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December 7th, 2011, 10:14 GMT · By

Xbox Live Problems Appear After New Dashboard Release (2.0.14699.0)

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The new Xbox 360 dashboard
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Microsoft unleashed the brand new dashboard update for the Xbox 360 all over the world, but its release wasn’t the smoothest, as after a delay of several hours, the update was finally deployed via the Xbox Live online service, but it quickly crashed and resulted in lots of connectivity issues for Xbox 360 owners.

Microsoft wants to make the Xbox 360 console the most important entertainment platform in the world, and deployed a new interface update that makes it easier to access all of its content, including new features like the TV on Demand service, which is deployed alongside the new software update.

The dashboard went online yesterday, after a delay of a few hours, but once people were actually able to get the new firmware for the Xbox 360, lots of problems started appearing.

Many users found that, after their console restarted in order to complete the install process, they weren’t able to access the Xbox Live online service anymore.

Others were able to start the download but their transfer speed quickly slowed down to a snail’s pace, even if their Internet connection was at full power.

Even those who didn’t want to perform the update were affected by it, as the surge in activity meant that several Xbox Live features, like signing into their accounts from either the console, the PC or from the Xbox.com website, were unresponsive.

Microsoft, through its Xbox Live status page, says that almost everything is back operational, but people are still complaining of intermittent service, aren’t able to get the actual dashboard update or need to wait a huge amount of time before it’s completely downloaded.

How did your Xbox 360 dashboard update go? Were there any problems or was it a smooth process from start to finish? Share your experience below by leaving a comment.

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READER COMMENTS:


Comment #1 by: Raz on 07 Dec 2011, 12:08 UTC reply to this comment

The new update won't download on my computer and it won't let me sign into XBOX Live:(

Comment #1.1 by: Raz on 07 Dec 2011, 15:21 GMT

Its now 10:20 EST and XBOX Live is still not up and running:(


Comment #2 by: ozz on 07 Dec 2011, 12:33 UTC reply to this comment

Well is 7:30 and the upgrade was super fast it toke a cople of minutes to install but so far so good


Comment #3 by: Toxic Lifeform on 07 Dec 2011, 12:50 UTC reply to this comment

it went fine for me fast and smooth.


Comment #4 by: RGC SubSonic on 07 Dec 2011, 12:59 UTC reply to this comment

My dash updated FINE here is where my problem lies. Whenever i go onto a game xbox signs me out of live but does not inform me and i cant reconnect all it says is cant connect to live please sign back in or something like that .................... Ohh wait a sec now its just deleted my profile WTF !!

Comment #4.1 by: nickcas on 07 Dec 2011, 16:18 GMT

Did you get it fixed? Mine is doing the same thing?

Comment #4.2 by: James on 11 Dec 2011, 11:30 GMT

Just download your profile off live and you will have everything back, this worked for me

Comment #4.3 by: Vox on 11 Dec 2011, 17:09 GMT

Clear system Cache

Comment #4.4 by: warONOpeace on 06 Jan 2012, 22:06 GMT

i have the same problem

Comment #4.5 by: HandmadeCandy on 17 Feb 2012, 23:41 GMT

Mine does the same thing, and if i play anything but indie games, i disconnect, and if this keeps up, im just going to buy a PS3. BTW, my nickname is also my gamertag, so add me :)

Comment #4.6 by: jorgaz on 26 Mar 2012, 09:17 GMT

that happend to me to , the exact same thing!!! how do you fix this? does anybody know???!! i am willing to give 800 microsoft points if you can help me? just add me on xobox live Spark Jorgaz and then message me how to fix the problem then i'll transfer 800 microsoft points, i only giving 800 microsoft points coz thats all i have left

Comment #4.7 by: Me on 18 Apr 2012, 05:50 GMT

Sorry for the long comment but I kind of have the same problem what happened was I downloaded the new dashboard when it first came out and it was perfectly fine and several months later being 1 week ago the problem occured, everytime I go onto a game it doesn't connect to xbox live and then I can't connect back onto xbox live but i resolved the problem by signing out and then signing back in but then it says customize an avatar so I click one and then it says you cant customize an avatar to this profile and then I have to go through all the starting up settings of a game like the brightness etc. After all that I can go online but dreading to go back on and do it again, does anyone know what to do plz.

Comment #4.8 by: Kylevidz on 20 May 2012, 20:26 GMT

The same thing happened to me. I still can't connect and xbox live support is useless. i Would buy a ps3 but lately i spent lots of money on my 360 (games, gold) so it would be a waste. If anyone knows how to fix this problem, please tell me!


Comment #5 by: YourGirl'sMan on 07 Dec 2011, 14:04 UTC reply to this comment

I had a problem with the speed of and time of the download when i first did it it kept signing me out but once everything was downloaded it was working fine still had a few kinks that needed to be worked out but that's to be expected with something new.


Comment #6 by: Xelliz on 07 Dec 2011, 14:37 UTC reply to this comment

When it was finally available last night, I was logged out of Live and the download process started but I got an error. After playing Forza for a few minutes I restarted the system. This time the download and update completed, but I was no longer able to connect to Live.

Comment #6.1 by: Stonerboner on 08 Dec 2011, 06:11 GMT

Mine did the same, is yours working now?? Mine still wont let me sign in and it's gonna go on two days like this now.


Comment #7 by: reklesskelly on 07 Dec 2011, 15:04 UTC reply to this comment

took about 10 mins to download, and took 4 attempts becuase of constants disconnects from live. still today unable to login to live. I was able to accept the new terms agreement. woot!! go microsoft, maybe by the end of the day i hope its working.

Comment #7.1 by: bob on 20 Feb 2012, 12:42 GMT

mine s been like it since christmas!


Comment #8 by: if it ain't broke, don't fix it. on 07 Dec 2011, 15:20 UTC reply to this comment

Update downloaded, did not register successfully, downloaded again, system turns on fine. I can't sign into Xbox Live at all, though. Screen shows sign in, circles spinning, and it just does that infinitely. Could this be due to the fact that I'm still using my old reliable white Xbox? Can anyone give me a good answer of WHY we needed them to change the dashboard yet again? Is this part of their ploy to phase out the old consoled that work fine in order to make us buy new kinect ready systems? Evil Microsoft ...........

