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- iPhone 5 connectivity standards
Apple may not say a whole lot about the iPhone 5’s connectivity issues, but customers have confirmed that the handset is plagued by WiFi problems, and the company still hasn’t been able to patch said flaw six months later.Discussions
regarding the iPhone 5 WiFi issues have been ongoing on Apple Support Communities ever since the introduction of the handset in September, and although Cupertino has rolled out several software updates since, customers continue to report the problems.
There are several so-called solutions available, including one involving switching your router
from WPA/WPA2 over to WEP.
However, no one has been able to confirm whether or not the problem is software-bound, or hardware-related (or a combination of both).
In case there’s still a chance Apple can address this flaw with a patch, iOS 6.1.3 should deliver it. Unfortunately, there’s no release date set for the software, and Apple is still testing it
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|Comment #1 by: Apple Enthusiast on 12 Mar 2013, 08:57 UTC|| reply to this comment|
Totally agree 4S wifi works without issue. iPhone 5 in the same network constantly drops signal and manual reconnect required. Very frustrating.
|Comment #1.1 by: Jawad on 10 Jun 2013, 09:12 GMT|
agree 4/4S wifi works without issue. iPhone 5 in the same network constantly drops signal...very week signal...
|Comment #2 by: Justin h. on 16 Mar 2013, 18:06 UTC|| reply to this comment|
If apple can't get it's * straight with such a simple problem how is it supposed to face its competition who is constantly coming up with better phones, I do not this that loyal customers can stay much loyal with poor products
|Comment #3 by: Steve B on 16 Mar 2013, 21:51 UTC|| reply to this comment|
My overall experience with this iphone5 is very dissapointed.
I think my 4 was better.
Processing is slow and sometimes non existant as well as the wifi issue. I think im making the jump to Android... This phone is a huge let down.
|Comment #3.1 by: Former MAC Fan on 07 Apr 2013, 01:41 GMT|
I totally agree! I'm on my 3rd iPhone 5... Never had any issues with iPhone 1 thru 4s... I've had each one... Very disappointed... What is the best Android model out there?
|Comment #3.2 by: MJ-12 on 19 May 2013, 18:19 GMT|
The problem with the apple iphone 5 is the updated os version 220.127.116.11.
A beta was never released on this system, they just freaking released it without testing it first.
How stupid can they get, the apple iphone 5 is dead in the water until they fix this bug in the operating system update. who knows how long it will take them to fix this, or if they will even try.
best bet is to try and go back to the apple iphone 4 without the new os version.
The droid is, well from a different planet, If your an apple iphone user, you won't like the droid.
It's being bragged about all over the place, but even the customer service reps from all the carriers who used the droid, all changed them out.
|Comment #4 by: Bubba on 21 Mar 2013, 16:38 UTC|| reply to this comment|
oh, I am so on board with this article. My IT group thinks I'm crazy, but I'm not! Seems to connect to some - but not all - wifi routers. Really hoping Apple can fix this 'cause I love the phone otherwise. Just haven't been able to back up to the cloud since I bought the thing!!
|Comment #5 by: Steve on 22 Mar 2013, 02:28 UTC|| reply to this comment|
I have a Linksys EA4500. My iPhone 5 keeps dropping the connection. Our two iPhone 4s and 3 iPod touches work perfectly. Apple genius said my iPhone 5 had a bad wifi card. The replacement is just as bad.
I've been a customer since the iPhone 3. No more! I'm done with Apple.
|Comment #6 by: Shaven on 22 Mar 2013, 16:56 UTC|| reply to this comment|
I phone 5 Watching youtube videos is terible. Will keep buffering. If i switch wiifi off and use me 4g i get no problems. This is wrong from apple
|Comment #7 by: cc in Portland on 22 Mar 2013, 17:14 UTC|| reply to this comment|
I have installed 6.1.3 and still seeing the crappy wifi on the 5. Ipad, Iphone 4 are fine in the same locations. Signal will vary from 1 to 3 bars without any change in location, WiFi completely disconnects, the wifi network ID disappears, the icon just cycles between spinning and searching. Then it magically reappears and reconnects, or it has switched to LTE, meaning I can't access my local resources like Sonos system. Apple has really screwed this one up and I am not happy.
