Xbox Live Error Codes 801540B7 and 80070571 Will be Fixed by Microsoft
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- The new dashboard is causing some serious errors
Microsoft has confirmed that it’s working on solutions for errors that have been plaguing the Xbox 360 users, specifically those that result in error codes 801540B7 and 80070571, which are encountered by gamers when they try to log into their profile and then prevents their access to things like profile management, online gaming or any purchased content.
Ever since Microsoft deployed the brand new dashboard update for the Xbox 360
earlier this month, owners of the console have encountered a variety of issues, errors and problems, too few of which were actually acknowledged by the company.
Now, after Joystiq
received multiple complains from readers about these two errors, 801540B7 and 80070571, Microsoft actually released a statement about them and how it’s working on solutions that will solve these two specific issues.
"We have recently identified an Xbox Live profile data error that results in Error Code 801540B7 for a small number of Xbox Live members. The error instructs users to attempt to re-download their Xbox Live profile and directs them to customer service support for further assistance. We apologize for the inconvenience this has caused to our loyal Xbox Live members and are working to resolve the issue as soon as possible."
Have you encountered these two errors after installing the new dashboard or was your experience, trouble-free?
TELL US WHAT YOU THINK:
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|Comment #1 by: ANGELOFDAFALLEN on 23 Dec 2011, 19:44 UTC|| reply to this comment|
I didn't have an of these problems but after the update when ever I try to create a party with my brother and some other friends I get disconnected from xbox live. I don't know this has something to do with the update or not but it worked perfectly fine before this update so I'm only guessing its the problem.
|Comment #1.1 by: Hi on 15 May 2013, 00:46 GMT|
Plug in a USB storage device to your Xbox console. Then go to system settings and click storage devices. Then format the USB for your Xbox. Only use this USB for Xbox and make sure no other file you need such as family photos are on there or they will be deleted. Once you format the USB, download your profile to your storage device and your Xbox profile should be up and running :)
|Comment #2 by: Gamertag:solarten on 27 Dec 2011, 23:25 UTC|| reply to this comment|
I encountered the 80070571 error code after downloading the new dashboard, when my xbox started to freeze very frequently and then deleted my profile the error occurs when i try to recover my 5 year old live account. I WANT TO DIE!!!
|Comment #2.1 by: sasnutter on 10 Feb 2012, 17:02 GMT|
sorted well done ma man
|Comment #2.2 by: Jacko on 04 Nov 2012, 11:14 GMT|
that is exactly what happend to me!
|Comment #3 by: tim on 28 Dec 2011, 12:44 UTC|| reply to this comment|
I have found a solution to this when it happened to me, all you need to do is go system on settings - memory - hard drive - profiles - and then look for your profile and it should say corrupted. delete profile only and then try re downloading it and it should allow you.
|Comment #3.1 by: Ken on 29 Dec 2011, 21:35 GMT|
Definitely worked! Thanks a million!
|Comment #3.2 by: XBOX ADDICT on 30 Dec 2011, 01:51 GMT|
DUDE THIS WAY WORKS!!! You are my hero hahaha I just was given Skyrim for Xmas and this was ruining my world. You're awesome. This will not screw up your profile, just delete it and not the "items" aka saved data when it asks you.
|Comment #3.3 by: enoguy on 30 Dec 2011, 14:06 GMT|
thanks man now i know what to do about 80070571
|Comment #3.4 by: Xbox Live Newbie on 02 Jan 2012, 20:30 GMT|
Excellent advice. It worked after we had waited for eternity to speak with an Xbox Live agent and found the solution right here!!!! You're our hero!!!!
|Comment #3.5 by: FlyinRoc on 15 Jan 2012, 01:42 GMT|
YOU ARE MY HERO!!!!!!
almost spazzed out....
thanks a million!!
|Comment #3.6 by: tacosaregood on 30 Jan 2012, 15:07 GMT|
I woke up this morning and found my profile to be corrupted. Followed the advice about deleting the profile only and everything is peachy keen :)
|Comment #3.7 by: zSynQ on 05 Feb 2012, 06:06 GMT|
THank You So much
|Comment #3.8 by: bb on 05 Feb 2012, 21:19 GMT|
thanks a bunch this worked on the first try
|Comment #3.9 by: Pierre on 08 Feb 2012, 13:07 GMT|
A lot of thanks from France, it works !