Comment #8.1 by: figit9 on 01 Jan 2012, 20:20 GMT

I have the exact same problem as you


Comment #9 by: Amarines on 07 Dec 2011, 15:31 UTC reply to this comment

I have problems connect xbox live from my children user, i have parental controls, i have many issues here in parental control


Comment #10 by: Mars2000 on 07 Dec 2011, 16:15 UTC reply to this comment

My xbox had connection problems at first and it tried to update but then would disconnect again. I disconnected my router for a minute and went to the restroom came back and tried it again a few more times and finally the xbox seemed to slowly figure itself out.


Comment #11 by: wifedoesntknow on 07 Dec 2011, 16:44 UTC reply to this comment

updated fine but now when starting Red Dead, I get booted from xboxlive - says I need to sign in - then boots me again at main load screen, same thing happened to bros account, can't log in


Comment #12 by: bobby125 on 07 Dec 2011, 16:47 UTC reply to this comment

my xbox doesnt read any discs that are inside it!!!! WTF


Comment #13 by: Kassie on 07 Dec 2011, 17:56 UTC reply to this comment

I'm having trouble since the Xbox Update I have a 120 Gb Elite and Ever since the update I can't play anygames. Brand New Game Like Skyrim and Gear of War 3 My console keeps crashing and freezing.

Comment #13.1 by: mercy on 07 Jan 2012, 00:29 GMT

havin the same problem man and i cannot figure it out i actually went and got a new disc to see if that was the problem or not and cleared the cache and reformatted my box it seems to be workin so far if it fails agian ill definately be posting again


Comment #14 by: Miss slicer on 07 Dec 2011, 17:59 UTC reply to this comment

The person who designed the update needs to be shot because it's horrible despite all the problems I had installing it, took at least 2hrs to download with Internet at full speed and kept crashing then when it finally downloaded it said it couldn't connect to xbl until another hr later it finally did, when I saw the dashboard I wanted to sell my xbox because I'm not going to pay 60$ a year to have huge advertisements all over the dashboard while everything else that's free is so small you can't even see it! WTF?!!!!


Comment #15 by: ..... on 07 Dec 2011, 18:26 UTC reply to this comment

i had to restart 7 times and test my internet connection every time. finally it stopped bugging and now im online.


Comment #16 by: pauli on 07 Dec 2011, 18:43 UTC reply to this comment

updated ok, now cannot connect to live status, says iam connected ,connections ok but signs out as soon as game play starts. after this and other issues will get gamestation next.


Comment #17 by: oNightmareTiger on 07 Dec 2011, 18:56 UTC reply to this comment

I got mine at the last minute. Litraly 11:59 and yes the xbox live was down but I wasn't going to play that late anyway so when I woke up it was fine. The new update is amazing although I'm disapointed at not all the features are there


Comment #18 by: mud on 07 Dec 2011, 20:35 UTC reply to this comment

Downloaded alright, I get live on dashboard, as soon as I start a game it disconnects and wont connect. nause.


Comment #19 by: Codmurder666 on 07 Dec 2011, 20:42 UTC reply to this comment

my xbox 360 update wen horrible my console had to restart multiple times, it keot disconnecting me and i had to rest my wifi to finish my update, just last night after it updated it ran smooth, i played blacks ops and battlefield 3 online, now today i'm back from school and xbox live has more problems. I'm able to sign in my account online but soon as i load a game, it says disconnected so i can not play online at all but once i exit game back to dashboard it sign back online, this new update is the worst i have ever had. do us a favor microsoft and return to the last dashboard.

Comment #19.1 by: PHYARE on 07 Dec 2011, 21:01 GMT

WTF Micorsoft. How did you'll not test this out before making the worst move in Xbox history. It took me 3 hours to figure out that it wasn't my xbox. I have the Elite and the S, but I only updated the S because until im sure that Xbox has exterminated all the bugs; I'm not going to fry both my machines. I'm so disapointed in Microsoft right now So So So Disapointed.


Comment #20 by: bebisher on 07 Dec 2011, 20:44 UTC reply to this comment

I can not log onto xbox live at all. 2 days now


Comment #21 by: Matt on 07 Dec 2011, 20:48 UTC reply to this comment

Just tried signing into xbox live after a few months away, did the new update, but now I can`t sign into xbox live... shouldn`t these things be tested a bit more to make sure they acctually work


Comment #22 by: ice on 07 Dec 2011, 20:50 UTC reply to this comment

I hate it


Comment #23 by: monk on 07 Dec 2011, 20:54 UTC reply to this comment

i cnt even play games online now, soon as i go back to dashboard everythink is fine


Comment #24 by: Eric on 07 Dec 2011, 21:05 UTC reply to this comment

It didn't work and disconnected me from Xbox live; only by going to "test connection" did it restart downloading the update and finally update...

Mostly all they did was place more ads. Things are a lot less intuitive, Netflix is moved under apps instead of video? Why does everything look so cluttered and uneven?

I'm sure things will even out and get better with patches...but this was obviously rushed for the holiday season...but that said, there's like an artform to making anything created by Microsoft work. Once Google takes over the world I'll really miss that.


Comment #25 by: Samantha on 07 Dec 2011, 21:10 UTC reply to this comment

I downloaded the new dashboard and it only took a few seconds, it went really fast. I had no problems other than getting onto the marketplace to buy clothes but figured it no big deal. I played all day, no problem. Turned off my xbox and got back on later, no problem. The next day (today) I cant connect at all, its saying restart my router so I did that, still cant connect. Then I try again and it tells me to go to www.xbox.com/servicealerts and it said this will be fixed.. I'm O.K. with the new dashboard, a nice fresh look and easily navigated.. I'm just getting irritated with not being able to connect.


Comment #26 by: Derp on 07 Dec 2011, 21:18 UTC reply to this comment

I think MS needs to fire some people

Comment #26.1 by: Me on 18 Apr 2012, 05:55 GMT

I agree 100% and I still have the problem.


Comment #27 by: Schweinhundt on 07 Dec 2011, 21:37 UTC reply to this comment

I am absolutely * off with this new update. does anyone else have issues with saving passwords onto anything connected to the internet. I now have to save my password or be subject to having to enter it every single time i turn the system on, enter a game or return to my dashboard. Until MS changes this I will not be using my Xbox.


Comment #28 by: Matt28 on 07 Dec 2011, 21:42 UTC reply to this comment

It went fine, but i don't like certain aspects of the new dashboard - 1. it's being renamed as 'xbox home' which is pointless and stupid, 2. the friends list doesnt scroll it swipes which is annoying, 3. parties are separate from the friends list now, 4. there are far too many adverts, 5. they have gotten rid of the achievements, active downloads lists etc from the dashboard, forcing me to now use the inferior guide achievement list.


