14 DAY TRIAL // Samsung’s Galaxy Note 7 discontinuation was one of the biggest product safety failures in tech history, but the actual cause of the Note 7 demise is still unknown. According to a new report, Samsung will release the results of its investigation on January 23.
In exactly one week from now, Samsung will make the results of its extensive investigation public, or at least that’s what a source told Reuters. Earlier this month, company officials did say that the results would be known by the end of January, while the new report states that Samsung will make them public one day before announcing its detailed fourth-quarter earnings results.
The anonymous source also said that the battery was the main reason for Galaxy Note 7 phones catching fire. The company has managed to replicate the fire during its investigation and concluded that the battery must have been the main culprit.
No hardware design and software issues were found
Tests conducted by Samsung on Galaxy Note 7 phones haven’t shown any flaws in hardware design or software. Some previously thought that the symmetrical design or the high processing power on the Note 7 might have contributed to the phone catching fire, but the new report refutes that. Other analysts think that maybe Samsung didn’t provide enough space for the battery in Note 7 phones.
In any case, we will know for sure on January 23, when the company will also announce new measures that it has taken in order to avoid such problems from happening again. Samsung has said that it contracted third-party labs to help with the investigation.
The South Korean company must reassure customers that it has identified and solved the issue, in order to regain some lost consumer trust before launching its upcoming flagship, the Galaxy S8, sometime in April. Galaxy S smartphones usually arrive earlier in the year, but with this model Samsung wanted to extend quality assurance tests to make sure that the phone works properly.