14 DAY TRIAL // Following reports of Galaxy Note 7 units catching fire while charging, Samsung has decided to conduct a global recall of the smartphone. The company has announced that it will be providing users with replacements and that the recall will be conducted over the coming weeks.
Apparently, Samsung knows of 35 cases of faulty batteries in Galaxy Note 7 units shipped worldwide and has announced that it will recall the smartphones, as it puts consumer safety above all. The South Korean giant will surely be affected by such a move, as its image and revenues will see a downfall.
It seems that US carriers have also made announcements on how they will handle the matter with Galaxy Note 7 units sold to their customers, as shipments have already been halted. Verizon was the first to issue a statement saying that all sales of Note 7 units were stopped on September 2 and that, until September 30, Verizon would be waiving the restocking fee for any customers who purchased the Galaxy Note 7 and would want to return or exchange it.
T-Mobile customers will get a full refund for returned Galaxy Note 7 units
AT&T has announced that Samsung has asked all retailers to stop selling the device and that the US carrier will allow customers to exchange Note 7 devices for Galaxy S7, S7 edge, S7 active, Note 7, and other handsets. Note 7 accessories can also be returned, and customers will receive a bill credit of $25.
T-Mobile informs us that customers who return the device will get a full refund, and the company will waive any restocking charges and shipping fees. Customers can use the refund to buy other smartphones from T-Mobile or choose to wait for a new Note 7 replacement, which will arrive in the next two weeks.
Sprint has suspended sales of the Galaxy Note 7, and the carrier will be offering a similar device to customers until the issue is fully resolved. The carrier hasn’t mentioned which devices customers will receive.