Comment #29 by: ThatOneBrahhhh on 07 Dec 2011, 21:59 UTC reply to this comment

Yeah, I'm having issues right now trying to sign on my x box live account. It won't connect to live, and I updated earlier this morning.


Comment #30 by: Giggitygir1 on 07 Dec 2011, 22:05 UTC reply to this comment

I have yet been able to sign into xbox live


Comment #31 by: Reggie on 07 Dec 2011, 22:07 UTC reply to this comment

Downloading and installing went smooth but, after I got the update I couldn't connect to xbox live. Even after I finally could connect I kept losing connection to xbox live when I started up a game while in a party. (leaving party then starting game and then rejoining party got by this)


Comment #32 by: xbox360's areawesome! on 07 Dec 2011, 23:25 UTC reply to this comment

For my Xobx 360 I could not sign in while I was playing a game but could when I was on the dashboard.


Comment #33 by: Jakob14 on 07 Dec 2011, 23:39 UTC reply to this comment

this is * cant access my account now


Comment #34 by: RYC on 07 Dec 2011, 23:42 UTC reply to this comment

It wouldn't let me download it at all it kept giving me an error code when the download started. I waited a day and it let me download just fine.


Comment #35 by: upset on 07 Dec 2011, 23:44 UTC reply to this comment

Horrible! But there is nothing you can do about it. If you ever want to use your Xbox again, you have to install the new dashboard. Nothing was working smoothly. It took me about an hour to get to the point where I could even use the xbox...only to find out I had to reinstall all my apps like ESPN and Netflix. Pain in the @$$. I hope nothing else goes wrong...


Comment #36 by: Trey on 07 Dec 2011, 23:46 UTC reply to this comment

The download went fine, but netflix isn't working. Apparently it requires the installation of a free app, but when I request the app all I get is a permanent "Searching..." screen.


Comment #37 by: LordlierMetal72 on 08 Dec 2011, 00:10 UTC reply to this comment

Yesterday my xbox updated but it experienced connection problems afterwards. Cant acess xbox live it sucks


Comment #38 by: TTG_TRE on 08 Dec 2011, 00:52 UTC reply to this comment

I am experiencing the same thing. When I try to start up Battlefield 3, I immediately get signed out of Xbox Live. Then when I try to sign back in it says that I have lost connection to Xbox Live. So now I can't play Battlefield 3 online.


Comment #39 by: laksamana on 08 Dec 2011, 01:27 UTC reply to this comment

the updates took around 15 minutes on my 5mbps. played gears of war 3 then fifa 12 without any problem so far so good


Comment #40 by: TK on 08 Dec 2011, 02:09 UTC reply to this comment

i got the update but cant connect to xbox live :(


Comment #41 by: xboxman360 on 08 Dec 2011, 02:12 UTC reply to this comment

very smooth installation excellent new dash features i love it very user friendly


Comment #42 by: newuser214 on 08 Dec 2011, 02:15 UTC reply to this comment

smooth download and install couple of friends have intermittent game disconnects on mw3 but not me smooth sailing love the new look


Comment #43 by: hate new update on 08 Dec 2011, 02:38 UTC reply to this comment

I cannot sign into Xbox live. I am connected, but not signed in. It says to use xbox live I need to accept the new terms of use. To accept the new terms of use I need to enter a password.

This is where things get difficult.

The email it is asking me to provide a password for is not the email associated with my gamertag (scratching my head . . . ).

Why might that be?

Comment #43.1 by: mercy on 07 Jan 2012, 00:36 GMT

it might be asking for the password to the parent account if you have one


Comment #44 by: brok3nsalvation on 08 Dec 2011, 03:22 UTC reply to this comment

My Update took 3 attempts to finish, and after it finally completed, it would not connect to Live. After waiting, retrying and restarting my router several times, i finally got connected. But I still have a limited connection and cannot access many things. ):

On the Other hand, i love the look of it, and look forward to trying out the new apps and other new features.


Comment #45 by: Shadowfox on 08 Dec 2011, 04:14 UTC reply to this comment

Still cant sign on to Xbox Live - Thankyou Microsoft from the minds that brought you windows VISTA for another WONDERFUL product


Comment #46 by: Prefer the original dash on 08 Dec 2011, 05:18 UTC reply to this comment

Had trouble but got it working after about 30-45 min. I had the issue of my Xbox unable to connect to the live network.
*First I reset my modem and router, restart Xbox - unsuccessful
*Cleared the memory cach, restart Xbox - unsuccessful.
*Removed and reattached my hard drive, restart Xbox - unsuccessful
*Finally found one forum online that mentioned something I hadn't tried. I went to Xbox.com and logged in to my account. I was prompted to agree with new terms and agreements, restarted Xbox - FINALLY!


Comment #47 by: KUR05AKI ICHIGO on 08 Dec 2011, 07:21 UTC reply to this comment

as soon as the system updated, i wasn't able to sign in to live anymore. On the other console, though, the update went fine and I am able to play online. I think there might be a file transfer consistency problem. maybe some data is being lost or corrupted at random. that would explain the hit and miss outcome.


Comment #48 by: Malyce on 08 Dec 2011, 08:10 UTC reply to this comment

As per my boyfriend, he told me not to download the update until all the "bugs" were fixed, that it wasn't only not allowing people to connect to XBox live but that it was "bricking" their machine (I just found out what that was). But after researching it only to whether it was safe or not, I decided to download it, anyway. What I read the biggest problem was most people not being able to connect to XBox Live. So BEFORE I even began the update, I went and agreed to the new terms and conditions on my PC rather than on my XBox after the download. Then I began the download. Not only was my download incredibly speedy, but I could sign into XBox Live without any issues and I can play just fine. Whether or not it's the way I went about the download process played this scenario of this new firmware blues in my favor, or Microsoft fixed all the issues (not leaning towards this option, honestly) or perhaps I got lucky because I'm Irish --- all I have to say is that it works. And I like the new dashboard, honestly. I thought I would hate it after all I had read. Here's to passing on the Irish luck to the rest of you and hoping to see you all in the gaming world of that which is XBox 360.