|Comment #3.10 by: ananym0use on 18 Feb 2012, 03:15 GMT|
Australia extends its thanks to you my friend! good on ya! :)
|Comment #3.11 by: Favoriteoscar on 18 Mar 2012, 22:03 GMT|
thanks so much dude! Worked on first try
|Comment #3.12 by: massnoeffectbug on 20 Mar 2012, 23:53 GMT|
Tim, thank you. This has probably saved me hours of frustration.
|Comment #3.13 by: Girlygirl on 02 Apr 2012, 17:45 GMT|
thank you so much! This helped. I almost cried when i couldnt get onto my profile. You're a hero!
|Comment #3.14 by: Breezymedusa 469 on 03 Apr 2012, 10:28 GMT|
Dude whoever u r u rock !! Nd u saved me!! Thnks to u i can agn play.... :D :D
|Comment #3.15 by: Lassuarium on 27 Apr 2012, 19:26 GMT|
THANK YOU THANK YOU THANK YOU!!!! You are the BEST!!!!!
|Comment #3.16 by: joe on 11 May 2012, 20:11 GMT|
thanks man that advise saved me
|Comment #3.17 by: Bing Bong Johnson on 15 Jun 2012, 20:40 GMT|
Thank you - this was a life saver
|Comment #3.18 by: Bradley liddle on 30 Jun 2012, 14:42 GMT|
Tim you are a * godsend my boy, you are a bloody life saver
|Comment #3.19 by: circusmonkey28 on 07 Jul 2012, 14:29 GMT|
thanks a bunch bro! this whole week this was the one thing that went my way!
|Comment #3.20 by: oh * :( on 20 Jul 2012, 16:21 GMT|
i have minecraft and it got rid of all my worlds
|Comment #3.21 by: Everton123 on 28 Jul 2012, 12:11 GMT|
You are my hero
|Comment #3.22 by: Sadgamer on 11 Aug 2012, 03:23 GMT|
|Comment #3.23 by: melvin on 25 Aug 2012, 18:52 GMT|
duddeeeee..........thanks alot man............u are the best saved my life man forreal wish i could give u a million dollars
|Comment #3.24 by: ad on 26 Aug 2012, 16:28 GMT|
|Comment #3.25 by: IV@N on 09 Sep 2012, 20:20 GMT|
Russia thanks you much
|Comment #3.26 by: MR GIMP222 on 16 Sep 2012, 21:11 GMT|
Hi a big thanks did what you said and its bk thanks alot
|Comment #3.27 by: Jamesrb2 on 25 Oct 2012, 18:00 GMT|
THIS WORKED, NICE ADVICE!!!
|Comment #3.28 by: SDK on 02 Nov 2012, 11:30 GMT|
You are the man!!...Thanks a ton :D
|Comment #3.29 by: Frsutrated Xbox user on 11 Nov 2012, 16:39 GMT|
DUDE Can't tell you how much this helped!!!!! God * I was freaking out for the last hour about this! Great job, hopefully anyone that has this problem in the future finds this thread.
|Comment #3.30 by: Mr.T on 24 Dec 2012, 20:04 GMT|
Thanks a lot :)
|Comment #3.31 by: greenperson on 29 Dec 2012, 03:36 GMT|
thank you so much!!!! it worked
|Comment #3.32 by: pyro128 on 10 Jan 2013, 15:56 GMT|
Thanks a trillion this worked
|Comment #3.33 by: That guy on 11 Jan 2013, 19:50 GMT|
For me it said that the action couldent be completed and now its 2013 WTF
|Comment #3.34 by: McPhillips Lad on 04 May 2013, 18:50 GMT|
you my friend are a total LEGAND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 Thanks a load mate :) :) :) :) :) :) :)
|Comment #4 by: Tomcat on 01 Jan 2012, 02:31 UTC|| reply to this comment|
@ Tim, do you know if that is a permant fix or just temporary??
|Comment #6 by: Artemis on 17 Jan 2012, 15:20 UTC|| reply to this comment|
My profile deleted itself from my XBox 360, and if I try to recover it, I can get to the point where it starts downloading it, but stops after a second and I get the error 80070571
|Comment #6.1 by: Person on 29 May 2012, 16:58 GMT|
Dude me too! WTF hmu if u find a solution
|Comment #7 by: TheOG on 02 Feb 2012, 17:32 UTC|| reply to this comment|
I don't use live much, but recently tried to log in to get some DLC for a game I purchased. I could not load my profile from my memory card nor could I move or download the profile to my HD. I have recieved both of those error codes and web searches regarding them point to "page not found" on the xbox site. My PS3 has been snikering in the corner the whole time. Looking forward to the fix. Thanks softpedia for ACTUALLY telling me what was happening.
|Comment #7.1 by: jools224 on 03 Feb 2012, 20:37 GMT|
Go into settings/storage/profiles it should see currupt profile delete profile only not profile and content then try to download profile should work now.
|Comment #8 by: gymgeek on 02 Feb 2012, 21:36 UTC|| reply to this comment|
I have got this error code 80070571 all the time. I can bi longer use my Xbox profile.
