VoIPTalk asks customers to reset their VoIP/SIP passwords

Sep 13, 2016 14:55 GMT  ·  By

VoIPTalk, a London-based VoIP telephony provider, has started emailing customers of a potential data breach that might have occurred after the company detected an attempt to access its servers.

At the time of writing, VoIPTalk is still investigating the cyber-attack, but the company decided to notify customers and ask them to reset passwords as a precautionary measure.

"Our security and fraud monitoring systems picked up suspicious activity involving external online attempts to exploit vulnerabilities in our infrastructure to obtain customer data," VoIPTalk wrote in an email sent to users, also attached at the bottom of this article.

The company said it's still investigating the incident, but a server compromise doesn't seem to have taken place, at least based on current information.

Regardless, the company is working on the presumption that attackers managed to steal the customer's VoIP/SIP passwords for VoIPTalk devices.

As such, it is now asking customers to reset their VoIPTalk password, in their VoIPTalk account and their VoIP telephony devices.

The VoIP provider also announced it would be implementing new security measures in the upcoming days.

VoIPTalk staff have said they'll be limiting calls only to common international destinations, and banning the rest via its blacklist feature.

Users that still need to call these countries can do so by first going to their account and deactivating the blacklist feature.

VoIPTalk Notification