Comment #49 by: rokz on 08 Dec 2011, 08:13 UTC reply to this comment

im still having trouble connecting to xbox live at times. wasn't a problem until the new dashboard which is about pointless to me. just microshits making it easier to ppl who can't do * on their own.

and im sick of being dropped from servers constantly which didn't happen until the update.


Comment #50 by: Xbrick on 08 Dec 2011, 10:23 UTC reply to this comment

Downloaded update last night, couldn't connect to Live after. Although I could see my router, the error was apparently between the xbox and the router after testing. Reset all settings on the xbox and the router so there is no reason for it not to work. Not sure how it will be fixed if by xbox won't connect to the router now.


Comment #51 by: darkklownprincess on 08 Dec 2011, 11:28 UTC reply to this comment

I downloaded the update yesterdays morning and my xbox was working great....took about 10 minutes for the whole thing to download.....I played my fav game (gears of war 3) for about an hour....then I turned the xbox off and about 2 hours later I turned it on to play and got an E74 error message with one red light on the lower right....WTF!!! With xmas here I don't have the money to fix it or replace it cuz I have my kids xmas gifts to worry about...guess im gunna have to cancel all my memberships to xbox and netflix....thanks big time Microsoft!! And a merry freaking xmas to u too


Comment #52 by: DrGreenThumb702 on 08 Dec 2011, 12:19 UTC reply to this comment

horrible... still can't connect... very upset !!!


Comment #53 by: Charlie on 08 Dec 2011, 14:43 UTC reply to this comment

After I downloaded the new xbox dashboard I could not play dvds in my xbox any more. Yes the discs I used were not scratched and a disc I used in there the previous day just to make sure it wasn't just a new format or something that xbox didn't like.


Comment #54 by: norwestguy71 on 08 Dec 2011, 16:20 UTC reply to this comment

The download went fine but once it was done I was not able to sign in, it kept telling me I didn't have an internet connection and had some kind of IP problem. Reset my router and my modem and it still didn't work, I went online to their cusomer service and they told me to check back in an hour, I did so and it STILL wasn't working, Tried resetting my router again and magically I was able to connect to xbox live. You'd think Microsoft would test a product better befor releasing it, but we all know how well Windows Vista worked.


Comment #55 by: kyle on 08 Dec 2011, 16:45 UTC reply to this comment

it still wont update


Comment #56 by: tioannid on 08 Dec 2011, 17:12 UTC reply to this comment

My TV started flickering twice every 5-10 seconds or after moving with the thumbstick to different choices!!


Comment #57 by: x360elite on 08 Dec 2011, 17:42 UTC reply to this comment

Got update all seemed ok was talking to friends online and when i went to play a game it boots me off live don't know what to do


Comment #58 by: fantsma on 08 Dec 2011, 18:34 UTC reply to this comment

does any one knows why cant watch movies with a party anymore?


Comment #59 by: jg on 08 Dec 2011, 18:53 UTC reply to this comment

I did the download and now I cant sign into my account


Comment #60 by: awakning on 08 Dec 2011, 20:03 UTC reply to this comment

its been two days n my xbox still wont dowload the update like u said its like a snail what do i do


Comment #61 by: skyline on 08 Dec 2011, 20:32 UTC reply to this comment

When I try to sign into Xbox Live it gives me a message saying that it "can't at this time."

Comment #61.1 by: big b on 09 Dec 2011, 02:10 GMT

Talked to xbox live support they (xbox) have said it might take up to 5 business days to fix the
xbox live connection problem I like the rest of have the same connection issue.


Comment #62 by: jordan kolody on 08 Dec 2011, 21:59 UTC reply to this comment

well i havnt use this email scince 2007 and its compleatly deleted so now i cant log in yay....


Comment #63 by: Ugh on 08 Dec 2011, 22:46 UTC reply to this comment

I ABSOLOUTELY hate the new dashboard, i wish we still had the "Slide Show" dashboard, so im probably not going to play unless Microsoft lets me use the old one


Comment #64 by: danny on 08 Dec 2011, 23:28 UTC reply to this comment

mine was fine :)


Comment #65 by: krymmy on 09 Dec 2011, 00:10 UTC reply to this comment

Anyone else having problems with their console freezing during gameplay?


Comment #66 by: Nate on 09 Dec 2011, 03:33 UTC reply to this comment

It was fine for me. Took 5 minutes


Comment #67 by: PeeOh'd on 09 Dec 2011, 03:43 UTC reply to this comment

My change has been a disaster from start to finish only, it hasn't finished yet! Mostly, I just use Xbox to watch Netflix. Usually it is slow as standing in mud but, now it's like immobilized. I am right now trying to download a 1 hour TV program and it's been trying for over 20 minutes now and hasn't downloaded yet! From what I've seen all this new thing is about is getting you to view more advertisements for all the different shows, channels and games you now HAVE to go by to get to where you want to go. I just renewed a couple days before this- I've a mind to try asking for a refund and see if they'll give it. I guess sell the now utterly worthless XBox on ebay? But after this, who would buy the stinking thing! BAH!!!


Comment #68 by: adam tee on 09 Dec 2011, 05:06 UTC reply to this comment

went great for me love the new look but i have 3 consoles and one did not take now has no audio in dashboard dont know what happen the other 2 work great


Comment #69 by: P4ND4SK0RCH3R on 09 Dec 2011, 06:09 UTC reply to this comment

i lag out of my Xbox live parties constantly and i don't know why please explain this


Comment #70 by: NikkiMac on 09 Dec 2011, 07:06 UTC reply to this comment

The update downloaded.....but no matter what I try to do, it wont connect to Live :(


Comment #71 by: jack on 09 Dec 2011, 14:52 UTC reply to this comment

i cant get on to "call of duty MW3" online it just disconnects me :(


Comment #72 by: swissu on 09 Dec 2011, 18:56 UTC reply to this comment

hi i can't get in to x box live it asks me to add my email and password and it just ses sorry can't sing in now try agen latter can eney one help ?


Comment #73 by: Ali on 09 Dec 2011, 23:07 UTC reply to this comment

I get disconected so many times and its hard to reconect


Comment #74 by: TheLonelyRoad16 on 10 Dec 2011, 02:38 UTC reply to this comment

If it ain't broke, don't fix it. Not only can I not access my Xbox live service anymore due to "terms of service" changing and requiring a windows live ID password (which I don't have access to!) throwing a monkey wrench into the entire deal, but on top of that, when I go to settings on the dashboard, "account" and "privacy" are both blacked out and I can't access either one. Nice job, microsoft. The guys down at Sony and Nintendo are laughing their asses off right now, I bet.


