14 DAY TRIAL // Apple is now making it possible for iPhone and iPad buyers to chat with a specialist before buying the product, without leaving the comfort of their home.
After taking down its online store for maintenance today, the Mac maker contacted Macworld to report that, "In addition to customers already being able to chat, request a call with a specialist and experience a guided tour of the store, now customers can schedule an online session to set up their iPhone or iPad device.”
“When you have a new product, Specialists are on hand to help you get set up, configure your email, stay in sync with iCloud and more,” Apple said.
On its website, Apple further states, “Our Specialists will take the time to understand your needs and answer all your questions. We don’t work on commission, so we care only about making sure you’re completely satisfied with your purchase.”
All a customer needs to do is visit the iPad or iPhone pages on the Apple Online Store and click the Ask Now button to see their options for contacting an Apple staffer that has been trained to answer all your questions.
“You can start your session with a phone call or online chat, then switch to a guided tour. Or click ‘Have us show you’ to go straight to the tour,” says Apple.
Customers can actually watch the Specialist’s screen on their computer as they explore online resources together. The idea is to offer customers the chance to experience the information for themselves.
“After you buy a new iPad or iPhone through an Apple Specialist, you can schedule a free online session to help you set up your new device,” says the Cupertino giant.
“You’ll be able to watch the Specialist’s device and follow along on your own as you set up email, download apps, learn some tips and tricks, and more.”