-sent via mobile
|Comment #9 by: billy bob on 04 Feb 2012, 21:31 UTC|| reply to this comment|
goto your system storage highlight over your hard drive and or memory unit and press the yellow y button and then you wanna clear your system cache. your issue is fixed for 80070571
|Comment #9.1 by: Who cares about the name on 24 Feb 2012, 22:58 GMT|
Will this delete everything that I did on my gamertag or will that be brought back when I download my profile back because I don't want to loose everything that I did.
|Comment #10 by: bb on 05 Feb 2012, 21:12 UTC|| reply to this comment|
when will it be fixed? I can't access anything
|Comment #11 by: mark on 23 Feb 2012, 18:08 UTC|| reply to this comment|
mine not working either not happy you fork out loads of money for games and subscriptions eg xbox live and elite an then cant use them
|Comment #12 by: burt reynolds on 10 Mar 2012, 08:52 UTC|| reply to this comment|
yeah ive got the error 80070571 and cant log onto profile.i hope they give us a refund for the days we lose on xbox live... the service we pay for.
|Comment #13 by: ElectAsh9 on 13 Mar 2012, 00:07 UTC|| reply to this comment|
Error on mine as well. I don't need xbox live, but since all of my games were saved on my now corrupted profile and I cannot access or move my files. Tip: back-up thefiles on hardrive
|Comment #14 by: Help on 01 Apr 2012, 07:09 UTC|| reply to this comment|
It wont let me download my x box live account it says error 80070571
|Comment #15 by: HUSTLING30141 on 24 Apr 2012, 03:23 UTC|| reply to this comment|
I have this problem with the error code. Only my situation is different. My account actually disappeared off of my xbox. I read that if you delete your profile then redownload it this process will work. The problem is I can't delete my profile hs disappeared therfore i can't delete it. Any advice would be greatly appreciated.
|Comment #16 by: jim on 10 May 2012, 19:55 UTC|| reply to this comment|
thanks to Comment #3 by: tim thanks a million really worked!!!
|Comment #17 by: nat on 12 May 2012, 12:16 UTC|| reply to this comment|
This is exactly what i am experiencing, i can't redownload my account however as it comes up with the error code and that i should try again later... I have contacted the xbox live helplines many times but with no solutions to this irritating problem.
|Comment #18 by: Recon on 26 May 2012, 09:13 UTC|| reply to this comment|
my profiled deleted itself an when i try to redownload it freezes then pops up sorry xbox live profiles cant be downloaded right now try again later with a code 8007045D but it allows me to delete an re download my girlfriends 3 times no problem any help would be great!?
|Comment #19 by: Justaperson on 29 May 2012, 16:45 UTC|| reply to this comment|
Yes I have encountered one of these errors and I must say Microsoft is slaking and do not care about us few gamers. All they really care about is there greedy money.
|Comment #22 by: surf on 16 Jun 2012, 23:39 UTC|| reply to this comment|
Delete profile from system and download again
-sent via mobile
|Comment #23 by: Doyle on 18 Jun 2012, 18:08 UTC|| reply to this comment|
my problem is that when i tried to sign in it already deleted my acount and everytime i try downloading it on my xbox it always seems to corrupt. So what do i do if the bug deleted my acount from the start?
|Comment #24 by: RIDEROFROHAN on 03 Jul 2012, 20:34 UTC|| reply to this comment|
i just turned on my xbox a few days ago and my xbox had forgotten that i had an xbox live account, i cant sign in and when i try to download it i just get the error code 80070571
|Comment #24.1 by: Angry And Irritated on 06 Jul 2012, 17:04 GMT|
I just had this experience. I've tried every bit of advice, nothing seems to work. My profile was deleted because I tried to re-download it, and it won't even let me. I get this error code. 80150101, So I'm wondering, will this resolve itself soon, or is my profile a goner?
|Comment #25 by: danny on 06 Jul 2012, 16:01 UTC|| reply to this comment|
I can't even access my profile very unhappy
|Comment #26 by: ballsmcstinky on 06 Jul 2012, 21:23 UTC|| reply to this comment|
fixed the profile problem ...how do we stop the freezing up???