|Comment #8 by: Pamommy on 22 Mar 2013, 21:05 UTC|| reply to this comment|
My iPhone 5 always has to be rebooted to connect. ;( both hard and soft reset
|Comment #8.1 by: Penny on 23 Mar 2013, 11:41 GMT|
my iphone 5 wifi connectivity is disgusting. it goes off every now and then. it is so frustrating. is there a way i can return it and switch over to samsung. i bought it from vodafone, which also deals with samsung.
|Comment #9 by: 5 sucks. on 23 Mar 2013, 10:05 UTC|| reply to this comment|
iphone 5 is beyond a joke now iv had it since its out and have had the wifi issue getting more and more * off when i have to turn the wi-fi on and off because the internet's stopped but still connected to wi-fi.. regret upgrading from my 4 :(
|Comment #10 by: MJ on 23 Mar 2013, 13:14 UTC|| reply to this comment|
Having issues with Wi-Fi connect, apple for the first time was blaming VZ aka Big Red. The apple tech must of come from the treo or storm ll support area.
|Comment #11 by: Kdawg on 24 Mar 2013, 22:48 UTC|| reply to this comment|
I have been waiting for these probs to resolve. I think I will keep my 4s for now
|Comment #11.1 by: Mr. Endoplasmic Reticulum on 08 Jul 2013, 00:45 GMT|
Yes. Don't make my mistake. Writing this on 7/7/2013 and still having WiFi problems w/ my iPhone 5. I'm getting a new router this week to see if that will help. Unfortunately I can't return it for a completely different kind of phone - just a replacement iPhone 5, which I think will be pointless.
|Comment #12 by: Kalili on 25 Mar 2013, 04:39 UTC|| reply to this comment|
The 6.1.3 update made the wifi issues even worse. Now even when it remains connected longer than 5 min (rare) it never loads anything. Now even iMessages will not function if wifi is turned on.
|Comment #12.1 by: Chaud on 12 Apr 2013, 03:20 GMT|
I'm having the same exact issue!!!
|Comment #12.2 by: Jenna on 03 Jun 2013, 23:03 GMT|
Did you get it fixed? Mined doing this now!!
|Comment #13 by: Nate on 26 Mar 2013, 00:37 UTC|| reply to this comment|
My iPhone 5's range is very limited compared to that of my iPhone 4S. The iPhone 5 frequently disconnects from my wifi network, or claims to be connected to the network even when it can't load any content. When I try to reconnect, even a few feet away from the router, the phone fails to connect, giving me the message "unable to join." Going to airplane mode or restarting the phone do not solve the problem. Most times the phone disconnects, I have to reboot the router or wait a very long wait to reconnect. There is no cell service at my house, so my iPhone 5 is often completely offline. I have an iPhone 4S that has at least double the range of the iPhone 5 and none of the reconnection problems. The iPhone 4S side-by-side to the iPhone 5 on the same network easily connects and loads content faster than the iPhone 5. Many rooms in my house that have two or three wifi bars using the 4S have too poor a signal for the iPhone 5 to even see the network. If the iPhone 5 sees the network, it is continually "unable to join," or shows signal yet cannot load content.
I've also had a fairly poor Bluetooth experience with the iPhone 5, which only intermittently automatically connects– I often have to manually connect Bluetooth devices set to automatically connect, an issue I never had with the iPhone 4S.
I'm really curious why Apple would downgrade the wifi antenna on its new phone. It is the only device in the house to have such problems. Three iPhone 4Ss, an iPhone 3GS, an iPad 2, a Third Generation iPad, and an iPad Mini all connect fine. The iPhone 3GS has a relatively limited wifi range, having a somewhat spotty and slow connection in the farthest rooms of my house, but it still beats the iPhone 5 which might have about two thirds the range of the iPhone 3GS and half the range of the iPhone 4S. The iPhone 3GS is capable of reconnecting when it loses signal, whereas the iPhone 5 requires a router reboot.
|Comment #14 by: KL on 26 Mar 2013, 18:05 UTC|| reply to this comment|
The only problem I have with my phone is when I answer a call the caller can't hear me(the phone is not on mute as the service tech suggested) and I can't hear them. HUGE ISSUE. I can call them back immediately and the connection is fine. Trying to get this reseolved has been a headache to say the least.
|Comment #15 by: Douglas on 27 Mar 2013, 14:47 UTC|| reply to this comment|
I just update my iOS to 6.1.3 and I still cant connect my iPhone 5 to my router wifi. We have an iPone 4S and an old iPhone 3GS and both work perfectly with the same router. You bet I am * off. The old phone work on a new router and the new iPhone 5 can't even connect on the same router.
