14 DAY TRIAL // Samsung decided to recall approximately 2.5 million Galaxy Note 7 units, and it seems that owners won't have to wait that long before they can get a replacement. The South Korean company has announced a replacement program, and it has disclosed the date on which new phones will arrive, but only for a few countries.
Samsung Australia has announced that replacement Galaxy Note 7 phones will arrive on September 21 and that the company will resume sales of the Note 7 in early October in Australia. Presumably, sales will restart next month all over the world.
“Our number one priority is the safety of our customers, which is why we’ve worked hard to provide new replacement Note7 devices as quickly as possible. We appreciate our customers’ continued support as we start to deliver this new stock to operators and retailers around the country from September 21,” says Richard Fink, Vice President IT & Mobile, Samsung Electronics Australia.
The replacement stock will arrive in the UK and Germany on September 19
Australians can get a courtesy device until the arrival of the replacement Galaxy Note 7 stock or get a refund. Those who have chosen to get a new Note 7 will be contacted by the original place of purchase from September 21 in order to coordinate the delivery. The company advises owners of Note 7 smartphones to back up data, delete personal information, power down the device and return it.
Samsung UK and Germany have also announced that replacements will arrive on September 19, a few days earlier than in Australia. Owners of Note 7 devices are advised to return their devices to the point of purchase in order to avoid any incidents with batteries catching fire while charging.
Galaxy Note 7 units from the replacement stock can be identified with marks on the packaging, like a small black square on the white barcode label and a white sticker with the letter “S” in blue. Samsung Australia will set up an online database for customers to check their IMEI number and see if the phone belongs to the initial or replacement stock.