AppleCare reps tell customers they are aware of the problem, Apple Discussions forum reveals

Jul 23, 2010 12:19 GMT  ·  By

There are now literally thousands of reports from iPhone and iPod touch owners claiming iOS 4 has been nothing but trouble since they installed the new software. The latter group, for example is plagued by battery drainage. iPhone owners, especially those using version 2.0 of the handset - iPhone 3G - are saying their device is performing very slow, after installing iOS 4.

In an Apple Discussions thread entitled "Slow iPhone 3G after iOS 4," poster tutin reports: “My 3G has been killed entirely by iOS4. Literally it takes 10 seconds to load up SMS, 10 seconds to launch the calendar, keyboard typing lags, mail application is slow, internet browser is almost unusable, I'm even UNABLE to hit the stop loading button quite often ! In two words - it's truly horrible. I'm installing now 4.01 and will see what gives.” A report by TUAW seems to confirm these issues, even with the recent iOS 4.0.1 software update from Apple.

Thomas W, another Apple forum user, writes: “I also experienced a substantial speed bump by disabling Spotlight. Before disabling it, I would get crashes while launching apps, slow load times and occasional freezes. I noticed that it was not necessarily in low memory situations, so I think Spotlight might be the heart of the problem here.”

“After disabling Spotlight I tried some of the apps, that are usually problematic and launched a lot of apps. I noticed that Safari likes to stay running in the background (probably frozen using the new iOS 4 technique), so be mindful of that in terms of performance vs free memory,” he adds. “But so far disabling Spotlight has given me approximately iOS 3.1.3 performance again,” Thomas claims.

Poster VorianAgathon is likely having the same problems, since he went ahead and contacted AppleCare to find out what was going on. According to his post, “Apple is aware of the matter. I was contacted by Apple Care a few days ago regarding the slowness of iOS 4 on my iPhone 3G (they wanted my crash logs etc.) and that their engineers are actively looking into the problem. Hopefully this points to some kind of fix heading our way,” he writes.

How’s your iPhone 3G handling iOS 4.0?