I might as well have stayed with my old iPhone. The fix better be coming sooner than later, as I was a loyal customer for years, but this just might make me switch companies.
|Comment #16 by: Sam on 29 Mar 2013, 16:42 UTC|| reply to this comment|
I got same wifi issue and keep my ios updated but no luck. Iphone 5 is totally failrd with apple's standards, unbelievable!
|Comment #17 by: PeterJFlan on 31 Mar 2013, 13:54 UTC|| reply to this comment|
I have this problem, it is not with all routers, but seems to be mainly netgear routers. It was working after I upgraded the firmware on the netgear router but was a bit flaky i.e. it would disconnect for a period then reconnect, but it did work. When I upgraded to 6.1.3 it killed it dead, does not connect at all anymore. Very, Very poor from Apple! WIFI is one of the key's to any smart phones operation you think that they would get this fixed ASAP! Maybe this is an opportunity for there competitors to steel a march!
|Comment #18 by: gsp on 02 Apr 2013, 02:05 UTC|| reply to this comment|
completely agree my iPhone 5 has very poor wifi unless you have a very very strong signal. my iphone 4s was way better. very much regret selling my 4s
|Comment #19 by: Sally on 02 Apr 2013, 08:53 UTC|| reply to this comment|
I've downloaded iOS6.1.3 and still have wifi issues with my Iphone5.
|Comment #19.1 by: JL on 03 Apr 2013, 13:59 GMT|
Same goes with my iPhone 5 even with 6.1.3. Tried to enable Personal Hotspot to share my LTE throughput to other wifi devices (other apple devices and PCs)... problem still persist, it can't be discovered.
|Comment #20 by: Aaagainer on 05 Apr 2013, 19:30 UTC|| reply to this comment|
If you can turn off 802.11n protocol on your wireless router, the problem is resolved! I have a TRENDnet 631-BRP v1.0R. I re-configured it this morning to turn off 802.11n and now my iphone5 with 6.1.3 is finally working properly as well as no longer disrupting my overall internet connectivity for other devices on the network.
|Comment #20.1 by: Cayebrat on 09 Apr 2013, 17:23 GMT|
The problem is, what happens when you're not on your own router so cannot change settings? I just spent a few days in another country, with friends who had the iphone 4 and the Samsung G3 and they connected to all hotel wifi just fine. In one hotel I had to stand in the hallway to get range and in the other I never could connect. I agree, 6.1.3 has not helped at all.
Am open to any solution that applies to the phone itself and does not depend on access to routers I can't control.
|Comment #21 by: Shane on 09 Apr 2013, 17:32 UTC|| reply to this comment|
I'm going to throw this piece of * away ( iPhone 5 ) and buy a much cheaper and BETTER Samsung....
|Comment #22 by: Coast John on 12 Apr 2013, 00:20 UTC|| reply to this comment|
My iPhone 5 started stoping out of wifi 4 months after I got it. Last week Apple store gave me a new phone. Problem still there. They said it might be the software. Now I have go back and see what happens
|Comment #23 by: Burning Data on 16 Apr 2013, 18:00 UTC|| reply to this comment|
My iPhone 5 has many issues , number 1 is it burns up data if I don't turn everything off often . This is my third iPhone and I never had a data overage until I got the 5 . Another issue is the battery dies quick unless I turn off a bunch of background things , I never had this problem with the 4 . Also I don't know if I'm sensitive but I feel something when I have the phone close to my head and when I hold it in my hand
|Comment #23.1 by: Merv on 14 May 2013, 19:45 GMT|
Has apple ever reimbursed for data overage?
|Comment #24 by: Silverfox on 18 Apr 2013, 05:56 UTC|| reply to this comment|
I have a new 5 and since day 1 it refuses to hold my 'n' router signal.
It is very disappointing for a model of this pedigree.
If it not that it's a work supplied phone I would be back to the store to change it for another brand.