Comment #75 by: Ai626 on 10 Dec 2011, 05:37 UTC reply to this comment

My update went smoothly but my problem is I can't join my friends Xbox live party's or games how do I fix this?


Comment #76 by: VE19 on 10 Dec 2011, 18:58 UTC reply to this comment

I downloaded the update Dec 6th around 10pm that went fine had not problems doing that but as soon as it was installed i could not play any games online or be in a party....as soon as i did try i would be disconnected from live....I also have trouble signing in


Comment #77 by: Nohoe_MOE on 11 Dec 2011, 00:07 UTC reply to this comment

My update worked perfectly but now every time I try to play a disc game like MW3 it says (your connection to xbox live has been lost. pleas sign in again.) I sign in and it says the same thing over anf over. I can only be on xbox live when I'm on the dashboard.


Comment #78 by: fluffyking63 on 11 Dec 2011, 00:08 UTC reply to this comment

my update downloaded in like 2 minutes, but now every time i go into a game it signs me out of xbox live and will not under any circumstances let me re-connect while playing the game and only re-connects when i go back to the dashboard. this is a serious problem and needs to be fixed asap.

Comment #78.1 by: Kalik0 on 13 Dec 2011, 21:03 GMT

Try redownloading your profile, worked for me.


Comment #79 by: TheLonelyRoad16 on 11 Dec 2011, 03:57 UTC reply to this comment

Anyone know what I should do if I can't access my account settings from the dashboard? It's been like that ever since I got the update.


Comment #80 by: X Man 6700 on 11 Dec 2011, 21:40 UTC reply to this comment

No!! Ever since the new update my connection really sucks!! It's alot slower and constantly lags!! It's worse then before! I can barley play cod mw3 and my nhl12 due to constant lag!! I really hope you can get this fixed soon!! Thank you!! Danny


Comment #81 by: MS Hater on 11 Dec 2011, 23:39 UTC reply to this comment

Horrible..Wireless not keeping DNS entries. Took box upstairs and plugged in Hard wire//brought it down..it worked wireless. The next day..DNS entries gone..it sees wireless router..will not connect.


Comment #82 by: jk on 12 Dec 2011, 00:31 UTC reply to this comment

The update itself was fine but Netlix is no longer fully operational...even after completely deleting, re-installing etc. I can see my que and movie but when I go to actually watch a movie it just sits there with either a blank screen or a screenshot from the movie/t.v. show.


Comment #83 by: calisurf on 12 Dec 2011, 20:08 UTC reply to this comment

i'd like to see a followup on this article....my system is still jacked up. still can't connect to live after the dash update.... problem do jour, says I need to agree to terms of use, but the only thing that shows is the agree/disagree(highlighted) with no details, and then the system locks up, (the swirly icon stops spinning). I then reboot and have gotten the same 3 times.... This is so lame..


Comment #84 by: alex on 13 Dec 2011, 22:20 UTC reply to this comment

new dashboard sucks


Comment #85 by: Sparky34kv on 14 Dec 2011, 08:40 UTC reply to this comment

My console updated fine, no issues. My problem is that I HATE the new dashboard. How did grouping things as apps make my interaction better? The dashboard that I had was just right, things were grouped in a logical manner and easy to navigate, now I have to scroll sideways and then navigate within a group. netflix is a service we use daily, the listing on the screen was again, easy to use and laid out in a convenient way. Now it is horrendous! Instead of groups I can navigate up and down to, then scroll left to right, I have rows tiled in an overlapping order. When you click A to go to a movie or show it starts to play, with any other options at the bottom of the screen for a few seconds to give you the chance to read a description, add to que or rate. The control buttons are worse now too. I know I cannot things to stay just the way that I like them, but when a change is made I should at least be able to expect it to be an improvement and make sense.


Comment #86 by: Anonymous on 14 Dec 2011, 23:15 UTC reply to this comment

I can't play a game online. I go in and ii just disconnects me even though my internet is at full power


Comment #87 by: phil on 14 Dec 2011, 23:38 UTC reply to this comment

working fine, but can't stream netflix or youtube even though my 10 mbps internet is working just fine


Comment #88 by: john on 15 Dec 2011, 19:27 UTC reply to this comment

the update took all night, the following day i'm having a hard time connecting xbox live cause it prompted me to download more update but i can longer connect. unplugged re-plugged wireless network finally able to connect but 3mb game update took me 2 hours to download (the whole thing) then i got disconnected again.


Comment #89 by: Decreon on 16 Dec 2011, 02:46 UTC reply to this comment

My xbox continuously disconnects from the internet every time I start a game after the update.


Comment #90 by: apanda on 16 Dec 2011, 02:51 UTC reply to this comment

my xbox updated just fine. it did it in 15 20 min. i didnt notice the problems till yesterday. sometimes it wont read the disks properly if at all, and occasionaly freezes mid game. i had nothing like this with the old dashboard.

Comment #90.1 by: Jennifer on 19 Jan 2012, 01:22 GMT

I started having these same problems the last week. I've had my xbox since April of 2011 when I bought it new. There was never one problem with it until the update. It's frozen 3 times in the last week, twice on the dash, and once in game. It also is attempting to read a disc and making the most "disc crunching" noises I've ever heard. I'm calling up Microsoft in hopes of replacing my console.... wish I'd known to not update this.


Comment #91 by: Carlos on 16 Dec 2011, 04:05 UTC reply to this comment

I could start my xbox with no problems Sure.But when I start a Game i am signed off xbox live.Did exactly what one of the comments said. Cleared System cache and downloaded profile(even though it wasnt deleted) had an update for MW3 (not sure if this is what did it) and my xbox works fine now thank you Vox and James from comment #4

Comment #91.1 by: Ash on 17 Dec 2011, 16:49 GMT

How did you clear the system cache?


Comment #92 by: ougx100 on 17 Dec 2011, 01:33 UTC reply to this comment

The update went very quickly and seemed fine at first. It didn't take long to realize that I couldn't stay connected to xbox live after the update. I have contacted the xbox live support twice with no resolution at this time. I'm not a happy customer!


Comment #93 by: ydnic on 18 Dec 2011, 02:31 UTC reply to this comment

Saturday nite, December 17th, ELEVEN days since the new xbox dashboard download, and I still cannot connect to internet via my xbox... my macbook pro, pc netbook, imac and iphone all connect just fine, so, no question... it is the xbox that's the problem! Now what?


