowd

You pretty much said everything exactly as I would have said it.

I too had the same "issues", then I realized it was crazy to drop the internal battery to zero, then expect the Mophie to power the Phone, AND charge it to 100%.

As soon as I started doing exactly what you do, guess what? I now have what I estimate to be around 70% - 80% more power than just iPhone on it's own!

Another thing that will save the iphone battery its self is turning this light down, before I got the mophie juice pack I would turn my light down all day.I leave the house at 6:30 am and dont come bck between 7 and 8 pm and my percentage would be on 40..try it =)

Similar problem. When I use the Juice Pack and (eventually) both it and the iPhone are out of juice, my charger doesn't seem to be able to handle the load. My iPhone will quickly (sometimes every few seconds) flash between charging and not charging. Several times I didn't notice, and it seemed to then reject all chargers (even if I pulled the iPhone from the Juice Pack and used a Apple charger and cable.

Had to hard reset to get it to charge again.

I also get a warming when the Juice Pack is exhausted - saying "iPhone cannot be charged by this device." That's when the trouble begins.

It's like the charger is not putting out enough power to charge both.

I have exactly the same problem!
It has been working great for 3 weeks, but now will not charge my iPhone 3G.

Why does this happen?

My iphone 3Gs too, shows that non-compatibility message when the juice pack air battery is almost drained even though the iphone battery has more than 20% of charge left. The juice pack air battery fully charged, only lasts 3 hours tops, during very little use of the iphone. I’m scared the juice pack air might damage my iphone battery, so I’m gonna trash it!

Looks like I've experienced two different problems. One problem effecting the original Mophie Juice Pack for 3G/3GS and the problem effecting the newer Juice Pack Air for 3G/3GS.

Last year I got the newer Juice Pack Air only to discover that it apparently can not "power" my iPhone 3G like a normal charger during constant use. It was frustrating to run my baseball radio streaming app and find that the iPhone internal battery was draining faster than the Juice Pack Air could keep providing constant power. Under constant load by a streaming app causes both batteries to drain simultaneously. Then you are left to try to recharge your depleted iPhone with what little power is left on the Juice Pack Air. The Juice Pack Air also had the annoying problem off intermittently charging and then disconnecting from the iPhone as if you were manually attaching and disconnecting it to hear the iPhone power connect sound effect. The Juice Pack Air on/off switch is useless because what good was it run my streaming app with the switch off, deplete the iPhone battery, and the turn the switch back on and not be able to stream while I wait for the Juice Pack Air to fully recharge the iPhone. Remember, the Juice Pack Air CAN NOT "power" the iPhone to stream audio AND recharge the internal iPhone battery at the same time. I returned it in frustration.

I just purchased the mophie as I listen to streaming and pods all night in order to sleep.
I have encountered the following issues:

1) Phone get hot hot!
2) Streaming is interrupted and reception has deteriorated
3) The charging doesn't last long and the phone charge isn't holding as long
4) need to reboot sometimes

Something is not right with this device and it seems to me that Apple need to advocate for a recall before people's devices are damaged.

I sure hope the computer store where I purchased will return without problems.

Hi. I have bought a new juice pack air. All I have had are problems with it. It says it's fully charged yet when I come yo use it, it dies after 20 mins! Also causes problems with the phone reception and crashes at least 5 times a day. Without the case works all day no crashes. Shame as it defeats the object of a battery if it does not work.

Martin.

great news, Iam not alone, I bought two batteries last month, and never..never. never!!!! it´s work
I lost my money...sorry for me

I loved my Mophie when I first bought it a Christmas time, 5 months ago. Two months ago the charging port stopped working. I e-mailed the company, they responded quickly and sent a new one within the week. Unfortunately, it's only weeks later and the port isn't working again.

Quite a disappointment. Any suggestions for alternatives that work well?

I agree the juice air pack is not perfect, but most of your complaints ignore the most important function of this device. As a "smart battery" it discharges completely before tapping the internal iphone battery. As the sacrificial lamb for your phone, it could potentially triple or quadruple the usable internal battery life of your phone. I have TWO juice packs and never let my internal battery charge drop below 97%. Since my phone never cycles, the internal battery might last forever! Most complaints seem to occur when the internal iphone battery drops below "XX %". What are you thinking? Don't cycle your precious irreplaceable internal battery at all and let the replaceable juice pack take the charging fatigue. Even if you need two juice packs to last a full day, better than wearing out the precious iphone battery.

