iPhone 4 Antenna Issues Will Not be Fixed by Software Update, AppleCare Rep Claims

In a manner that some have described as shady, Apple has recently admitted an issue that affects owners of an iPhone 4. The company has received bad press over a faulty antenna design that reportedly leads to bad reception and dropped calls, although the phone’s makers only claim there’s a problem with how many signal bars are displayed on screen.

Apple is doing everything in its power to avoid getting more bad PR over the alleged reception issues surrounding its new smartphone. Yet, with the passing of each day, more reports seem to indicate there is a design flaw indeed. Tipping the scales in Apple’s favor are so-called antenna experts weighing in on the matter, saying Apple’s statement regarding the iPhone 4 outcry is correct. However, what else can turn things around for Apple this time around, with an AppleCare representative telling Gizmodo that Apple’s promised software update will not fix reception issues?

After contacting AppleCare three times, Gizmodo was able to inform that the update will only change the way the phone displays signal strength, while the existing reception issue will remain unaddressed. Here’s the chunck of information the tech-site reportedly obtained from Apple:

• There is an antenna interference problem when you hold the iPhone 4 in a certain way
• One solution is to hold the phone differently, avoiding to touch the left bottom corner of the phone
• The other other solution is to buy a case or one of Apple's $30 bumpers
• The incoming software update will not fix this antenna problem, only change the way the phone displays the available signal, making it more accurate.

Softpedia note
It goes without saying that Apple’s response to the iPhone 4 antenna issues is beginning to look more and more like a big fat lie. Just yesterday, Softpedia reported that a company buying five iPhone 4 units also confirmed the reception issue with Apple. It remains to be seen whether the software update tasked with addressing the signal bar display issues will incorporate a fix that will boost the signal strength itself.