Comment #94 by: irelandFTW on 18 Dec 2011, 09:15 UTC reply to this comment

it won't let me download my profile on my friends or my xbox. is there any thing that will fix this?


Comment #95 by: JS101 on 18 Dec 2011, 09:26 UTC reply to this comment

My problem is that yesterday (17/12/11), immediately after the dashboard update my console froze and when i restarted, I got 3 red rings and nothing else. Coincidence? I think not. I've emailed MS support today (18/12/11) and will await their response.


Comment #96 by: manny on 19 Dec 2011, 22:36 UTC reply to this comment

ever since the new update [ wich actualy makes it longer to navigate through ] my login is way slower and no matter how many times i back out of a map it always throws me back in. always! cant wait till i after the hollidays, i am buying a sony play station and taking a hammer to this xbox!! besides it dont read disks anymore.... for the third time
in less than a year!!!


Comment #97 by: Stingray IRL on 19 Dec 2011, 23:23 UTC reply to this comment

It was a disaster, I just got the update today as I have been away, every time I tried to play a game online I got disconnected, took me ages to sort it out, what I did was delete my gamer profile from the Xbox and then download it again, which seems to have worked, for now anyways


Comment #98 by: HI GUYS on 20 Dec 2011, 05:07 UTC reply to this comment

From the update, over xbox live, other people's voices have been lower and SFX has been lowered too, and it doesnt fix.. NO this is not an audio cable problem or anything because me and a lot of my friends have it too.. they need to fix this.


Comment #99 by: G1 john on 20 Dec 2011, 20:15 UTC reply to this comment

my xbox was updated. now i cant play MW3 of BF3 online . i am signed into live then i put the game on and it signs me out of xbox live and wont let me connect agane untill i am on the dashbored


Comment #100 by: sickofit on 24 Dec 2011, 02:04 UTC reply to this comment

i think that if it's not broke dont fix it. u had to go * with it and now its all * up. i was always so impressed how smooth and nonglitchy xbox was compared to the wii and ps3 interface. now they all suck. in what wat did u think u were improving it exactly?


Comment #101 by: pricey on 24 Dec 2011, 19:11 UTC reply to this comment

xbox updated fine just wont let me purchase three months gold to go online verrrrrrrrrrrrrrrrry gutted need to play fifa 12 lol


Comment #102 by: Envy Dis48 on 26 Dec 2011, 04:21 UTC reply to this comment

i recently ran into a problem a last night. it seemed fine at the time but now its just starting to * me off. last night i was playing a game on mw3 then i quit. left for maybe 10 minutes and it made me leave match making. i didnt really care about that. but now it wont even connect to anything.


Comment #103 by: jonathan morell on 26 Dec 2011, 21:05 UTC reply to this comment

when i got the dashboard my NBA 2k12 would not let me play online it will say lost connection pleas sign in again so i dashboard then it puts me back online i need help pleas tell me what to do call me or text me 3479846788 my live name is expensivelocket


Comment #104 by: Sylver Goodsky on 29 Dec 2011, 20:34 UTC reply to this comment

Im really getting tired of this bull...I had JUST paid for a years worth of gold and 2 days later the update comes...I need to accept these "new terms of agree" or w/e but me and my father forgot the parental pasword we had set up 5-6 years ago with the first xbox...we called 4-5 times about it, We had search online how to fix, no1 can fix it and this is begining to become a quarral...I loved playing xbox and having fun with other people, I had enough fun to want to pay for it. But as of now, Im officially against xbox and microsoft if they want to rip people off like this and just to have the customer support people tell me i need to go to a reset link or something. They dont even write down notes, Every single time I call they pull my prof up and tell me the EXACT SAME THING and i need to take half n hour to UPDATE their asses about my current status in where im at and how i got there, That shouldnt be my job to keep track of issues, I found an issue, tried to fix it on my own, couldnt do it, called 1-800-4my-xbox and they told me to go to xbox.com to reset the password, I try to reset the password but it sends the xbox Windows live ID to the EMAIL related to the xbox live ID itself....I dont know if they werent listening but if I knew the password to my yahoo...Id be able to change the windows live id password to get on....I dont know my xbox parental password to accept the terms...I dont know the yahoo email password they are sending the reset link too....They dont seem to get that....And this has been going on for 3-4 weeks with NO luck at all...Im thinking of just ditching my xbox....If anyone knows how to fix this....Please...Do share.


Comment #105 by: Jay on 30 Dec 2011, 03:51 UTC reply to this comment

Confusion i log in accept terms of use and get logged out anyone please help me.


Comment #106 by: figit9 on 01 Jan 2012, 20:23 UTC reply to this comment

The problem I am having is that I'll sign in and wont be able to connect, then I test connection and it says I can connect but I'm limited. then I'll go to the dashboard and nothing from the market place, my friends list or messages will load. it will just be a infinite circle going around. if I click on a game to play I'll be signed out straight away :(


Comment #107 by: Mr.Sad on 02 Jan 2012, 05:26 UTC reply to this comment

ever since the update came, my friend's and mine xbox's wont even go to the dashboared when we turn it on. we have to leave unplugged for a while and then it works but... not sure if its the update or not but ever since it came out its been doing this.


Comment #108 by: kylekru on 04 Jan 2012, 00:20 UTC reply to this comment

i downloaded it and when i sign into xbox live then play a game it dissconnects me from xbox live right away
ANY SUGGESTIONS?


Comment #109 by: Saryanko on 05 Jan 2012, 02:59 UTC reply to this comment

my xbox works fine! or at least it did. then something screwed it up, and now when I want to play online for any game, halo or COD it wont load an online game. for zombies it says "waiting for host" then it keeps failing to load anything. then my xbox live needs me to test connection and I do, it says its all up and running. but it still wont work!!!


Comment #110 by: magekoi on 08 Jan 2012, 09:27 UTC reply to this comment

ive also had probs with xbox live ,cant make a party for games cant sign in to xbox live ,this is a joke and wat makes this even worse is that i got my lad a box 360 for xmas and so far he aint been able to enjoy the online service ,,, im gettin fed up now i hope microsft refund every1 for there mess up


Comment #111 by: ramasesuk on 12 Jan 2012, 13:41 UTC reply to this comment

My xbox has crashed constantly since the update


Comment #112 by: Rye on 13 Jan 2012, 00:28 UTC reply to this comment

Have not been able to get past the dashboard since this 'upgrade'. Very annoyed and upset. Even now, on the 12th of the January!