I have found that the mophie left on doesn't increase the battery life at all! It stays at 100 for a couple of hours and then starts on the internal battery and it gets through this faster! If you leave the mophie on (as it suggests in the manual) then it gives you the "this device is not suitable for the iphone" crap. The reason not to use the mophie battery first is because the extra hours it gives you are at least guaranteed top up (my phone charges fine from it if the charge is low). Try each method yourselves perhaps its the batch or the lead or my phone... but that's the way it is with mine.

I just bought a mophie juice air pack so that I could use my iPhone 3G as a golf GPS through my golflogix app. IT HAS NOT WORKED FOR EVEN ONE SECOND!!!! My iPhone doesn't charge and the mophie won't turn on when my phone is in the mophie (Yes, I turned it on from stand-by). I WILL BE RETURNING TOMORROW!!! What a waste of time!!

My mophie will charge my 3G but intermittently wont charge even if 75% battery life on phone. I have never been able to sync it to my Mac with the latest iTunes and 10.6 operating system. I've already replaced a screen on my phone because the case is flush with the glass and when dropped adds extra weight on the screen to crack. I do not recommend this to anyone.

This case is terrific. I first had some trouble with my iPhone not charging fully and freezing up then read on a web site I needed to do a hard reset every few days, then the battery problem was resolved. I leave my mophie battery charger to on all the time so it is used up before the iPhone battery is used. I also keep the screen covered by a screen protector out of fear the phone could break if I dropped it. Well, I have dropped it several times and to date it is still all in one piece and works wonderfully. My first charger didn't work at all, but the 2nd has been excellent. For people to blame this excellent battery charger case seems unfair, it would be more productive to take a good look at the operator before trashing the product.

I have had my mophie juice for my 3G for 7 months and had no problems till now the juice pack got to hot and melted the phone

I bought one in spite of the comments, figuring they've improved the product since it's inception. I didn't buy one at the beginning because it was so bulky, but the newer streamlined model gives my 3G a weight I like better. Attaching external batteries to watch movies was a pain to hold, and now I can hold it like I would normally.

Read the manual carefully first. You have to charge it to full while it is NOT attached to the iPhone, and that took several hours. Also charge the battery on the iPhone or have it docked while you wait for the Mophie to fully charge.

Once I did that, I slid the phone into the Mophie and I have not had any problems. I have followed the instructions on the manual and keep it on standby. But, I've also tried keeping it on and don't have any of the issues you all are having.

The iPhone itself gets warm when in constant use; I assume it's from the backlight. I don't notice it get any hotter with the Mophie attached and I watch movies and videos all the time. Either I got lucky or some of you didn't follow the instructions.

Several hours, you say... How many hours did it take you exactly to do that?

I have the exact same problem...went back to AT

has anyone found the mophie also slows down the iphone 3gs system? when i took it off, my iphone got quicker. with it on, it slows down.

Mophie worked great as advertised for one week. Now when trying to charge depleted 3g battery it causes the I phone to freak out, vibrating like crazy even with vibrate off. Does not charge any longer as well.

Happened with my 3GS. When it got beloew 20% one time it told me, "charging with this device is not compatible," or something. Worked fine with my old 3G.

My name is Nick and I recently started working for mophie. I am posting on my own behalf and my thoughts do not necessarily reflect the thoughts and views of mophie.

With that said, there are a lot of interesting thoughts raised in this thread, but since I get to play with and test out their products, I haven't experienced any of these issues. Also, we have sold literally millions of juice packs and the feedback we've received (apart from threads like this) is overwhelmingly positive, so I can say that there is a very slim chance you will experience a problem with a juice pack.