Simon - Lincolnshire
|Comment #25 by: amatrine on 22 Apr 2013, 05:51 UTC|| reply to this comment|
I am having the same issue. Verizon and apple deny there is a problem , when clearly there is . I am on my second phone. No go. Does not connect to wifi, calls drop, bad call quality. If you backup to icould, then put in on your phone, the music will not play. Had to reload my entire music library. This phone is a lemon, I am past my 14 day return. I miss my iphone 4. Also eats data, and battery drain. I just want to throw it up against the wall. Apple needs to put a fix on this phone and stop ignoring it. If this is not fixed, this will sadly be my last iphone.
|Comment #26 by: mab1376 on 29 Apr 2013, 21:13 UTC|| reply to this comment|
I get insanely slow WiFi download speeds through the apple store (apps and music). Also recently I've noticed some album art disappear as well as some apps (instagram and capital one 360 both disappeared).
|Comment #27 by: Soledad on 04 May 2013, 14:16 UTC|| reply to this comment|
Very frustrated, paid a lot of money for the phone but it does not work as the way it is supposed to be. Wifi doesn't work well.
|Comment #28 by: Hello on 07 May 2013, 03:18 UTC|| reply to this comment|
My wifi is working only near the wireless router. And i updated my iphone 5 to 6.1.4 and it sucks also the battery life is very poor. What should i do
|Comment #29 by: Love gadgets on 20 May 2013, 08:43 UTC|| reply to this comment|
I had an IPhone 5 since its release, sadly I left it on a flight arriving at Banbkok, the wifi on that phone was excellent. However, I ordered a new 5 from Apple, within 24 hours I'd complained to apple that not only did I need to be within 4 metres of my modem (previously about 20) but the phone needed to be within 1 metre of my Bluetooth speakers which nullifies the point of them. Apple were good about it, sent me a new phone within 24 hours before taking my other phone back. The problem still exists for both wifi and Bluetooth. What do I do next? I'll be surprised if Apple switch phones so easily again. If it worked fine on my first 5, copied all software from old phone to new, can it be anything but hardware?
|Comment #30 by: Vamj on 21 May 2013, 00:51 UTC|| reply to this comment|
My son just upgraded to the I5 and he's having the same issues; tried the network reset, manually typed in router, etc and nothing. My next upgrade will not be the iPhone! Until people say we've had enough and switch to a different phone apple will care less about this issue!
|Comment #31 by: risskiss on 26 May 2013, 12:52 UTC|| reply to this comment|
if apple cant fix it they better plan on giving me a 4s...for free. with $100 rebate back considering the iphone 5 costs 200 and the 4s was 99.99
|Comment #32 by: kme63 on 12 Jun 2013, 02:03 UTC|| reply to this comment|
Can't wait to get a different phone. Tried every remedy for not connecting to wi-fi at home and out, no luck. this is wrong and I'm done with Iphone
|Comment #33 by: sistasista on 22 Jun 2013, 03:39 UTC|| reply to this comment|
iam very angry or should i saw * i bought the phone today and from the jump i had problems with the * phone
|Comment #34 by: King on 22 Jun 2013, 21:45 UTC|| reply to this comment|
Oh I thought I had a problem with my phone turns out all iPhone 5 have crappy wifi signal..
I hate my iPhone 5 screen still too small got my eye on s4 think its the perfect size screen. Hate the stupid apple mentality one size fits all..
|Comment #35 by: wstewarta on 23 Jun 2013, 23:59 UTC|| reply to this comment|
I had to remove the security on my home wifi to get the iphone5 to use it. Sad day for Apple. Their failure to admit the problem and addres it makes it much worse. This is a PR disaster for Apple. This reminds me of their Mapping disaster.
|Comment #36 by: VirnaLisa on 11 Jul 2013, 14:46 UTC|| reply to this comment|
I hate my iPhone 5 and so does my mom and husband. Horrible wifi connections and phone coverage. We previously had the iPhone 4 and NEVER had any issues. Since upgrading to the iPhone 5, I've had to upgrade my data plan too.
|Comment #37 by: miami on 16 Jul 2013, 15:55 UTC|| reply to this comment|
Yep. Our i-phone 5 has been a disaster, stay away if you havn't already bought one. Keeps dropping the wifi signal every 5 minutes. Apple wants to say its a router problem, but we never had a problem with our iPhone 4's, and still have no problem with any other wireless devices in the house, only with the i-Phone 5. Got new iPhone, upgraded router firmware, bought new router, problem continues. Do not buy.
|Comment #38 by: Stevo on 19 Jul 2013, 16:28 UTC|| reply to this comment|
All the networks must love it because you hammer your data allowance without realising and get hit with a whopping bill
|Comment #39 by: Mrfreckles on 20 Jul 2013, 10:58 UTC|| reply to this comment|
My iPhone 5 is working perfectly. Never had any issues with it, I've also got a iPod touch and iPad. Never had any problems :). Wifi does disconnect in the iPhones sleep like its supposed to. I purchased mine form my local O2 store. The only thing I have a problem with, on the back I've got a few white dots. So I had to buy a case
|Comment #40 by: Wifi loser on 29 Jul 2013, 07:32 UTC|| reply to this comment|
Just got myself a new iphone5 and am quite thrilled with it. But this business of constantly having to reconnect manually with my home wifi is wearing me out.