Comment #113 by: AmazeOG on 13 Jan 2012, 21:35 UTC reply to this comment

it only lets me go on certain games online :/ FAIL


Comment #114 by: Uoset on 14 Jan 2012, 14:59 UTC reply to this comment

Can't stream HD anymore after update.


Comment #115 by: pissed offf on 16 Jan 2012, 18:41 UTC reply to this comment

still cant connect to live


Comment #116 by: theodbs on 17 Jan 2012, 05:04 UTC reply to this comment

When I tr



When I select a movie to play it shows a still photo of the movie but wont play. I waited approx 10 min and the movie never played.


Comment #117 by: aaa on 17 Jan 2012, 10:36 UTC reply to this comment

Trying to download Resi 5 Gold Edition DLC(file size 1013 MB). After 1 hour and 20 minutes 13% complete. That can't be right!


Comment #118 by: aaa on 17 Jan 2012, 10:37 UTC reply to this comment

Oh, and update took an hour and a half.


Comment #119 by: aaa on 17 Jan 2012, 10:51 UTC reply to this comment

Microsoft clearly have nothing but contempt for their customers. They are only interested in how much money they can wring out of us. Besides the massive amount of advertizing on the new dashboard, the start up screen is now dominated by a huge tile/cell? with bright green and orange letters that seem to demand that I sign into xbox live. And every 2 seconds my gamertag is replaced by an accusation that I am offline. How dare I be offline!


Comment #120 by: nasher on 25 Jan 2012, 16:04 UTC reply to this comment

mine wont let me go on xbox live anymore after i downloaded the new update it keeps asking me for a password which i didnt have on my xbox

Comment #120.1 by: peed off on 26 Jan 2012, 06:53 GMT

mine is exactly same never set password or put parental lock,now got both damm ms


Comment #121 by: TastiestFob107 on 28 Jan 2012, 18:04 UTC reply to this comment

update went smooth, but it constantly sign me out while I'm playing.. Nothing more frustrating!!!!


Comment #122 by: Angryconsumer on 28 Jan 2012, 20:07 UTC reply to this comment

the new dashboard can * off. its caused nothing but trouble for my console, it always crashes, and wont let me join some friends parties. microsoft should pull their head out of their * and realize that kinect is for little kids and not every one cares about it. yeah they sold a lot, but look the two top titles arent anything to do with it like battlefield 3 and mw3. so they need to fix this, the new dashboard looks like * , and is hard to navigate. and for those of us who could give two shits about kinect it is pointless, thanx microsoft, now my xbox freezes all the time, wont sign in, and i cant join parties, but yet i have to pay for the * service.


Comment #123 by: Wakey1994 on 29 Jan 2012, 05:28 UTC reply to this comment

I can't accept the Xbox terms and agreements it just takes ages to bring up a screen which then says the feature is temporarily unavailable and then gives me a code and the option to go back to the sign in screen? somebody help me please


Comment #124 by: guy on 31 Jan 2012, 01:00 UTC reply to this comment

idk what my problem is. i start the game then it loads, after it loads for about 5 seconds or so it says disconnected from xbox live and i go back to the home menu. but i still have xbox live. anyone else?

Comment #124.1 by: swat8484 on 02 Feb 2012, 01:15 GMT

after the update it wont let me join any parties if someone knows how to fix it plz let me know


Comment #125 by: pebbels on 01 Feb 2012, 16:27 UTC reply to this comment

my download was ok but it wont let me download my profile iam getting peed off they better get it fixed soon or iam going to go mental.


Comment #126 by: Mr John Doe 1 on 04 Feb 2012, 20:41 UTC reply to this comment

i have same problem its the new update that came out dashboard 2.0.14699.0 i will not let me connect to live i have done everything i can all the test and settings and restarts i have clear my ceche and formated my hdd and remove my hdd nothing works i have 2 360's both got update and only one works online now my network is pro its not my network or cable modem my 360 that connects it has open nat 247 works at 110% my other one will not connect for nothing its the new update it killed xbox 360's all around the world its nothing to do with the network or live its the new dashbord MS needs to fix that


Comment #127 by: Capitano Crimanale! on 06 Feb 2012, 12:13 UTC reply to this comment

this error -''your live connection has been lost please sign in again' - is driving me crazy because it simply wont let me connect to xbox live with my profile and the "LIVE'' application I paid good money for to lay to waste! not a happy xbox owner at the moment!


Comment #128 by: Mr.TechSmith on 06 Feb 2012, 23:52 UTC reply to this comment

If you are having problems like so; Xbox Live automatically logs out when starting a game or Servers screw up when finding a match or connect to a party, there are several solutions
1: Recover Your Gamertag (Most Commonly Recommended)
2: Foward Your Ports (Second To Best Option)
3: Wait Out The Problem
If all else fails try, Contact Xbox Support Center or Microsoft
:-) Problems should be no more


Comment #129 by: capper85 on 08 Feb 2012, 04:35 UTC reply to this comment

well here it is 2 months later and still tons of problems! when youare online playing you get booted from your party or booted from your game! this is crap!!!!!

Comment #129.1 by: Bernie on 11 Feb 2012, 21:41 GMT

Haven't used my XBox for a while. When I ran it first time after the update I didn't get any digital audio output to my AV receiver anymore.
I use HDMI and Digital Audio.
Really frustrating!


Comment #130 by: LondonMan on 12 Feb 2012, 21:09 UTC reply to this comment

I think its insulting to their customers intelligence that they think they must make it easier to use the dashboard. It was fine as it was, but with all companies & their stupidity when it comes to overhauling & updating, they messed it up compleatly. I loathe the new dashboard & now whenever I sign in, it only stays signed in on my dashboard, as soon as I load up & game and try to play online, it sign's me out!! Thanks Xbox, this is what I pay you for every year... >:(

Oh, and try to go on the web to get support from the problem & you just end up getting a whole host of new problems...among the worst service I've ever recived.


Comment #131 by: jonh smith on 16 Feb 2012, 05:20 UTC reply to this comment

for some reason i updated it and now i cant join other people in there parties! can any one help meh thank you bye.