Part of my job is documenting this sort of feedback so we can improve each generation of juice pack, so I can honestly say that the company does really care about these concerns and works to improve from any suggestions or complaints we hear from our customers. Also, I don't work in customer service, but the value of our customers is drilled into our heads every day, and this company is completely wrapped around customer service. I know that not every customer will be 100% satisfied but we will definitely take care of any customer who has an issue.

after extended use (5-6 mos) with none of the issues I'm hearing about here my JP is having a hard time. The usb port is loose and I have to place the phone face down with the cord resting on a rolled match book to get it to charge. I have been good to the unit and there has been no incident. I really like this product but would really like to think it could last more than 6 months. I have been searching and reading but I can not find any info on a fix. I have however seen several threads about the same complaint. I no longer have any documentation on the purchase so I figure I own this issue but does anyone know how this can be repaired?

Thanks,

One person had this problem? I have 2 people just in my family that gets the same error message..and it keeps popping up giving a error 'tune' that drives us crazy. What is the 'fix' for this? I bought these at the Apple store to go with my iphone 3GS..Now I have to 'make an appointment' to see someone about it.

I recently purchased the Mophie Juice Pack Air a week ago and the first day that I recieved it I charged it. I then used it on my Iphone 3Gs, and it worked for the 15mins or so that i tried it. The following day I figured "ok no sweat, i will use my juice pack" of course.....this being said i wanted to top off my phone a bit because i was at 86%. The moment i turned my mophie pack on I got an error "Charging is not supported with this accessory"...... now before anyone goes and rants about this saying that I did something wrong or that I in some way am not using it properly....shut it. I have a 3g also and i plugged my 3g into the mophie and it works fine. It has no problems at all what so ever. What I find very odd is that for some reason if my phone is completely off and the juice pack as well.....i can plug the pack into the phone and for some reason it turns the phone on. So Mophie, on a serious note....what in the world is up with your products? I have to say you get an "F". It seems like the saying here in the forums does not apply well to you. IF AT FIRST YOU DON'T SUCCEED TRY, TRY AGAIN....IN YOUR CASE ITS FAIL AND FAIL AGAIN...not pleased, just a consumer seriously bummed just like 95% of people that posted on the forum.

I agree with Romeo... The product sucks... I wish that there was a way to get my money back... It should advertise that it works for 3G

I'm just having the same problem, it's under warranty for a year, so hopefully they will do the right thing.

Yes I just bought one, and it when I turn it on my phone says "Charging not allowed with this device!" I am not happy about it!

Charging on Bose system or when in use my iPHONE 3gs pop up says accessory not compatible with this device and stops charging. You have to turn off and on until it charges again. Is there a program or correction I can get to change process?

I'm having the same issue. I've had the Mphie about 3 months and the phone started displaying a message that the it was no longer compatible when I try to charge with the Mophie. So far I've no response from Mophie after sending 2 email to the tech support/

My iPhone 4 uses this case. It charges to exactly 53% (strangely) before claiming the case is not supported. Mophie needs to fix this!

Mine has the same prob and it's for the 4. You think they'd fix it by now!

Has anyone noticed a weaker bluetooth signal with the mophie case on the iPhone 4???

I was having problems with the juice pack charging my 3GS and I figured out if you go to settings>general>network and turn off 3G it works fine now.

I have a Mophie for iPhone 4. Two weeks after it was out of the box an charged, it completely rejected my iPhone and all others. At the moment, I'm considering taking it back to the store for replacement or sending it to Mophie. Honestly, the case is a 'POS'.

I kinda have a problem with my mophie juice pack air too
When i turn on to charge my iphone 3gs 32gig 5.0 fw and (jailbroke)
After about 3-5 mins my signal /wifi drop and shut off then
It will stop charging -start charging then stop charging then i get a error msg
That the mophie is not a compatable device and charging will not work
So i have to shut the juice pack off and on again then same then happens
Every other time i charge ... And i just got this juice pack yesterday so sad to say not happy i have pics but not sure how to upload them

Yes my phone did just turn off and would turn on for several hours i thought it was cuz i had it in the car with me and. It got too hot even tho tht mever bothered it before

I'm having the exact same problem. It actually worked perfectly for the first month, now nothing. The 4 circles light up so it shows as being fully charged, but when I switch to Juice battery, it doesn't recharge the iPhone battery anymore. I couldn't find any troubleshooting info on the mophie site. Just not sure if it's a problem with the Juice or if my phone is being finicky or what, but very frustrating.