14 DAY TRIAL // Apple fanboys, you’re not going to like this article. A reddit user whose identity could not be confirmed for reasons that you’ll understand in a few lines explained today how Apple deals with bug reports hitting iOS, iPhone, and all of its products, while also providing those experiencing problems with iOS 11 with a simple workaround.
First of all, it’s important to note from the very beginning that /u/ManiacFoSho isn’t an Apple employee, but an Apple Consultants Network, which means that although he’s not part of the company, he’s deeply involved in its activity and working closely with many Apple engineers. So as he writes, “I’m more at liberty to say things without getting fired.”
Bugs? What bugs?
We’ve known for a while that a number of Apple products have been plagued by bugs and in most of the cases, the company hasn’t actually acknowledged them and remained completely tight-lipped on everything.
Updates never seem to be a priority for Apple, not even when critical vulnerabilities are discovered, and ignoring complaints always seems to be the only way to go. But that’s something that Apple does with everyone, not just with end users, the reddit user explains.
“First of all, when an Apple employee says ‘I haven't heard of this problem,’ take it with a grain of salt (more like a salt lick). The only time I've ever had Apple acknowledge a problem exists is through their bug reporter when they ask for more info, or one time when I got a chance to speak to a senior engineer on behalf of a Fortune 500 company, and even then it was ‘we are always working to improve our products.’ This is Apple-ese for ‘Yep, this thing is totally broken, and will be for the foreseeable future’ (we were discussing issues with the Finder and SMB NAS).”
How to fix iOS 11
iOS 11, in particular, has been one of the most criticized releases of iOS, with every single update doing things even worse than they were already, and causing terrible battery life with huge drain even in standby, app crashes, freezes, lag, and other issues.
The Apple consultant says the one and only way to repair these problems isn’t to wait for an update from the company, but to “wipe your iOS device entirely and set it up from scratch.”
This means that you need to remove iOS and not even restore a backup because this could mean that your corrupt settings and other problems would be brought back to your device. In most of the cases, the workarounds that Apple suggests do not make any different and eventually, the firm itself recommends completely wiping iOS.
So there you go, is you hoped to see Apple acknowledging the plethora of bugs in iOS 11, that’s not going to happen. And if you’re one of the many people whose iPhones were ruined by the last updates, you now know what you have to do.