|Comment #41 by: Cdave on 29 Jul 2013, 16:18 UTC|| reply to this comment|
I got the iphone 5 and it was cool at first, but used up a lot of data in a hurry. I did notice it losing wifi and thought it was temporary since I was far from my router. Started to look into it more when I noticed I was able to watch videos on my old ipad while my iphone 5 could not even connect to wifi. I took it to apple and it showed 3 full bars of wifi, which is what I should get in the store, however the technician then noticed it flickered went to 2 bars back to 3, and so they swapped it out. I took it home and it did work better than the old one, but I was not happy for long as it would intermittently drop wifi or at times recognized my wifi 2 bars but would be unable to join network, and have to try again until it finally connected after 3-4 tries. Nothing I did with the settings on the phone itself helped. It works okay when close to my router, but loses when I move away. All other wifi devices in the house have no problems. I did a test with iphone 5 and another phone side by side to watch a 9 minute Youtube video. The other phone was playing the video, but the iphone 5 was still buffering 1 minute into the video. There was no pauses in the other phone, but the iphone 5 paused a couple of times while buffering. The video on the other phone finished playing almost 5 minutes ahead of the iphone 5. It is frustrating, I think I'll try to return it for a different phone I think it is still within the 30 days in CA. Not sure if the issue would be fixed with the next iphone.
|Comment #42 by: Luvjulian on 13 Aug 2013, 14:07 UTC|| reply to this comment|
I think Apple should let everyone have the option to downgrade to the 4S until they come out with the 5S or the 6. Its basically the same anyway. I recently upgraded from the 3GS (I know, hush up. lol) Customers who opted to downgrade to the 4S from the 5, should get the next iPhone that comes out for half the price. It's very frustrating. Either that or give us free data usage until then. People depend on wifi to save on their data plan and its getting used up because Apple can't fix a wifi issue. NOT FAIR!. Wifi is used for location services too and what if someone loses their phone and can't use the find my phone features and other app alike. They cannot find their phone! I'm telling you, they really dropped the ball on this one. A little advice to the Apple company: Stop rushing trying to put out phones as fast a possible and focus on the basic quality of your product. Wifi? You guys are suppose to be the technological geniuses and you missed that? Tighten up.
|Comment #43 by: Papabrand on 22 Aug 2013, 04:45 UTC|| reply to this comment|
Problem should be fixed now the iPhone is not cheap but he service is
|Comment #44 by: ScarTizzu on 05 Sep 2013, 04:34 UTC|| reply to this comment|
Alright got this shiz figured out with internet speed issue in a call. The problem is totally too many radio transmission at one time. When doing speed test on the iPhone 5 I noticed when in a call Internet speeds were low I had this same problem on iPhone 4 well when not in a call speeds were blazing fast? So I did some tests and noticed that In a call and Bluetooth disconnected or off I had fast Internet again hmmm seems like the use of wifi Bluetooth and the carrier radio stomp on each other and it totally affect your wifi speeds. Wonder if apple could just write In the os programming that anytime someone uses a wifi based app or browser too reduce voltage too the Bluetooth after all if your on your browser your going to be very close too your device. I don't have an issue with disconnects but I know people that are having that issue and also the same speed issue in a call. Any thoughts?
|Comment #45 by: Jakesta on 20 Sep 2013, 22:58 UTC|| reply to this comment|
iPhone ISO 7 is so cheap and very nasty too use it's looks like a cheap nasty phone now all the apps looked perfect on ISO 6 they should bring it back
|Comment #46 by: Barb on 04 Nov 2013, 00:50 UTC|| reply to this comment|
I don't want to be a tech geek, I just want iphone 5, ios 7, to work. After repeated wifi drops and problems with wifi connection I am longing for my old, old, Blackberry. Google the problem, all the techno people post a solution, none of which solve the problem. I think it is fun for them to go into deep technology. Not fun for me. Apple should solve the problem. No more iphone purchase for me. I don't enjoy the tech ins and outs- I paid for product as advertised but it is not as advertised. End of my rant.
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