|Comment #27 by: oh * :( on 20 Jul 2012, 16:14 UTC|| reply to this comment|
thanks for telling me how to get my account back but i have minecraft and when i deleted my corrupted account and redownloaded it i lost all my worlds is there any way to get them back
|Comment #28 by: zmanhollilns on 03 Aug 2012, 04:31 UTC|| reply to this comment|
its using up my xbox live membership, and i can't play online at all :(
|Comment #29 by: MR GIMP222 on 16 Sep 2012, 21:03 UTC|| reply to this comment|
80070571 is the error numberdd l have comeing up saying cant download profle.as it vanished off x box.am l going get to download it soon
|Comment #31 by: Mercy xClutchx on 09 Oct 2012, 20:36 UTC|| reply to this comment|
I just did a blackops update and it deleted my account and won't let me download it
|Comment #32 by: Requiem on 22 Oct 2012, 22:27 UTC|| reply to this comment|
I've just received the lovely 80070571D error code. The last post on this was 23rd December 2011. It is now 22nd October 2012. Well done for fixing it Microsoft...
|Comment #32.1 by: MyaTheBee on 25 Nov 2012, 22:20 GMT|
This just happened with my and my girlfriend...i finally convinced her to get a xbox live account since she used to share mine..
She creates the account and wants to change the name because ''It's not very cute'' lol so we change and then..all hell breaks loose..xbox live disconnects from the internet and her account totally disapeers!? It's not even on the hard-drive! We tried downloading the profile back but of course the dreaded 80070571D error shows.
WHAT NOW MICROSOFT! FIX THIS!?
|Comment #33 by: RYANDMAN on 24 Oct 2012, 20:25 UTC|| reply to this comment|
This is stupid , my xbox deleted my account and now I can't get it back , another great screw up from microsoft
|Comment #34 by: Justin on 12 Nov 2012, 01:50 UTC|| reply to this comment|
I've never had any complaints, but it's hard not to when your profile has been discarded. If Microsoft sees this message fix Junderhill75 profile lol. I need my Netflix!!
|Comment #35 by: qunite on 18 Nov 2012, 14:31 UTC|| reply to this comment|
omg i just got on my xbox and went to play blackops 2 and when it goes to auto sign in my account has completely disapeared then i went to download my account and this code came up 80070571 how long do i have to wait
|Comment #35.1 by: ScubaCowboy on 02 Dec 2012, 02:02 GMT|
See comment #3 above, works great.
|Comment #36 by: Baby smash on 06 Dec 2012, 05:46 UTC|| reply to this comment|
I had just got me a 3 month Xbox live I liked it a lot cus it was saving me lots of money on Netflix also and then a code popped out 2 weeks later dooooo34 bug now I can't get into my Xbox 360 I hate it
|Comment #37 by: jake on 10 Dec 2012, 18:09 UTC|| reply to this comment|
this is stupid could you forword ZERO x MONSTERZ because my acount is judt playing up its disapeerd of my xbox copletly
|Comment #38 by: uchi on 27 Dec 2012, 03:19 UTC|| reply to this comment|
yes i did and now im sitting here and hoping i didnt lose what was hundreds of hours dedicated in to playing forza 4 because microsoft released software that very clearly wasnt ready for the market.
|Comment #39 by: MolotovMan on 04 Jan 2013, 19:03 UTC|| reply to this comment|
I went on to my Xbox to find my profile had disappeared I tried to download it but error 80070571 came up -_-.
|Comment #40 by: watto3866 on 18 Jan 2013, 20:25 UTC|| reply to this comment|
Happened to me just delete your profile and download it again it worked for me
|Comment #41 by: jas1998 on 03 Feb 2013, 14:37 UTC|| reply to this comment|
i have encountered that many times.
|Comment #43 by: Alex on 06 Mar 2013, 04:29 UTC|| reply to this comment|
I was playing skyrim one day and it froze so I turned my Xbox off and when I turned it back on everything including all of my profiles were gone and it won't let me download my Xbox live account onto it. What should I do?
|Comment #44 by: picklton on 05 Apr 2013, 15:13 UTC|| reply to this comment|
Still have the 80070571 code showing Siice last Friday
|Comment #45 by: purerage2324 on 20 Apr 2013, 18:41 UTC|| reply to this comment|
im trying to download a friends account on xbox live but whenever i do it tries to download but then a message comes up saying errorplease go to accounts.live.com to log in for help never had a problem downloading my friends prfile before HELP
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