Comment #132 by: Trevor on 18 Feb 2012, 02:40 UTC reply to this comment

I first tried to download the update and it came up with an error message. I then cleared the system cache and tried once again and it seemed to work fine. Keep in mind that literally right before i updated I was on live talking to some friends perfectly fine. I then tried to sign back in and it says that I am connected to my internet fine, but then i try to sign in and it comes up with the same message saying "You have lost your connection to xbox live. Please sign in again". This sucks because I finally got BF3 and I can't play live with my friends.


Comment #133 by: me liky da drum on 18 Feb 2012, 06:03 UTC reply to this comment

After the update i can't access my account anymore, rather it has this random account that uses the same email and everything but it has no gamer score or memory of my other account.


Comment #134 by: Losing faith in microsoft ;( Not worth the money on 18 Feb 2012, 12:26 UTC reply to this comment

I've been having problems too >:L I can't sign into xbox live on my xbox anymore, I've tried a wired connection with 3 different cables, I've tried a wireless adapter, but whenever I try to sign in it still says "Your connection to xbox live has been lost. Please sign in again"!!!! it gives me two options, "OK" and "Test Connection". I have tested connection countless times and it says absolutely everything is fine!!! >.


Comment #135 by: Poison2society on 24 Feb 2012, 13:58 UTC reply to this comment

it wont read discs no more!!! -jasper elite


Comment #136 by: DYLAN on 06 Mar 2012, 18:37 UTC reply to this comment

i bought xbox yesterday so im new, and i downloaded the new dashboard right after i started it, and now.. i bought a guy called PsyQo Hxlitaj's account, and i dont have XBL yet, but i need to sign in on it,, but i dont know how, cuz i cnt find where to sign in!! the acc i bought has XBL live to 10 december, but i need to get on it, how? HELP ME!!?


Comment #137 by: MarkeMan1951 on 10 Mar 2012, 21:34 UTC reply to this comment

I use Xbox live for Netflix mostly. The new dashboard is NOT an improvement. I came home from work and it demanded that I UPDATE yet again. My Xbox live gold gets dropped while other devices like my ROKU and Kindle Fire are streaming perfectly. I'm letting my Gold sub expire because I can't STOP it online. It requires a phone conversation to get it disconnected and a pro rated refund to my card. The Youtube and Daily Motion apps are useless too. I'm using the money I save to buy another ROKU. I could connect my laptop in the time it takes for an update. I have a 10mb connect and no issues with my other streaming devices.


Comment #138 by: jj on 19 Mar 2012, 13:50 UTC reply to this comment

My xbox live will no longer work. The speed of my console is extremely low. I honestly regret purchasing this item because of all the problems it carries. I wish i would have kept my ps3. At least with that i never once had this problem.


Comment #139 by: Spec_X on 21 Mar 2012, 03:07 UTC reply to this comment

Well it was awesome till I got my new slim xbox and now I cant log in to my xbl account cuz its asking password now in order to play in another console when before the update I could play anywere with my account. Any tips?


Comment #140 by: mindy on 22 Mar 2012, 21:10 UTC reply to this comment

Can't play online games anymore.. Worst system ever -.- '!!!!! i don't even use it that often and now i cant play it at all due to non-stop disconnections from the stupid live


Comment #141 by: daddy on 26 Mar 2012, 09:07 UTC reply to this comment

Microsoft you guys messed up netflix, no party watch... :( * you


Comment #142 by: Adam on 26 Mar 2012, 09:13 UTC reply to this comment

I have downloaded the new xbox update and it says that i'm connected to xbox live whilst on xbox dashboard but when I go to play a game it says sign into xbox live when I go to sign in it says cannot sign into xbox live your connection has been lost but as soon as I go back to xbox dashboard it says i'm signed in can anyone help me?

Comment #142.1 by: JeSsE on 28 Apr 2012, 18:31 GMT

I have the same problem


Comment #143 by: Damo on 26 Mar 2012, 09:20 UTC reply to this comment

I went to sign in just now. And it's saying I lost my connection to Xbox live? I checked every where I could for help and all I could find is re-download your account. The problem is I'm not the one who set up the account so I don't know the email address. Please help?


Comment #144 by: Mr. X on 26 Mar 2012, 09:45 UTC reply to this comment

No dashboard problems until now! MW3 is saying that can not connec bull. I have not tryed my other games. Excuse my typing it's 5:00 AM.


Comment #145 by: * . on 31 Mar 2012, 23:03 UTC reply to this comment

When i tried to get on/recover my account I can no longer do it-_-. Stupid Dashboard.


Comment #146 by: Dan on 01 Apr 2012, 13:19 UTC reply to this comment

Ever since the dashboard update my connection to Xbox Live is hit and miss. I bought a new Linksys e4200 router before the update and it was working perfectly fine. I've tried all the troubleshooting steps, port forwarding, firmware update, etc., but can only connect intermittently. After reading all the comments, I now know it's not a problem with my ISP or router, but with good ol' Bill Gates and his retarded minions at Microsoft.


Comment #147 by: AJ Krayzee on 03 Apr 2012, 10:43 UTC reply to this comment

xbox live update went smoothly but now i can't sign in when i do it disconnects almost instantly ver F**K'n dissapointed!


Comment #148 by: cody on 24 Apr 2012, 01:28 UTC reply to this comment

i got a question i went to my friends house and connected there and wen i tried to hook xbox live up at home it kept saying i cant connect and my connection internet box keeps blinking


Comment #149 by: mlestes on 25 Apr 2012, 14:56 UTC reply to this comment

yeah i got a similar problem my xbox signs me into live and tells me i cant sign into messenger...but really i been tryin to connect to live on black ops and it tells me my profile is not allowed to play live and to change my family settings or get a gold membership but i thought it was free for the first month atleast


Comment #150 by: me on 30 Apr 2012, 21:47 UTC reply to this comment

after the update was applied i tried to renew my xbox live. it has been three days of trying with no results. not happy.


Comment #151 by: Rusty620 on 02 May 2012, 02:00 UTC reply to this comment

every since I downloaded the last major update, I lost a couple gamertags n now I'm trying to add one n it won't show in my friends list


Comment #152 by: Unimatrix on 15 May 2012, 19:37 UTC reply to this comment

almost all my games need a download update of Xbox live now but every time I go on the game it signs me out of live, meaning I cant complete the update, when I try signing out and back in again the download comes up but I'm still not signed into live...yet when I go back to the dashboard I'm automatically signed into live again, can someone please tell me how too solve this issue? would really appreciate it

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